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Just Wines

Just Wines (page 2 of 3)

4.1 from 2,171 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (48)
  • Return Claim MadeYes (58) · No
  • Customer Service
    2.9 (46)
  • Shipping
    2.9 (34)
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stella
stellaSydney Surrounds, NSW
  • Verified

Never again

published

The worst customer service I have ever experienced. Due to the current circumstances, delays are inevitable but poor customer service and lack of communication are not. I have spent countless hours on the live chat line only to be passed around and no follow through. I finally had a response via email and then that also stopped. It has been almost a month since I placed my order and over a week since I have had any response to my concerns. I have now requested a refund, but again, no response.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Williamjames
WilliamjamesSouth East Queensland, QLD
  • 3 reviews

Big Let Down

published

after a good couple of years with JW they have turned into a mess ! the last 3 orders with them 2 were delivered to other addresses and never seen again (i did get a refund & Vouchers) the last order made on the 24 march still hasn't arrived or any tracking information ! as of the 15th April on word or Wine ..

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Very unresponsive service which I ever experienced

published

My wife ordered from them on 2nd April but there is no updates since then.

Very poor service indeed because she tried to contact by email, phone call and online chat but no one would be able to help.

Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Absolute ripoff and appalling customer service

published

Case of supposedly top shelf wine received was not as described. And over-inflated estimated price of wine. I have been trying to return the case without success since early April. Seller's repsonse was that a return label has been forwarded - no it has not! When I eventually got onto the contact centre, they advised that I didn't need a return label, and that Australia Post would contact me direct. This has not happened either. I'm unable to take it further with eBay because as far as they're concerned the issue has been resolved because Just Wines supposedly has issued a return mailing label. DO NOT BUY FROM THEM

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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I find your selection quite interesting

published

find your selection quite interesting and good value and the service is excellent. Wines arrive quickly and prices are both suitable for budget drinkers and wine snobs alike....I'd recommend them to my friends.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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HJB
HJBWestern District, VIC

great service

published

I wish to thank the service staff for their help and service in solving my return They organised a replacement prompt collection of return and email confirmation greta job to all

Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Ross
RossSeaford
  • 3 reviews

Service

published

I have always fount the service from Just Wines to be extremely dependable. Their Postal Tracking notifications are always most appreciated. The quality of their wines is excellent and their price competative.

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Rod
RodMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Easy to use, fast delivery

published

Good range of wines and a competitive price. Delivery charges are modest and fast. Easy to navigate around the site to see the wines available.
Very good company to deal with and I will reorder soon.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Margie
MargieWide Bay-Burnett, QLD

White wines

published

I had 4 wines that were from 2008 and 4 wines that were from 2011 that were all off. This is way too old for white wines. I only drink white wines that no more than a couple of years old

Product Quality
1/5
Customer Service
3/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Wrong Order

published

I have purchased through Just Wines previously and enjoyed the service and the wine until now. I placed an order of 12 mixed reds through Groupon (1200-079843-182519) on 29/01. 12 mixed white wines turned up. [name removed] sent me a return label. I returned the wine to the post office and emailed her a copy of the receipt on 12/02. Have sent over 6 emails and made numerous phone calls and still have no wine. Just not good enough.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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wrong order sent

published

still awaiting reply from previous comments as you are reluctant to compensate me for your mistake.Still unable to get into my account for reasons known only to your organization too much trouble

Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
nil
nil

invoice no 100268270 dated 3/1/20 according to thr Just Wines box. How come you cannot find this ? is it because you dont want to or is it incompetence ?

Just Wines
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Durrants
DurrantsCentral Queensland, QLD
  • 2 reviews

Christmas wines

published

Fast delivery
Good deal would /will buy again from just wines thank you love my wine and so does the misses
Thirty words is to much bla bla bla bla

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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PaulineV
PaulineVSydney, NSW
  • 2 reviews
  • 1 like

After one lost delivery, I’m still waiting for a replacement

published

My first order according to Just Wines ‘appears to have been lost”. After many emails, it was to be replaced but this wine has still not arrived, after 10 days. Hopefully they are not using the same couriers. Although a Just Wines has had my money for nearly three weeks, I do not have any wines so I am unable to review the wine.

