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Just Wines

Just Wines (page 2 of 9)

4.1 from 2,171 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (153)
  • Return Claim MadeYes · No (208)
  • Customer Service
    2.6 (152)
  • Shipping
    3.1 (106)
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Stephen W.
Stephen W.
  • 2 reviews

was never sure what it was so i tried it and found it to be like a port

published

i never knew what this product was so i bought a caron of it and it turned out to be like a port.Not something i would drink all the time but nice enough

Product Quality
3/5
Customer Service
4/5
Shipping
5/5
Return Claim MadeNo
Just Wines
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Stephen W.
Stephen W.

its been alright so far

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gezza
gezzaWest End
  • 9 reviews
  • 7 likes

Still Unreliable Fulfillment!

published

I was persuaded to try them a second time after the company reached out to me to change my previous (one-star) review with a $25 off discount voucher. Unfortunately, they proved to be unreliable again. The company promotes fast 2-3 day fulfillment on their website for Brisbane, but after placing my order on 4 Mar. 21, I did not receive the delivered order until 18 Mar., i.e., two weeks later. Disappointingly, tracking shows that most of the (unexplained) delay was within Just Wines as it took only a few days (16-18 Mar) for Australian Post to deliver it to my home address. I won’t be using them again when there are so many other online wine retailers that are more reliable and more customer focused.

Product Quality
4/5
Customer Service
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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gezza
gezza

Based on prior reviews, fixing fulfillment glitches seems to be a frequent problem within Just Wines which I have not encountered in other on-line wine business.

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Duncan
DuncanSouth East Queensland, QLD

Mayday Mayday

published

First bottle went down the sink the second soon followed.
Gave two bottles to golfing friends and I'm surprised that they made golf the next day.
Sorry but I have never tasted anything like this. Maybe it's my taste buds.
However I do thank Just Wines for offering a 50% discount on my purchase. Much appreciated.
The 8 bottles left were given free of charge to a nearby gym, as of yet I have had no reports.
This stuff is Not for me thank you.
Duncan

Product Quality
1/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeNo
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Duncan
Duncan
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Kevin S.
Kevin S.Illawarra, NSW
  • 2 reviews

Has their site been hacked and personal information stolen?

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Not the best

published

My husband and I enjoyed the two bottles of Shiraz and cab sav..but the rest of the selection actually gave me a sore stomach after first glass. The wine tasted old and not like other merlots. I don't think I would purchase any more wine any more. The best thing about this selection was the price if $59 for 10 bottles.

Product Quality
1/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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liz
lizSouth East Queensland, QLD

Do not give them any of your money!

published
Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Wine reserve

published

After my last order, I emailed just wines stating that I was if the belief that being a member of wine reserve. My account balance should be subtracted from the order total.
( I was also of the opinion that wine reserve members received a further discount, although I didn’t mention this.
I asked for clarification.
I received an answer stating that next time I should email the writer so they could walk me through the process.
I would like to see much more transparency in the process.
You’ve got my money but apparently I can’t be told about how I can best benefit.
My continued membership of wine reserve is tenuous
Yours
James Irving

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
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Ernst
ErnstPerth, WA

Worst customer service I have ever had.

published

Ordered the wine a long time ago. I have severe buyers regret at this time. I thought that with the reviews I saw that the service would be first class. Now I am in serious doubt as to whether I will ever get the wine I ordered and paid for. I also keep getting requests to rate and review. It is a very expensive joke at this time. Just Wines will have to come to the party quickly if my opinion is to be changed.
Dr Ernst Eiselen

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Ingrid G.
Ingrid G.Far North Queensland, QLD

Very disappointed

published

These wines are not what the sales rep promised, lte labels are un known wine makers vineyards, ant the quality leaves a lot to be desired,

Product Quality
1/5
Customer Service
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Ross
RossSeaford
  • 3 reviews

Bacchus Hill Le Repaire de Bacchus Chardonnay 2009 Australia

published

Still reasonably drinkable but past it's best. I would not recommend this wine. There are better Chardonnays available for the same price. I won't be buying any more

Product Quality
3/5
Customer Service
4/5
Shipping
5/5
Return Claim MadeNo
Just Wines
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Ross
Ross

Don't it replaced. My comment said it "is still drinkable but past its best". That does not mean that I want it replaced. Thanks anyway.

