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Just Wines

Just Wines (page 3 of 3)

4.1 from 2,295 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (56)
  • Return Claim MadeYes (69) · No
  • Customer Service
    2.7 (54)
  • Shipping
    2.8 (40)
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Jeff L.
Jeff L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Support at Just Wines

published

I had the unfortunate problem of trying to buy Barefoot Rose which was still on the website showing for sale, I tried to buy a box of the Rose wine for my wife's birthday as she loved it so much, but after paying for the wine and waiting for the delivery (1 day) I received a phone call to tell me the wine was no longer being made, I was so disappointed, the salesperson was so good, very polite and apologetic they refunded me all funds that I paid within 24 hours,
This made me more confident in dealing with Just Wines in the future, there support is 100%,

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Leonie Van der Meer
Leonie Van der MeerIllawarra, NSW
  • 3 reviews
  • 1 like

Poor response to a problem

published

I purchased Premium Red Wines Showcase. Some wines really good , some just okay then opened Arundel Farm Estate Shiraz 2016. There was a popping sound. It stunk and was undrinkable as was 2nd bottle of same. Can't get a satisfactory response from Just Wines. What do I do with the undrinkable wines that can't even be used for cooking.

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Replacement of wine

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Wasn't keen on the wine sent so asked to return it which was done very quickly at no expense to me, then purchased another wine which I really like. Happy with the service

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Alec
AlecSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

EX customer

published

due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific

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Would Never Use Again

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Carol
Carol
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John
JohnHunter Region, NSW
  • 2 reviews

terrific service

published

great & quick delivery with great online support. All my questions were quickly addressed & returning any product was not an issue. The selection on special is always substantial & savings can be significant

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Beaver
BeaverFar North Queensland, QLD
  • 3 reviews

Absolutely delicious great price

published

Love this wine it has a smooth taste and the price is bonza...Cant wait for my friend to come over for the next dinner party. Need gallons of this wine to drink

August 30th 2019 Update: Smooth taste

Love this wine it is smooth and the Price is so right. This is why we keep coming back. Just keep on getting more so we can buy more. Love the idea Of having no problems with my order and delivered straight to my door on no time....Great service great wine...

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Mark Crestani
Mark CrestaniSouth East Queensland, QLD
  • 2 reviews

Just Wines are a disgrace

published

No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
DISGRACEFUL

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Mark Crestani
Mark Crestani
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David g.
David g.South East Queensland, QLD
  • 6 reviews
  • 6 likes

good people to deal with - the satisfaction guarantee is genuine

published

sometimes i dont like the wine i have bought and they have honoured their satisfaction guarantee - so rare today'- i appreciate that i can buy from JW with confidence
thank you

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Williamjames
WilliamjamesSouth East Queensland, QLD
  • 3 reviews

Failure to deliver Twice

published

I have been waiting a month for my last order ! This is due to you not having to complete address on the delivery form (you left out the street name) even thought its clearly on the order form ! I have chased this up twice now and it still hasn't been dispatched ?? disappointment with a ++

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Ian
IanHunter Region, NSW

Poor customer service

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Victoria P
Victoria PSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Excellent Shiraz

published

We have found the Barefoot Shiraz to be a perfect "easy drinking" red, based on the fact I'm not a great red wine lover but my husband is, so this one suits us both just right, at a great price too.

December 8th 2019 Update: Cannot fault the service

The only time I had a wine we weren't keen on, I was able to return it, no questions asked and were immediately refunded. Another time I mistakenly ordered the wrong item but still they allowed me to return it, and both times the process was so easy.

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Benjamin H.
Benjamin H.South East Queensland, QLD

No action taken on order error

published

Order place 19/04/19. Order arrived 3 weeks later. Mixed box was incorrect. Have requested replacements for bottles but still no action taken. Just excuses, hollow apology and more delays. Dont waste your time, your order will have some problem.

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Sandra gordon
Sandra gordonPerth, WA

Wine 0rder mistake

published

I ordered two cases of red wine and received two mixed. I have enough white and wanted red. I have been on holidays and have just got back so haven;t had time to be in touch. Hope you can help. sandragordon952 @gmail.com

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g clark
g clarkSouth East Queensland, QLD
  • Verified

tastes and prices are better that bottle shops

published

Shipping is the great thing always on time ,no hassle with a large choice of wines at prices no bottle shop beats. Its the easy way I like save time and money.

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great wine selection and great service

published

We have made a number of purchases from Just Wines and have always received good service, good wines and have never been disappointed . We will definitely be making more purchases in future.

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Mark W
Mark WSydney, NSW
  • 2 reviews
  • Verified

Steer clear and be very careful giving your credit card details

published

I bought $1,600 of wines in a few months, but the last 6 bottles were clearly off. When I advised them, I experienced an extraordinary exchange, & no way would they honor the guarantee they say they give. They then offered a one third refund, IF I returned & paid. I refused, they raised the offer, but still subject to me wearing the expense. Again I refused. They offered half & I refused. Then they said they "accidentally" refunded me DOUBLE the money, and were going to take the lot from my credit card. Trouble is they DID NOT refund anything, not the double, not the price, not a half & not a third. Be VERY careful, VERY careful, there is no 100% guarantee, & use Paypal, do not give them your credit card details.

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Mark W
Mark W
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mules
mulesSouth East Queensland, QLD
  • 2 reviews

Brancott estate Sauvignon Blanc Flight

published

Excellent Low calorie wine From New Zealand
Favourite White wine of my wife
Difficult to obtain anywhere but Just Wines
Always prompt delivery
No hesitation in recommending to those who prefer lower alcohol wine

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Craig Southin
Craig SouthinGreater Melbourne (Outer), VIC

Found the wines I have selected to be nice

published

Justwine's Stock the wines from the regions I like. All the wines I have selected I have not been disappointed with. Delivery has been excellent and like the way we can track the consignment.

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