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Just Wines
4.1 from 2,154 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    4.5 (1,023)
  • Return Claim MadeYes (57) · No (1,036)
  • Customer Service
    4.4 (844)
  • Shipping
    4.5 (710)
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Vincent
VincentSouth East Queensland, QLD

Worst experience ever had.

published

I ordered 12 bottles of wine on 31 Aug, and I’ve got an email confirmed that my order was shipped on 4 Sep. But I still didn’t receive my order yet, even the tracking details of the order wasn’t updated since 3 weeks ago.

Customer Service
2/5
Shipping
1/5
Incentivised Review No
Just Wines
Justwines. c.Just Wines
Sachin
SachinGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Easy and on time with discount.

published

The quality of the wine was ok and very happy with my order. Ordered Wednesday and received them on Friday, just on time. Highly recommended.

Product Quality
4/5
Customer Service
5/5
Just Wines
Justwines. c.Just Wines

If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Just Wines
Justwines. c.Just Wines
Coromandler
CoromandlerNortheast, VIC

Love this supplier

published

I have only ever had good experiences with Just Wines. They have a great range of wines at sometimes extraordinarily low prices. The Wine Reserve scheme means I put money aside each month, so there is always plenty of money available when I need to order (and the monthly bonus on my contributions increases the value). They even supply a birthday voucher.

Product Quality
5/5
Shipping
5/5
Just Wines
Justwines. c.Just Wines
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Exactly as advertised

published

Great wine selection, lots of reds, blues, and clues. I like poos, and so do youse. You just can't lose.

Just Wines
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Alda
AldaSydney, NSW
  • 2 reviews
  • 6 likes

Two weeks and no delivery! Requested PayPal refund.

published

Order two weeks ago and no delivery. Several emails and positive communication from customer service but no resolution. Requested a Paypal refund and received no reply. No excuses when I am also in Sydney. Escalated case on Paypal.

Product Quality
1/5
Customer Service
3/5
Just Wines
Justwines. c.Just Wines
ATJ
ATJCentral Queensland, QLD

Great wine and great price

published

Great tasting and very affordable wine. Had to remember where I keep the corkscrew! Enjoyed this wine with all meals we had it with.

Product Quality
5/5
Customer Service
5/5
Just Wines
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R Kennedy
R KennedyGreater Melbourne (Metropolitan), VIC

Macaw Creek Em’s Table Organic Preservative Free Shiraz 2017 Clare Valley

published

Beautiful wine, deep, rich plum, earth and clove flavour. Rich, complex, nice and dry. I would highly recommend this wine,

Product Quality
5/5
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
R Kennedy
R Kennedy

Thanks Yes you could let me know the voucher code promised for this review

Just Wines
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Brian
BrianSydney, NSW

Drinking in lockdown

published

wine was very nice and we had it with a prawn dish. Easy drinking and would purchase again. We have to do something whilst in lockdown!

Just Wines
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Claire
ClairePerth, WA

Received incorrect order

published

I ordered 1 dozen bottles of Margaret River whites only to receive 1 dozen reds which we don't drink. Also, my order was dispatched to the wrong address and I had to communicate with Australia Post to ensure they delivered to correct address. My order number is #4943696

Customer Service
1/5
Shipping
1/5
Just Wines
Justwines. c.Just Wines
Denis
DenisCentral Queensland, QLD
  • 3 reviews

A Memorable Victory on the Western Front

published

St Hallett Western Front 2017 is a truly memorable wine. A bold Shiraz beats others on its class with colour, taste and value. Definitely a winner.

Product Quality
5/5
Customer Service
3/5
Just Wines
Justwines. c.Just Wines
Denis
Denis

Thanks for your message. My wife just insisted that I buy another case, which I did of course. It's on its way!

Just Wines
Justwines. c.Just Wines
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wazman
wazmanGreater Melbourne (Inner), VIC
  • 2 reviews

Great Reds as before

published

Latest order of Cab Sauv is great wine and was great value
Its good to find a supplier that offers affordable quality wine
No fuss delivery with Aussie Post
Just Wines definitely a winner

Product Quality
4/5
Customer Service
5/5
Just Wines
Justwines. c.Just Wines
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Lindsay B.
Lindsay B.
  • 2 reviews

Great quality and great service

published

The wine is lovely, especially for the price - great value. And the service/delivery was first rate. I shall definitely be re-ordering some Reds from your selection.

Product Quality
4/5
Customer Service
5/5
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Where is it?

published

Hasn't arrived yet so bit difficult to review. But from NSW so understandable. Got an idea when it will get here?

Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Bela
Bela
  • 3 reviews

Great Wine

published

This wine is one of the best and very affordable for me. I love it. I am sure to purchase wine from just wine again

Product Quality
5/5
Customer Service
5/5
Just Wines
Justwines. c.Just Wines
Page 1 of 10

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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