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As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
Just Wines (page 4 of 10)
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Disappointing choice
The quality and value of the wine, as promoted, did not hit the mark.
There were no issues with the delivery - good job.
Not great
This was a total bargain that I picked up on auction and unfortunately not to my liking. I wouldn't recommend this one for drinking - maybe for cooking.
Hi Kylie,
Thank you for sharing your review and feedback....
Read more The best part of any purchase made on Just Wines (including wine auctions) is that all our products come with 100% money back guarantee, with which we are more than happy to refund or replace any order in full, if our customers are not completely happy with their purchases. Please share your order number and we will have one of our friendly customer service team members contact you and get this all addressed for you. Alternatively, please call 1300 250 296 and we'd be happy to get this addressed. We hope to hear from you soon and hope that you have a wonderful week ahead. Best Regards! Team Just WinesWorst wine ever tasted, unfortunately.
All the Bacchus wines were corked and I poured down sink. In all 6 bottles poured down sink, unacceptable response in that I was only offered a $15 off my next purchase. Considering 6 bottles were unpalatable, I found the offer quite pitiful.
Hi Ronan,
Thank you for your review, we appreciate it....
Read more We are truly sorry for the Bacchus wines from your recent order not being to your liking. Just Wines offers a 100% money back guarantee (including freight), which details, that you can try a bottle or 2 from your order and if you do not like it completely, you just have to let us know, we will arrange a pick up of all the remaining bottles from your doorstep and will be more than happy to process a full refund or replacement. Please share your order number so we can locate you in our systems and then one of our friendly customer services team members would be touch with you to have this addressed appropriately. Alternatively, please call us at 1300 250 296 and we'd have this addressed. Once again we are truly sorry for the wines not being to your liking and we look forward to your response to have this addressed asap. We hope you have a lovely rest of the week ahead. Best Regards, Team Just Wines- 2 reviews
Le Repaire Bacchus Chardonnay 2009
Made a mistake in not noticing the vintage. Bought both 2008 and 2009. Way past drinking age !
Apart from tasting one bottle of each , tipped 22 bottles down the drain.
Forgot your return policy.!
Regards
Hans
Hi Hans,
Thank you for taking the time to share your review....
Read more We are terribly sorry to hear that you did not enjoy the wines from your recent orders. At Just Wines, we offer a 100% money back guarantee which includes refund of shipping charges as well. Our return policy states that if you are not happy with the wines, you just need to advise our friendly customer services team, we will arrange a pick up of such wines from your doorstep for a full refund or replacement. Could you please share your order number here Hans, although you have given away most bottles, we'd still like to get in touch to understand what did not work and to offer some kind of compensation for the issue you faced. We hope that you have a great week ahead and we look forward to your response. Best Regards, Team Just WinesFind out how Just Wines compares to other Wine & Liquor Shops
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Stop calling!
Brought a one of case on wine and now I get harassed by phone. Not worth the harassment to get a one of hard to find case of wine
Hi Peto,
Thank you for taking the time to share your review and feedback....
Read more At the onset, we sincerely apologize for any inconvenience you might have faced due to the calls from our personal wine advisors. We call our customers to ensure that they are updated on the best offerings rom Just wines, however, if a customer indicates that they'd not want such calls, we cease immediately. May we ask you to share your order number or name, so we can locate you in our system. Then we will ensure that your contact information is removed from our personal wine advisors data to ensure that you never receive any marketing calls in future. Once again we are sorry for the trouble and we look forward to your response to get this addressed asap. Best Regards, Team Just Wines- 5 reviews
- 1 like
Average Shiraz
This is an average Shiraz. It is sourced from SEA so has that flavour expedition. It demonstrates typical variety tastes.
Hi Petey,
Thank you for sharing your review and feedback....