Product Quality
1/5
Customer Service
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
PaulineV
PaulineV
Just Wines
Justwines. c.Just Wines
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George M.
George M.South East Queensland, QLD
  • 3 reviews

A great source of bulk wines

published

I believe one easily gets more value for money than high street prices. I have been sourcing wines for private use from Just Wines for a number of years. i have never had any problems and when one bottle broke in transit they passed a credit to my account which was in fact 50% more than the cost of the bottle - now that's good value; or a blunder on their behalf!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Andre
AndreGippsland, VIC

not very happy!

published

I bought a dozen bottles of Le repair de Bacchus 2008 pinot noir
I opened the first bottle today (its a cork) the top inside of the bottle had black sediments and the wine tasted like an old Port! it is disappointing as we were looking forward to enjoy a few bottles over Christmas, I am returning the bottles and advised Customer service
Not Happy with Just wine quality control of the wines they selling
Andre

Product Quality
1/5
Customer Service
3/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Andre
Andre
Just Wines
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Steven Beach
Steven BeachGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 4 likes

worst experience possible

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Very, very disappointed

published

I had a call from a representative offering a "great" deal. We talked some time on what my preferred varieties were. When the order arrived, none of my choices were included. I only tried one bottle and it was a white 2014! and awful. So I rang and I was only offered a credit, i.e. Spend more to get the credit. I won't be using them again.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Dorothy S.
Dorothy S.

The account may be in my friends name who I buy for. The purchase was made on 7 November and cost was $119.40 against a credit card in my name. Please check your records. will phone later.

Just Wines
Justwines. c.Just Wines
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Jeff L.
Jeff L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Support at Just Wines

published

I had the unfortunate problem of trying to buy Barefoot Rose which was still on the website showing for sale, I tried to buy a box of the Rose wine for my wife's birthday as she loved it so much, but after paying for the wine and waiting for the delivery (1 day) I received a phone call to tell me the wine was no longer being made, I was so disappointed, the salesperson was so good, very polite and apologetic they refunded me all funds that I paid within 24 hours,
This made me more confident in dealing with Just Wines in the future, there support is 100%,

Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Replacement of wine

published

Wasn't keen on the wine sent so asked to return it which was done very quickly at no expense to me, then purchased another wine which I really like. Happy with the service

Product Quality
4/5
Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Alec
AlecSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

EX customer

published

due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific

Product Quality
3/5
Customer Service
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Would Never Use Again

published
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Carol
Carol
Just Wines
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John
JohnHunter Region, NSW
  • 2 reviews

terrific service

published

great & quick delivery with great online support. All my questions were quickly addressed & returning any product was not an issue. The selection on special is always substantial & savings can be significant

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Beaver
BeaverFar North Queensland, QLD
  • 3 reviews

Absolutely delicious great price

published

Love this wine it has a smooth taste and the price is bonza...Cant wait for my friend to come over for the next dinner party. Need gallons of this wine to drink

August 30th 2019 Update: Smooth taste

Love this wine it is smooth and the Price is so right. This is why we keep coming back. Just keep on getting more so we can buy more. Love the idea Of having no problems with my order and delivered straight to my door on no time....Great service great wine...

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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Mark Crestani
Mark CrestaniSouth East Queensland, QLD
  • 2 reviews

Just Wines are a disgrace

published

No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
DISGRACEFUL

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Mark Crestani
Mark Crestani
Just Wines
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David g.
David g.South East Queensland, QLD
  • 6 reviews
  • 6 likes

good people to deal with - the satisfaction guarantee is genuine

published

sometimes i dont like the wine i have bought and they have honoured their satisfaction guarantee - so rare today'- i appreciate that i can buy from JW with confidence
thank you

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
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