As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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If I could give zero stars I would..still wAiting for wine after 3 weeks
Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions
Do Not Use Just Wines
Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!
Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .
Poor Pinot Noir!
This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.
Still no refund from this company despite promises
I left a one star review more than 4 weeks ago because my promised refund never materialised. A service rep responded to my first poor review to assure me that this would be followed up and my $75 refund would be processed. Five weeks later I have heard nothing further and have not received a response to my most recent query. I returned the box of wine to Just Wines in good faith as requested by a rep who assured me that if I purchased another superior box of wine, I would be refunded for the inferior wine. I did just this so ended up buying 2 boxes of wine. The refund has not happened and the service from Just Wines has been non existent. I would not recommend them to anyone.
Worst wines ever
Really bad wines,been trying to get a refund but no one helped me,I don’t raccomend at all these wines,they taste spirit,bad quality and service
I wish I never never bought them
Where is it?
I am still waiting for delivery despite lodging authority three times to the carrier to leave at front door if no one home. It is very frustrating. Never had this issue before. It’s been 3 weeks now.
The box of wine was delivered with one bottle broken. After 4 weeks Just Wines still do not answer my email questions or answer their phones to resolve this issue.
Offered a 50 percent refund before l reordered. You quickly took my money for new order but lm still waiting for my refund even though i have contacted you twice
Order 100279049 on 5/3-20 Wallaroo, was undrinkable, have now phoned 4 times and arranged for pick up for return, every time there has been a promise to do so within 3 working days latest on 10/6-20, still no action? Please advise, can I have a refund? $83.88 When ?
Also I have a balance on my wine reserve account of $174.06 promised to be refunded on 10/6-20. nothing showing in my account?
I would like these issues to be solved without involving any other parties.
Looking forward to your reply.
Just Wines Pt 2 Just Terrible
Received my 2nd order via Groupon, this time there is no glowing review. On checking my order I see that there is not one single bottle that is even close to what was advertised and what I ordered. The fine print does state that there may be a slight change due to availability, but the only commonality to what I ordered was that they were red wine.
Have contacted Groupon customer service, so eagerly await their reply.
Sent wrong wines
Received wrong wines in the box I ordered. Paid $99, and ended up with some cheap and nasty stuff. Tried contacting 3 times, and once over the phone to try and rectify the order. Ultimately I've had an awful experience, haven't had my problem fixed and will be contacting the ACCC.
Nothing worse /wrong bottles stinky spoiled wine
NOT A TRUSTFUL MERCHANT AT ALL!
If you don't want to waste your time , don't even try!
bought a package deal, 10 wrong bottles out of 12 got delivered, cheaper than advertised bottles listed.
Delivery, i mean, have to drive 40min to the fastway pick up point to pick up they simply never deliver, as in never.
Opened first bottle, the wine literally stink. Totally spoiled.
Service was terrible
Two cases ordered. First case arrived 2 weeks before the other. Promised a free bottle did not get it, rang and was offered $10 voucher for the free $25 bottle.
Bait and switch scam. Don't trust.
I ordered a premium selection which did not get shipped for 2 weeks (I had to chase them up in order to ship it as they claimed they had a problem in the warehouse). I received a cheap mixed dozen instead. I contacted customer service to get the right wines sent but they suggested I try the wines and they will give a credit on my next order (I paid for the premium wines and get budget wines) so I can go through the same issue again and put another order in pay for premium wines and get cheaper wines sent to me. I demanded a refund as I paid fo...r decent wines not what they sent and finally got them to agree. I had to take the wines to the post office as they advised to arrange pickup at my place could take weeks and then they would process a refund. After dropping the wines at the post office and I waited a week before querying where is my refund, only to be told they had a another technical error and it was not processed (Funny I had to chase them up to get an answer). Was told it was processed and it would take up to 3 days. I escalated to mydeal.com. I was offered a discount for any future orders. Never again! No trust in them whatsoever
Questions & Answers
I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.
My ebay order number is: 22-06142-63830
Thank you for your time,
On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
Thank you for taking the time to contact Just Wines.
I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.
Please enjoy your day ahead.
Team Just Wines
We would love to know.... Where Is Our Wine?
Thank you for taking the time to contact Just Wines.
First of all John, please accept my most sincere apologies for the delayed response on this request.
I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.
The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.
Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.
I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.
If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.
Team Just Wines
Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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