Read more We are extremely sorry for the wines from your recent order not being to your liking. Just Wines offers a 100% money back guarantee (including freight), which details, that you can try a bottle or 2 from your order and if you do not like it completely, you just have to let us know, we will arrange a pick up of all the remaining bottles from your doorstep and will be more than happy to process a full refund or replacement. Please share your order number so we can locate you in our systems and then one of our friendly customer services team members would be touch with you to have this addressed appropriately. Alternatively, please call us at 1300 250 296 and we'd have this addressed. Once again we are truly sorry for the wines not being to your liking and we look forward to your response to have this addressed asap. Best Regards, Team Just WinesNo. I said it was average
Not poor or great
It was inexpensive so the outcome overall was satisfactory, if I wanted Grange and paid $400/bottle it would be different.
Thank you for your response Petey.
We understand your point of view now and appreciate your quick response....
Read more Please stay well and safe mate, and enjoy your weekend. Best!Bit disappointing
Great value and a few good wines in there however some poor quality wines too, left me a little disappointed
Hi Nick,
Thank you for your review, we appreciate it....
Read more We're sorry if you did not enjoy any of your wines from the recent order. We've located your order and have escalated it to our customer services team, they'd be in touch with you on Monday to address this appropriately, as we have a 100% money back guarantee in place just to address issues like these. Please stay well and safe and do let us know if the above doesn't happen by close of business on Monday. Best Regards, Team Just Winesthe above didnt happen by close of business on Monday
Hi Nick,
Thank you for the update....
Read more We apologize for the error and are taking this up with our customer services team. We should be back with an update soon. Kindest Regards, Team Just WinesOK Wine-
Very light red, lovely color, easy to drink but without any distinctive nose or aftertaste.
Probably over the hill given its 10 yrs old.
Ok to drink with a hamburger.
Hi Jurek,
Thank you for your review and feedback....
Read more Reading through your feedback makes us think that you are not completely satisfied with your purchase and we'd like an opportunity to set this right, as we have a 100% money back guarantee in place just to address rare issues like these. Please share your order number so we can locate you in our systems and then one of our friendly customer services team members would be touch with you to have this addressed appropriately. Alternatively, please call us at 1300 250 296 and we'd have this addressed. We are truly sorry for the wines not being to your liking and we look forward to your response to have this addressed asap. Best Regards, Team Just Wines- 5 reviews
RED WINE
I have recently received a box of mixed reds which I am yet to start on as I have some from previous order. Therefore 4 stars for customer service & delivery. 1 star held back due to not having tasted any of the bottles in the case but I must say that I buy mixed cases & have been happy with the variety delivered
Hi John,
Thank you for your review and kind feedback....
Read more We are glad to hear that you have enjoyed the wines from our mixed packs in the past and would request you to share your feedback on this case of wines, once you have tried a few bottles. We hope that you thoroughly enjoy the wines and hope you have a lovely weekend. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Kindest Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Have recently opened a few bottles & have certainly been satisfied with selection.
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- Verified
Good chardonnay
We enjoy an evening social drink and chardonnay is always popular so I was looking for a reasonably priced candidate and this fits the bill. I signed up for free delivery so it's easy to top up from online.
Hi Trev,
Thank you for the lovely review, it is much appreciated....
Read more We are delighted to hear that you thoroughly enjoyed the wines from your recent order with Just Wines. Thank you once again for the kind review, we hope that you have a superb weekend. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 2 reviews
- 1 like
Good wine, great price
I bought 13 bottles of wine for less than $10/bottle and they were very easy to drink, better than I expected.
Hi Leanne,
Thank you for the fantastic 5* review, we appreciate it....
Read more We are delighted to hear you thoroughly enjoyed the wines from your most recent order, our exclusive mixed wine cases, are one of the best ways to try some great quality wines from all over Australia at unbeatable prices. Thank you once again for your wonderful feedback. We hope you have a lovely rest of the week ahead of yourself! If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 2 reviews
smooth wine
Lovely smooth wine,at a great price...Will definatelty purchase again and again...I will purchase another dozen Merlot of different variety very soon...
Many thanks for the kind review Sha Harvie.
