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Just Wines
4.1 from 2,295 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    2.8 (67)
  • Return Claim MadeYes (81) · No
  • Customer Service
    2.8 (64)
  • Shipping
    2.9 (43)
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 Gary
GaryGreater Melbourne (Inner), VIC
  • 2 reviews

Don’t believe what they tell you.

published

Ordered 12 bottles of Peverall Shiraz. Found it to be almost undrinkable. Wrote a review and received an email to say they would replace them. Just had a phone call saying they now refuse to. Don’t believe them!!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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 Gary
Gary

I have recently been contacted by Mack from Just Wines who has completely sorted out my issue. He has organised a full refund, pick up the wine and a discount for the next order. Thanks Mack. All good.

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Reg Rowson
Reg RowsonGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Mystery Red

published

No good returned for credit. credit was issued, Could not buy this again. Need to look further into mystery wines

Product Quality
2/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
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terrible service

published

please stop sending emails as i will not be buying from you again.emailed you over a problem with my order but no responce.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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ian
ian

amazing what a bad review will do to get a response! order no.#100769078

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not the standard conveyed

published

I am a long term wine drinker, but this wine did not meet reasonable expectation- it had lost its fruit.

Product Quality
1/5
Customer Service
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Matt
MattGreater Melbourne (Metropolitan), VIC
  • Verified

Do Not Use Just Wines

published

Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Matt
Matt

Order number is 100590025 . It was attached to my 1 star review

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Pauline
Pauline North-East, TAS
  • 2 reviews

Great taste

published

I love having great wine on hand when friends drop in unexpected. But look out you may have a few new customers after I told them how easy and hassle free it was.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
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Sanjay K.
Sanjay K.South East Queensland, QLD
  • 2 reviews

Great Red - Fistful Shiraz

published

Received really good red, beyond expectations, on time delivery and reliable packaging. Have enjoying this red and I am not sharing these bottles

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Lyn
LynSouth East Queensland, QLD

Bitter wine

published

Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .

Product Quality
1/5
Customer Service
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Brett
BrettSydney, NSW

Class

published

Fantastic wines great variety of styles from small wineries and great Aussie produce wineries and great pricing too plus lots of options

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
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Laurel N
Laurel NSydney, NSW
  • 3 reviews

good choice of wines

published

thank you for the mixed Shiraz . perfect selection, and enjoying each one I have tried. . Will order again .delivery on time.

Product Quality
3/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
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Tanya
Tanya
  • 2 reviews

Some good wines

published

I have enjoyed the majority of these wines; although there was one that was below expectations..I have asked the company to exchange these for me with an alternative as I purchased 6 cartons in total...I am still waiting for a phone call back. I’m disappointed that this part isn’t easier as claimed when I made my purchases.

Product Quality
4/5
Customer Service
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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Fine drinking.

published

I found the wines to be good. Excellent delivery. I shall be ordering again, from you,in the future . Thank you.

Product Quality
4/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Poor Pinot Noir!

published

This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.

Product Quality
1/5
Customer Service
2/5
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Excellent customer service after original order of 13 bottles

published

I've had mixed boxes similar to this for $69. The "free" bonus extra good quality bottle was meant to be white but the only single bottle (so I assume that's the bonus one) was red. Bit disappointing. Probably won't buy off a phone deal again and just stick to online ordering.

Edit: after posting this review the just wines team contacted me straight away to let me know how sorry they were to hear I was disappointed with my order. They didn't make me feel bad for complaining and they quickly offered me a part refund, which came through straight away. I'm really impressed with the customer service of this company and will definately buy through them again.

Product Quality
3/5
Customer Service
5/5
Shipping
3/5
Return Claim MadeYes
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Lucy
Lucy

Hi, I think my reference number is this:100488189
Thanks

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Page 1 of 4

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
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John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
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John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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