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Just Wines

Just Wines (page 2 of 5)

4.1 from 2,196 reviews · View Statistics
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Reviews

  • Product Quality
    1.9 (76)
  • Return Claim MadeYes · No (116)
  • Customer Service
    1.8 (89)
  • Shipping
    2.4 (53)
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Glenn H.
Glenn H.
  • 2 reviews

I have not yet opened my wine

published

As I have not yet opened the wine you sent me I can't review it. I have inadvertently stated that I have not yet received it yet that is not true. I apologize for the mistake

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Trevor
TrevorMid North Coast, NSW
  • 8 reviews

No rewards claimed for my complaint

published

Already detailed my non receipt of goods paid for. Read previous posts for details of last four ignored requests from Just Wines to deliver the wines paid for. Most annoying waste of time.

Product Quality
4/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Sandy
Sandy
  • 2 reviews

Hard to review if still waiting to arrive

published

Ordered 22nd August as yet not arrived, I hope it might arrive this month seems to be lost in the system. Very disappointed while it most likely aus post issue I have had no help from just wines

Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Kylie
KylieIllawarra, NSW
  • 2 reviews

Hit and misses

published

I waited over a month for this case that I was told was delivered, however I had informed the company straightaway that it didn't arrive. When it arrived I found the mixed Shiraz case was a case of hits & misses. I would say it was 50/50, mostly drinkable.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Katherine K.
Katherine K.South East Queensland, QLD

Blurghhhh!

published

I bought two cases via Groupon and then three direct (so they wouldn’t loose margin) before any arrived / were opened. Slowly making my way through the bottles. Some would just pass for cooking however at least half of the reds are spritzy and completely ‘off’. Such a shame! I was really hoping to have a stocked wine cupboard. Only my kitchen drain pipes are full!

Product Quality
1/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Not as Described

published

How does one word a review when the purchase was for Discovery Margaret River wines, yet many in each of the two cases bought included bottles labelled as from SE Australia?
Pretty disappointing!

Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Ursula
UrsulaSouth East Queensland, QLD
  • 2 reviews

False advertising

published

Ordered Margaret River white wines twice through Groupon and on both occasions received zero wines that were advertised, with half not coming from Margaret River. My complaints are fobbed off.

Product Quality
1/5
Customer Service
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Can live without.

published

Good wine for cooking not drinking,i do not recommend it at all, taste is terrible, still have it sitting in the cupboard, as i don't cook much with the wine.

Product Quality
1/5
Customer Service
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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  • Verified

No Wine delivered

published

Ordered and paid for wine 2 weeks ago and yet to receive delivery. Won’t return calls and when I try to contact courier Fastway, again won’t reply. Really poor service

Customer Service
1/5
Shipping
1/5
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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doug
dougGreater Melbourne (Inner), VIC

Absolutely horrible

published

I thought i was onto a bargain here. Turns out $1 would have been too much to pay. I wouldn't even consider it for cooking, had to tip this case down the sink.

Product Quality
1/5
Customer Service
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
doug
doug

Thanks for your reply.
D.Hunt 0437368261

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Robert Mason
Robert MasonSouth East Queensland, QLD
  • 4 reviews
  • 3 likes
  • Verified

Delivery and support hopeless.

published

It is now 3 weeks since I ordered and paid for this wine, despite being told on 2 occasions it had been dispatched the delivery tracking still shows absolutely no movement of it. Zero response from Just Wines to several emails asking for clarification.

Product Quality
5/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Lack of follow up .

published

I placed an order three weeks ago for delivery early August . Still waiting after numerous phone calls and commitments to ring back . Still no wine . They can not even tell me if the order has been forwarded to the courier . So disappointing as the salesman was extremely enthusiastic. My credit card was charged at the time of order .

Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Sandra
Sandra
Sandra
Sandra

What is going on with this order . Every day I call and every day I am told my order will arrive in one to two business days . This is becoming ridiculous . I will be taking my complaint to the Dept . Of Fair Trading if this matter is not resolved .

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poor service avoid this company

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Peter
Peter

Good morning the order number was 100436689 the carrier number was f20010105145 very unprofessional to give me the carrier phone number of 0297145894 for me to chase up the delivery regards Peter Mathieson

Just Wines
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Tamara
TamaraMetropolitan Adelaide, SA
  • 2 reviews

RED WINE

published

Have been trying to order a dozen red wine from a scoopon voucher for nearly 2 weeks and have had trouble so I sent 3 emails and 5 phone calls of my time with CHRISTIAN and many other staff they all refused to help or get back to me . ( But all promised to ring back with in the hour ) I finally spoke to a lovely man SEAN today who put my order through and hopefully my order arrives soon. I have never had service where they won't help you order there products , I can only hope I get my order now. I think I will go down to the local shops from now on

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Tamara
Tamara

Thanks for the response. Just letting you know I never received an email with your gesture included also the wine arrived and wasn’t what was described on the scoopon voucher.