We are extremely happy to hear that you have enjoyed the wines from your recent order with Just Wines....
Read more We strive to offer an unbeatable online wine purchasing experience to all our customers, with a exhaustive range of 6000+ wines, quick delivery, friendly customer services and 100% money back guarantee. We are glad that you are enjoying the Just Wines difference. Please have a lovely week ahead. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just Wines PS: Please note that we have a 100% money-back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Find out how Just Wines compares to other Wine & Liquor Shops
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- 2 reviews
was never sure what it was so i tried it and found it to be like a port
i never knew what this product was so i bought a caron of it and it turned out to be like a port.Not something i would drink all the time but nice enough
Hi Steven,
Thank you for your feedback and review, it is most appreciated....
Read more Just Wines offers a 100% money back guarantee (including freight charges), if in case you are not 100% satisfied with your purchase, please reach out to our friendly customer services team at 1300 250 296 and they'd be delighted to have any unopened bottles picked up from your doorstep for a refund/replacement. Alternatively, please share your order number here and we'd have one of our customer services guys call and address this for you asap. We hope to see you on Just Wines soon and hope that you have a great week ahead. if there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.its been alright so far
Thank you for the confirmation Stephen.
Keep well mate....
Read more Cheers! Team Just WinesExcellent wine given price point
It is a reasonable wine given the price point. It is quite quaffable. The customer service was excellent. It arrived in particularly timely fashion. It was an easy ordering process. I have used this organisation in the past and will continue to do so.
Hi CJF,
Thank you for the review and for your continued patronage....
Read more We are delighted to hear that you are enjoying the Just Wines difference with good quality wines at competitive prices, quick delivery and friendly customer services. Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue. Thank you once again for the kind review. We hope you have a lovely rest of the week ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Kindest Regards! Team Just WinesHi CJF,
Thank you for the review and for your continued patronage....
Read more We are delighted to hear that you are enjoying the Just Wines difference with good quality wines at competitive prices, quick delivery and friendly customer services. Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue. Thank you once again for the kind review. We hope you have a lovely rest of the week ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Kindest Regards! Team Just Wines- Verified
Willandra Estate Shiraz. Good wine. Great value at the price paid
Nice red wine, fruity, cherries and chocolate. Good drinking. Customer service outstanding – very speedy, proactive and understanding. Just Wines highly recommended
Hi Rasp8,
Thank you for the 4* review and your kind recommendation. We truly appreciate it....
Read more We are absolutely delighted to hear that you enjoyed all things Just Wines, including great wines at competitive prices, along with quick and fully tracked deliveries and friendly customer services. We will ensure that we do everything to keep you a happy customer in future as well. Thank you once again for the kind review and we hope you have a lovely rest of the week ahead. If there is anything we can do to make your review a 5*, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.the wine is ok for the price
took a long time for delivering the carton, since the first carton was dropped apparently and replaced.
I only drunk one bottle so far.
Hi Pe H,
Thank you for sharing your review and feedback, we appreciate it....
Read more We are terribly sorry for any inconvenience you might have faced due to this issue. Just Wines strives to deliver all the orders as per the timelines mentioned on our website. Unfortunately, at time due to factors beyond our control like wines being damaged in transit, lost in transit etc, there might be a delay. We are glad that the wines have made their way to you and hope that you enjoy them thoroughly. Please have a lovely day and a great week ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Kindest Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 10 reviews
- 8 likes
Still Unreliable Fulfillment!
I was persuaded to try them a second time after the company reached out to me to change my previous (one-star) review with a $25 off discount voucher. Unfortunately, they proved to be unreliable again. The company promotes fast 2-3 day fulfillment on their website for Brisbane, but after placing my order on 4 Mar. 21, I did not receive the delivered order until 18 Mar., i.e., two weeks later. Disappointingly, tracking shows that most of the (unexplained) delay was within Just Wines as it took only a few days (16-18 Mar) for Australian Post to deliver it to my home address. I won’t be using them again when there are so many other online wine retailers that are more reliable and more customer focused.
