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Just Wines

Just Wines (page 3 of 10)

4.1 from 2,165 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    2.6 (205)
  • Return Claim MadeYes (45) · No (206)
  • Customer Service
    2.3 (209)
  • Shipping
    2.8 (141)
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axe
axeCentral Coast
  • 6 reviews
  • 8 likes

Terrible

published

Placed an order with them via their site, which claimed the Port was in stock and even offered a discount if I ordered a dozen. After waiting 2 weeks with no contact apart from the initial purchase I phoned to check on the progress of my order. Was told that they were waiting on it from the supplier and that the wrong product had been delivered. They were very hesitant to process refund after I cancelled, offering things like 2 extra bottle for free and a $20 voucher for my next order.

Just Wines
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Imperfect delivery

published
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Veronica
VeronicaSydney
  • 7 reviews
  • 8 likes

Awful experience

published
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Veronica
Veronica
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angel1370
angel1370Canberra 2600, ACT
  • 5 reviews
  • Verified

Processing took 10 days but the wine is good

published

I ordered a case of my favourite wine. It took 10 business days for my order to be processed. It took only 2 days to arrive once it was processed. The website said it could take up to 3 days to process my order. Phone and live web chat were not able to assist in identifying the cause for the delay.

Just Wines
Justwines. c.Just Wines
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Wine acceptable

published

On line communication wasn’t one that you could wish for 4 weeks later and my issues still have been resolved.

Just Wines
Justwines. c.Just Wines
Mel
MelNorthern Region, NSW
  • 2 reviews

I didn’t like it at all

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I thought it was an unusual taste. It was something I had never tasted before. I usually like all your wines but I was not a fan of this one.

Just Wines
Justwines. c.Just Wines

Not to my liking

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I found this wine too tart for me. More vinegar taste is what I found. I like a fruitier wine

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Lynne
Lynne
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Scott J
Scott JHunter Region, NSW

Interesting varietal wine

published

Nice wine, but a beyond its best. Still a drinking okay now and for the next 6 - 12 months max.

Just Wines
Justwines. c.Just Wines

Wine was ordinary, nothing special, disappointing.

published

I was expecting a better quality wine, but it was at its best equivalent to $10 bottles from the bottle shop.

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Roy O
Roy O
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Poor Pinot Noir!

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This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.

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Christine
Christine
  • 3 reviews
  • 1 like

A good, pleasant every day drinker!

published

A very acceptable wine, with a good nose, and very complementary to the
pallet.
It drinks well with fish and chicken.

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Lauris H
Lauris HSydney, NSW
  • 3 reviews

An excellent wine, very good value,

published

I have bought 4 dozen now and will buy more. Really good value. This wine has also won a gold medal.

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Incompetence at a new level!

published

Just Wines transferred $40.00 per month for 5 months from my credit card without authorisation. After many attempts via email , live chat and phone calls and despite numerous assurances by JW employees, the money has still not been credited to my account. Not only have I not had the $200.00 refund but they have just deducted another $40.00 from my account for this month (December). I have now had to cancel my card two days before Christmas and make a fraud report to my bank. I find it impossible to accept that this is due to incompetence even after reading the comments on their website.

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Mary L
Mary LSydney, NSW
  • 2 reviews

Mixed White & Red - Disappointing

published

A very disappointing couple of mixed boxes. They didn't meet the expectations set by the sales person on the phone. I think these boxes were overpriced, half the wines were 2020 and certainly not worth what I paid or how they were described. Will think twice about phone sales again and stick to on-line ordering, where I can see exactly what I'm getting.

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Mary L
Mary L

The order number was #100507495

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  • Verified

Confirmed availability. Submitted order. Refunded 7 days later. Cost $56 in fees. No longer available Australia-wide.

published
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Sam
Sam
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Chelsea Strilec
Chelsea Strilec South East Queensland, QLD
  • 3 reviews

Worst experience with this company!

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Chelsea Strilec
Chelsea Strilec

Thank you, I appreciate that.
Chelsea

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dennis
dennisVictoria

very poor

published

terrible wine, long past its use by date had to throw most of it, brown is color and bad taste

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dennis
dennis

Dennis Pearson
O/No 100492625

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Viandr B.
Viandr B.South East Queensland, QLD

I can't recommend this Seller

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Viandr B.
Viandr B.

Your claim that "the payment of $40 has been refunded" is not true. It has not.

Viandr B.
Viandr B.

My account has not been cancelled. It is still on Just Wines web-site with $40 monthly payment in place. One more Just Wines false claim.

Cathy
CathyMid North Coast, NSW

Delivery shortfall

published

Delivery disappointing. A week after receiving 3of4 cases, tell me when will the 4th be delivered. Aust post haven't followed up on my query!

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Cathy
Cathy

4th ctn arrived 8 days later. Not the fault of Just Wines. Aust Post delivery van driver! Thank yu for responding. Cathy Ryan

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Ian McFarlane
Ian McFarlaneRichmond-Tweed, NSW
  • 4 reviews
  • 1 like

Poor Follow up & treatment of customers.

published

After being a customer many months, and purchasing cases every couple of weeks, I was offered a 10% discount for offering a review. The last half a dozen times, the discount was deemed "Invalid" at the checkout, & to receive any courtesy at all, I had to go on-line and/or speak to a representative. The last time, I was simply ignored. This is NOT the way to encourage more sales, so I will NOT be ordering again. Just Wines have lost another customer. Ian McFarlane.

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Ian McFarlane
Ian McFarlane
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Bunny Boy
Bunny BoyCentral Highlands and Goldfields, VIC

Value

published

This wine is very drinkable and at a very affordable price. We mixed this into a few other purchases to create a mixed box as a fundraiser and to date have had no complaints about the quality of the wines we had in the box.

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Larry W.
Larry W.
  • 2 reviews

Caveat emptor.

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Larry W.
Larry W.
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Raimond D.
Raimond D.Richmond-Tweed, NSW

Wrong order-not resolved

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My father wanted to order a box of wine for xmas, after making a selection and filling in his details he pressed the 'buy' button and nothing happened, so he pressed it a few times more, still nothing. Then he had a look at his bank balance and Just wines had transferred $1477 from his account. On behalf of my father I am trying to sort this out, but I cannot get through on the phone and I sent 2 emails with no resolution. I can't say that I am very happy with the the customer service at Just Wine.

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Brian
BrianSouth East Queensland, QLD

tried you Amesbury Estate 2014 Gewurztraminer

published

following your high praises I purchased this wine - served it at our dinner party to family and it was a GREAT disappointment. - not very palitable unfortunately. Gave a couple of bottles to friends but have not heard back as to their valuation.
Brian

Just Wines
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Brian
Brian
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Bribie Lady 1950
Bribie Lady 1950South East Queensland, QLD
  • 5 reviews
  • 5 likes

Terrible not received yet

published

I have not received it just like my last order went missing in transit. I dare you to post this on your review page!!!!

Just Wines
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Finally got delivered today!

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Page 3 of 10

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