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Tony D.
Tony D.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

You don't get the wines that was advertised

published

We ordered the 'Eclectic Red Wine Mixed-12 bottles'. Should have been 2 bottles of each of the wines listed on there site for this offer. When we received the order we found some of the wines were replaced with other brands and received 4 bottles of the cheapest wine. Their excuse was a warehouse error and offered to pick up the wrong order and after that would send out the wine as listed. Problem is, the wines listed were not in stock when I went on their site. Trying to explain this to chap on the phone he got all defensive and a bit aggressive and in the end he said fine, we will refund you. They miss the point. Don't advertise something you don't have. Anyway, we will keep what we got and just not order again. Lesson learnt.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Vikas V.
Vikas V.
  • 3 reviews
  • Verified

Worst Customer Service - They don't bother to reply to your message if something goes wrong with the order

published

I ordered 12 bottles of red wine but they sent me completely different order. I tried to contact the seller two times. The seller didn't bother to reply or resolve the issue. Luckily I had ebay plus membership which i used to send the item back to seller since they offer free returns.
Would not recommend this seller.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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  • Verified

Deceptive and false advertising

published

Blatant bait and switch. I ordered 2 different cases of wine in a single order. Got a call the next day to apologise that the 2016 vintage I ordered was not available, but could change to 2018, not happy with the false advertising but I continued with the order. Got a second call a few hours later to say neither wine is available, although they could help me with an alternative. As I write this review both ordered wines are still listed as in stock. I won't be coming back.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Diana O
Diana OWide Bay-Burnett, QLD
  • 2 reviews

Never posted it! Won't reply to emails!

published

I ordered wine from here and they gave a fake tracking number which has not even been entered into Auspost system. I have tried repeatedly to contact them and been totally ignored. From reading other reviews this is not unusual for them to do. No contact in the next few days and I will simply contact my credit card company and have this charge reversed. Never again will I order from here!

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Disappointed

published

I got 14 bottles 'cos I was told the wines were rrp from 15 to 20 dollars.
In actual fact, only 4 bottles were in that range, 3 were in the 12 dollar bracket and 7 were around 7 dollars each. Outback Jack was only 6 dollars.
Not happy.

Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Gary
Gary

Would like a refund if you could. Purchase was on 11 june. Payment was by amex in name of Pooi K Teh. Amount $100.85
Thank you

Just Wines
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John W
John WSydney, NSW
  • 4 reviews
  • 4 likes

Still no delivery after one month

published

I ordered a case of wine on 2 June and on the 1 July I gave up all hope. Far too many promises and supposed tracking numbers to come....yet nothing. I asked for a refund today. This is a very competitive space and Just Wines do not do it very well. Shop elsewhere would be my recommendation.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Arne
ArneGreater Melbourne (Metropolitan), VIC

Management at just Vines hide behind their front line staff when things go wrong

published
Customer Service
1/5
Shipping
1/5
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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White wine - Tastes old and oxidised

published

Hi. I have recently bought 26 bottles of wine and to date I have opened 6 bottles to date and 3 of these so far have tasted oxidised, appear golden yellow and couldn’t be enjoyed.

Product Quality
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Wrong wine sent

published

Ordered a box of Cab Sav, box labeled Cab Sav. Stored for a couple of weeks before opening the carton to find all Chardonnay. Attempted to contact several times, no answer, no reply. We do not drink Chardonnay, ball in there court. Not happy.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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Not like it used to be

published

Customer service has deteriorated badly over the past 12 months or so. It appears that the company is being run from India which is causing problems.Most of the time the phone rings out and no one returns your call.I have a case currently in transit since 26/5 and after 6 phone calls a lady that I could barely understand said she would look into it and did contact austpost, but I haven't heard anything since. That was a week ago.

Product Quality
3/5
Customer Service
1/5
Return Claim MadeNo
Just Wines
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Don't bother buying this wine

published

Too young and brassy and the balance between acid and tannins isn't there. Maybe I'll use it for cooking. But it's not enjoyable to drink either alone or with food.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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