Hi,
Thank you for taking the time to share your review and feedback....
Read more First of all Gezza, please accept our heartfelt apologies for any inconvenience you might have faced due to this delay in the delivery of your order. We have investigated this issue and found that there was a temporary glitch in the system due to which your order was not integrated with our dispatch system, leading to a delayed dispatch and delivery of your order. We have deployed a fix for this issue and are continuing to observe this to ensure that none of our customers including you have to face a similar issue in future. Once again we are terribly sorry for the inconvenience you must have faced due to this delay. We hope to see you on Just Wines soon and hope that you have a nice rest of the week ahead. if there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Based on prior reviews, fixing fulfillment glitches seems to be a frequent problem within Just Wines which I have not encountered in other on-line wine business.
Hi,
Thank you for your response....
Read more We understand that there have been a few glitches in the recent past leading to delayed deliveries, we recently have upgraded our systems to ensure that we are able to cater to our growing customer base, which has lead to a few of these issues. However, our development team has been working on these and has ensured that these are not repeated in the future. I am sure that the next time you'd place an order with us, you wouldn't face any such issues. Please stay well and safe. Best Regards, Team Just WinesGood value for money
I probably wouldn't have chosen this wine normally but I was interested to try something from a region that I didn't know too well. The flavour was a little unusual initially, but I grew to enjoy it as I worked through the case I purchased. It was good value for money and worth the risk.
Hi Keith,
Thank you for your kind review....
Read more We are glad that we helped you find a wine that you have enjoyed thoroughly and hope that we continue to delight you in future as well. We hope to see you on Just Wines soon and hope that you have a lovely weekend ahead. if there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Mayday Mayday
First bottle went down the sink the second soon followed.
Gave two bottles to golfing friends and I'm surprised that they made golf the next day.
Sorry but I have never tasted anything like this. Maybe it's my taste buds.
However I do thank Just Wines for offering a 50% discount on my purchase. Much appreciated.
The 8 bottles left were given free of charge to a nearby gym, as of yet I have had no reports.
This stuff is Not for me thank you.
Duncan
Hi Duncan,
Thank you for taking the time to share your review, it is much appreciated....
Read more We are terribly sorry to hear that you did not enjoy the wines from your recent order. At Just Wines, we offer a 100% money back guarantee which includes refund of shipping charges as well. Our return policy states that if you are not happy with the wines, you just need to advise our friendly customer services team, we will arrange a pick up of such wines from your doorstep for a full refund or replacement. Could you please share your order number here Duncan, although you have given away most bottles, we'd still like tp get in touch to understand what did not work and to offer some kind of compensation for the issue you faced. We hope that you have a great week ahead and we look forward to your response. Best Regards, Team Just WinesThank you,
I have already been compensated by Just wines to the tune of $19. (Nineteen)
Of the 12 bottles received I opened 2 bottles and gave 2 away, all 4 were poured down the sink....
Love the De Bortoli Vermouth Russo, and consume quite a lot of it..
No complaints about the delivery, was disappointed to find some of the casks lids were open, and had to reseal down with tape.
Hi Barbara,
Thank you for taking the time to share your review....
Read more The De Bortoli Vermouth Russo is amongst out most loved vermouth wines and we are ecstatic to hear that you have been enjoying this wine. Thank you once again for the kind review. We hope that you have a great day and a lovely rest of the week ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Kindest Regards! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Great value for money.
I class myself as a wine drinker and not an expert or connoisseur. Having said that, this a a very drinkable wine that is fantastic value for money.
Thank you for the wonderful 5* review, Neddy, we really appreciate it.
At Just Wines, we strive to offer a hassle free online wine purchasing experience to all our customers by offering them a huge v...
Read moreariety of 6000+ wines, quick delivery and friendly customer services.great quaffing wines - can easily have a nice economical wine with the evening meal on a daily basis
good value easy drinking reds - my friends enjoy them as well.
i keep these wines on hand for visitors or take them with me to when dining with friends or going to local byo restaurants.
