As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
Reviewer Photos & Videos
Support at Just Wines
I had the unfortunate problem of trying to buy Barefoot Rose which was still on the website showing for sale, I tried to buy a box of the Rose wine for my wife's birthday as she loved it so much, but after paying for the wine and waiting for the delivery (1 day) I received a phone call to tell me the wine was no longer being made, I was so disappointed, the salesperson was so good, very polite and apologetic they refunded me all funds that I paid within 24 hours,
This made me more confident in dealing with Just Wines in the future, there support is 100%,
Poor response to a problem
I purchased Premium Red Wines Showcase. Some wines really good , some just okay then opened Arundel Farm Estate Shiraz 2016. There was a popping sound. It stunk and was undrinkable as was 2nd bottle of same. Can't get a satisfactory response from Just Wines. What do I do with the undrinkable wines that can't even be used for cooking.
Replacement of wine
Wasn't keen on the wine sent so asked to return it which was done very quickly at no expense to me, then purchased another wine which I really like. Happy with the service
due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific
Would Never Use Again
I placed an order for 6 of one wine and 6 of another. I was advised I may have to wait a week or so for one lot. I received the first lot, no problems, but after 3 weeks I contacted them to ask about the 2nd lot and was advised it was out of stock. Were they ever going to let me know this? I said I would order another lot of the first 6 and it has been hell ever since. It took so long to come that I cancelled the order and asked for a refund. This was agreed. A few minutes later I was advised that the order had been escalated and I would receiv...e it soon. I said I had waited long enough and wanted the order cancelled. I have received email after email to advise the order had been sent, and I rang and emailed to advise I would not accept the delivery. I have just received another 4 emails, one after the other advising the order had been delivered, and it hasn't. Who knows what will happen next, but I will never use Just Wines again as they are Just Useless.
great & quick delivery with great online support. All my questions were quickly addressed & returning any product was not an issue. The selection on special is always substantial & savings can be significant
Absolutely delicious great price
Love this wine it has a smooth taste and the price is bonza...Cant wait for my friend to come over for the next dinner party. Need gallons of this wine to drink
August 30th 2019 Update: Smooth taste
Love this wine it is smooth and the Price is so right. This is why we keep coming back. Just keep on getting more so we can buy more. Love the idea Of having no problems with my order and delivered straight to my door on no time....Great service great wine...
Just Wines are a disgrace
No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
good people to deal with - the satisfaction guarantee is genuine
sometimes i dont like the wine i have bought and they have honoured their satisfaction guarantee - so rare today'- i appreciate that i can buy from JW with confidence
Failure to deliver Twice
I have been waiting a month for my last order ! This is due to you not having to complete address on the delivery form (you left out the street name) even thought its clearly on the order form ! I have chased this up twice now and it still hasn't been dispatched ?? disappointment with a ++
Poor customer service
Had an issue with two bottles of moscatto in a members white pack. Previously this had been resolved with a simple call and replacement sent and my preference recorded. Happened again and I went on chat line. After 15 minutes of discussion I was emailed a proforma reply telling me to send the case back and Just Wines would send a replacement. All I wanted was two bottles replaced. Rang up twice and got an answering machine saying they would call back. No call back. Tried again 2 hours later and got a person but no resolution except send c...ase back. Asked to speak to supervisor and pointed out I just wanted a replacement of the two bottles. No go he offered to send me three bottles with my next order. I accepted because I had spent too much time on this minor issue. In the past when I have phoned Just Wines I have always had perfect service. Things have changed and not for the better
We have found the Barefoot Shiraz to be a perfect "easy drinking" red, based on the fact I'm not a great red wine lover but my husband is, so this one suits us both just right, at a great price too.
December 8th 2019 Update: Cannot fault the service
The only time I had a wine we weren't keen on, I was able to return it, no questions asked and were immediately refunded. Another time I mistakenly ordered the wrong item but still they allowed me to return it, and both times the process was so easy.
No action taken on order error
Order place 19/04/19. Order arrived 3 weeks later. Mixed box was incorrect. Have requested replacements for bottles but still no action taken. Just excuses, hollow apology and more delays. Dont waste your time, your order will have some problem.
Wine 0rder mistake
I ordered two cases of red wine and received two mixed. I have enough white and wanted red. I have been on holidays and have just got back so haven;t had time to be in touch. Hope you can help. sandragordon952 @gmail.com
tastes and prices are better that bottle shops
Shipping is the great thing always on time ,no hassle with a large choice of wines at prices no bottle shop beats. Its the easy way I like save time and money.
great wine selection and great service
We have made a number of purchases from Just Wines and have always received good service, good wines and have never been disappointed . We will definitely be making more purchases in future.
Steer clear and be very careful giving your credit card details
I bought $1,600 of wines in a few months, but the last 6 bottles were clearly off. When I advised them, I experienced an extraordinary exchange, & no way would they honor the guarantee they say they give. They then offered a one third refund, IF I returned & paid. I refused, they raised the offer, but still subject to me wearing the expense. Again I refused. They offered half & I refused. Then they said they "accidentally" refunded me DOUBLE the money, and were going to take the lot from my credit card. Trouble is they DID NOT refund anything, not the double, not the price, not a half & not a third. Be VERY careful, VERY careful, there is no 100% guarantee, & use Paypal, do not give them your credit card details.
Brancott estate Sauvignon Blanc Flight
Excellent Low calorie wine From New Zealand
Favourite White wine of my wife
Difficult to obtain anywhere but Just Wines
Always prompt delivery
No hesitation in recommending to those who prefer lower alcohol wine
Found the wines I have selected to be nice
Justwine's Stock the wines from the regions I like. All the wines I have selected I have not been disappointed with. Delivery has been excellent and like the way we can track the consignment.
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