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Chris
ChrisMetropolitan Adelaide, SA
  • 2 reviews

Not nice wine

published

Some varieties were not good actually used in cooking the after taste Left me shaking my head not nice variety

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Keith
KeithMetropolitan Adelaide, SA

Down the drain

published

Wine so bad most of it ended up poured down the sink. Thin or poorly crafted wine in all bottles

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Keith
Keith

100520105

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axe
axeCentral Coast
  • 6 reviews
  • 8 likes

Terrible

published

Placed an order with them via their site, which claimed the Port was in stock and even offered a discount if I ordered a dozen. After waiting 2 weeks with no contact apart from the initial purchase I phoned to check on the progress of my order. Was told that they were waiting on it from the supplier and that the wrong product had been delivered. They were very hesitant to process refund after I cancelled, offering things like 2 extra bottle for free and a $20 voucher for my next order.

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Veronica
VeronicaSydney
  • 7 reviews
  • 8 likes

Awful experience

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Veronica
Veronica
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angel1370
angel1370Canberra 2600, ACT
  • 5 reviews
  • Verified

Processing took 10 days but the wine is good

published

I ordered a case of my favourite wine. It took 10 business days for my order to be processed. It took only 2 days to arrive once it was processed. The website said it could take up to 3 days to process my order. Phone and live web chat were not able to assist in identifying the cause for the delay.

Product Quality
5/5
Customer Service
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Not to my liking

published

I found this wine too tart for me. More vinegar taste is what I found. I like a fruitier wine

Product Quality
1/5
Customer Service
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
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Lynne
Lynne
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Wine was ordinary, nothing special, disappointing.

published

I was expecting a better quality wine, but it was at its best equivalent to $10 bottles from the bottle shop.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Roy O
Roy O
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Christine
Christine
  • 3 reviews
  • 1 like

A good, pleasant every day drinker!

published

A very acceptable wine, with a good nose, and very complementary to the
pallet.
It drinks well with fish and chicken.

Product Quality
3/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
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Lauris H
Lauris HSydney, NSW
  • 3 reviews

An excellent wine, very good value,

published

I have bought 4 dozen now and will buy more. Really good value. This wine has also won a gold medal.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
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Mary L
Mary LSydney, NSW
  • 2 reviews

Mixed White & Red - Disappointing

published

A very disappointing couple of mixed boxes. They didn't meet the expectations set by the sales person on the phone. I think these boxes were overpriced, half the wines were 2020 and certainly not worth what I paid or how they were described. Will think twice about phone sales again and stick to on-line ordering, where I can see exactly what I'm getting.

Product Quality
3/5
Customer Service
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
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Mary L
Mary L

The order number was #100507495

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  • Verified

Confirmed availability. Submitted order. Refunded 7 days later. Cost $56 in fees. No longer available Australia-wide.

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Sam
Sam
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dennis
dennisVictoria

very poor

published

terrible wine, long past its use by date had to throw most of it, brown is color and bad taste

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
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dennis
dennis

Dennis Pearson
O/No 100492625

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Viandr B.
Viandr B.South East Queensland, QLD

I can't recommend this Seller

published
Customer Service
1/5
Shipping
5/5
Return Claim MadeNo
Just Wines
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Viandr B.
Viandr B.

Your claim that "the payment of $40 has been refunded" is not true. It has not.

Viandr B.
Viandr B.

My account has not been cancelled. It is still on Just Wines web-site with $40 monthly payment in place. One more Just Wines false claim.

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Cathy
CathyMid North Coast, NSW

Delivery shortfall

published

Delivery disappointing. A week after receiving 3of4 cases, tell me when will the 4th be delivered. Aust post haven't followed up on my query!

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Just Wines
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Cathy
Cathy

4th ctn arrived 8 days later. Not the fault of Just Wines. Aust Post delivery van driver! Thank yu for responding. Cathy Ryan

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Ian McFarlane
Ian McFarlaneRichmond-Tweed, NSW
  • 4 reviews
  • 1 like

Poor Follow up & treatment of customers.

published

After being a customer many months, and purchasing cases every couple of weeks, I was offered a 10% discount for offering a review. The last half a dozen times, the discount was deemed "Invalid" at the checkout, & to receive any courtesy at all, I had to go on-line and/or speak to a representative. The last time, I was simply ignored. This is NOT the way to encourage more sales, so I will NOT be ordering again. Just Wines have lost another customer. Ian McFarlane.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Ian McFarlane
Ian McFarlane
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