Hi Lloyd,
Thank you for the kind review, we appreciate it....
Read more At Just Wines, our endeavor is to offer all our customers a hassle free online wine purchasing experience, with a wide variety of wines to chose from at competitive prices, quick and fully tracked delivery and 100% money back guarantee (including freight), we're glad that you are enjoying the Just Wines difference. Thank you once again for the smashing review. We do hope that you have a great rest of the week ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please note that we have a 100% money-back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 2 reviews
Has their site been hacked and personal information stolen?
I am receiving very aggressive ‘sales’ phone calls from people purporting to be from justwines.com.au. I checked with https://www.reverseaustralia.com/ on the phone number 0280110566 they rang from and there seems to be a lot of similar complaints. Just wines took my first complaint about the calls but I kept getting calls. Even altering the details of my account hasn’t stopped the calls. (I can’t delete it). I am wondering if an old data base was stolen from them a rather than this being a new business practice. 0280110566 has been blocked...
Read more but if my old details have been stolen I should have been told. I can’t deal with them again in case this is now the way they want to sell wine. The wines I have got over the years have been good for the price but I won’t recommend them now because of the calls.Hi Kevin,
Thank you for taking the time to share your feedback and review, we appreciate it....
Read more Kevin, please accept our heartfelt apologies for the inconvenience you might have faced due to this issue. Our system has not been hacked or compromised, so we can definitely rule that out as the reason for the calls you might be receiving. We tried locating you in our systems using the information available here (first name and last name's initial) but were not able to find the exact account. May we request you to share any of your order numbers or full name, so we can locate your account in our system and ensure that you do not receive any further sales calls from us. Once again we apologize for the inconvenience you might have faced due to this issue. We hope that you have a great day and a wonderful rest of the week ahead. Please call 1300 250 296 or write to us in case of any concerns. Best Regards! Team Just WinesGood for party
Only open three bottles so far! Feel they are easy to drink, very fruity, and good for party. Good bargain!
Thank you for the wonderful review and recommendations, Jazz, we appreciate it.
We are delighted to hear that you are enjoying the Just Wines difference with good quality wines at competitive prices, quick delivery and friendly customer services....
Read more Thank you once again for the kind review. We hope you have a lovely rest of the week ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Cheers! Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 6 reviews
- 2 likes
Making Amends
This company got it wrong on an order, advertising a vintage they no longer had, when I specifically made it clear which vintage I wanted, they still sent the wrong product. Lots of Blah Blah Blah later they convinced me to take a dozen bottles as recompense. This I must say was a fine gesture, even though they wouldn't let me pick the wines. So I say give them a chance but be very specific as they may send you the wrong vintage, leaving the selection to a 3rd party downstream. This I know can happen online; but it shouldn't. It took them some time to correct the product on their website, but it is done now.
Hi RMC,
Thank you for taking the time to share your feedback and review, we appreciate it....
Read more We are terribly sorry for the inconvenience you might have faced due to the issue with your recent order. We strive to fulfill orders with the vintages as they are displayed on our website, however, at times (especially around this time of the year) there might be a slight variation and to ensure that our customers are aware of this, we have mentioned a disclaimer stating "Vintage may vary. Every effort is made to ensure the current vintage is displayed, however variations can occur." We hope to see you on Just Wines soon and hope that you have a great rest of the week. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please note that we have a 100% money-back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Ingar,
Thank you for your review and feedback....
Read more We apologize that you did not enjoy the wines from you recent order. The best part of any purchase made on Just Wines is that all our products come with 100% money back guarantee, with which we are more than happy to refund or replace any order in full, if our customers are not completely happy with their purchases. Please share your order number and we will have one of our friendly customer service team members contact you and get this all addressed for you. Alternatively, please call 1300 250 296 and we'd be happy to get this addressed. We hope to hear from you soon and hope that you have a lovely weekend ahead. Kindest Regards! Team Just Wines