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Just Wines
4.1 from 2,155 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    2.6 (204)
  • Return Claim MadeYes (45) · No (206)
  • Customer Service
    2.3 (209)
  • Shipping
    2.7 (141)
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Vincent
VincentSouth East Queensland, QLD

Worst experience ever had.

published

I ordered 12 bottles of wine on 31 Aug, and I’ve got an email confirmed that my order was shipped on 4 Sep. But I still didn’t receive my order yet, even the tracking details of the order wasn’t updated since 3 weeks ago.

Customer Service
2/5
Shipping
1/5
Incentivised Review No
Just Wines
Justwines. c.Just Wines

If I could give zero stars I would..still wAiting for wine after 3 weeks

published

Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions

Product Quality
1/5
Customer Service
1/5
Just Wines
Justwines. c.Just Wines
Alda
AldaSydney, NSW
  • 2 reviews
  • 6 likes

Two weeks and no delivery! Requested PayPal refund.

published

Order two weeks ago and no delivery. Several emails and positive communication from customer service but no resolution. Requested a Paypal refund and received no reply. No excuses when I am also in Sydney. Escalated case on Paypal.

Product Quality
1/5
Customer Service
3/5
Just Wines
Justwines. c.Just Wines
Claire
ClairePerth, WA

Received incorrect order

published

I ordered 1 dozen bottles of Margaret River whites only to receive 1 dozen reds which we don't drink. Also, my order was dispatched to the wrong address and I had to communicate with Australia Post to ensure they delivered to correct address. My order number is #4943696

Customer Service
1/5
Shipping
1/5
Just Wines
Justwines. c.Just Wines
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Timbo
TimboSydney, NSW
  • 2 reviews

Unable to fulfil order

published

Between the time of ordering/ paying for an order and dispatch, I was advised that wine advertised was not available. Sales consultant said that there sometimes was a disconnect between sales dept and warehouse. This has to be remedied. I was offered a 2016 Kirrihill C/S from the catalogue which I accepted and which arrived by another delivery company 'Fastway" and not by Australia Post as offered. This caused problems at my end. By the way the 2016 Kirrihill C/S is excellent. Generally, product is good/excellent but inhouse backend is unprofessional and needs reviewing.

Product Quality
5/5
Customer Service
2/5
Just Wines
Justwines. c.Just Wines

Where is it?

published

Hasn't arrived yet so bit difficult to review. But from NSW so understandable. Got an idea when it will get here?

Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines

Yallingup Reserve 2016 Cabernet Sauvignon

published

Was certainly not up to standard for a wine of RRP $28, very plain tasting nearly as if watered down

Product Quality
3/5
Customer Service
5/5
Just Wines
Justwines. c.Just Wines
John  Connell
John Connell

Thank you for your comment.Even though I did not rate it very well I will still keep what I have left. Regards John

Just Wines
Justwines. c.Just Wines
Matt
MattGreater Melbourne (Metropolitan), VIC
  • Verified

Do Not Use Just Wines

published

Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!

Product Quality
1/5
Customer Service
1/5
Just Wines
Justwines. c.Just Wines
Matt
Matt

Order number is 100590025 . It was attached to my 1 star review

Just Wines
Justwines. c.Just Wines
Sylvia
SylviaSydney, NSW
  • 2 reviews

King Parrot Cabernet Merlot 2016 Vintage

published

The wine is lacking in depth, but is more than acceptable as a good quaffing wine for a BBQ or with a roast beef or lamb on these cold nights in July.

Product Quality
3/5
Customer Service
4/5
Just Wines
Justwines. c.Just Wines
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GeorgeT
GeorgeTPerth, WA
  • 2 reviews

Hopeless in the last several months

published

Up until 2020-ish, I've had, what one could call, a good relationship with Just Wines. However, the way those guys work seems to be deteriorating seriously. Online orders don't work - the check-out page stalling beyond repair. Phone calls don't do any good either. They either don't pick up, or the line cuts off. I don't know what's going on there, but I can small some serious problems. I wonder if I should even bother any further...

Incentivised Review No
Just Wines
Justwines. c.Just Wines

Slow to ship. Need to chase them.

published

Ordered my wine more than a week ago and heard nothing since. Emailed and all I received was a boilerplate response i.e. "we will get back to you in 24/48 hours...." . So I called 1300xxx during business hours and all I got was an answering machine asking me to leave a message. Went to the 'Live Chat' channel and finally someone told me that the order is still unshipped and he will get the dispatch to send as a priority. Will wait and see what happens next as I'll believe it when I see some notification or tracking details in my Inbox. Need to lift their game as my order is >$200 and leaving customers 'hanging' and having to chase current status is simply not good enough.

Customer Service
2/5
Shipping
1/5
Just Wines
Justwines. c.Just Wines
Pat Y.
Pat Y.
Pat Y.
Pat Y.
Bernie
BernieGreater Melbourne (Outer), VIC

Organic chardonnay undrinkable

published

Both my wife and I have tasted this wine and come to the conclusion that it is undrinkable. We hoped it might improve if we came back in a couple of hours. No luck there. If I didn't have to pay for postage to return the 6 bots I would return them to you. I have had very good wines previously from Just Wines but this was a shocker.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
Bernie
Bernie
Bernie
Bernie
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Reasonable budget shiraz

published

A young shiraz with the need for additional oak exposure. Easy drinking and acceptable flavour for a young wine. 3 out of 5.

Incentivised Review No
Just Wines
Justwines. c.Just Wines

Pleasant drinking

published

It was a stronger taste than what I am used to for a Shiraz but still quite good especially considering the price

Product Quality
3/5
Customer Service
3/5
Just Wines
Justwines. c.Just Wines
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The reviewer stated that an incentive was offered for this review

No idea.

published

Cant help you as I don't drink white wine, I gave it to my daughter so cannot comment. Thanks, Regards Max.

Customer Service
4/5
Shipping
4/5
Return Claim MadeNo
Just Wines
Justwines. c.Just Wines
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The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

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