As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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Unable to fulfil order
Between the time of ordering/ paying for an order and dispatch, I was advised that wine advertised was not available. Sales consultant said that there sometimes was a disconnect between sales dept and warehouse. This has to be remedied. I was offered a 2016 Kirrihill C/S from the catalogue which I accepted and which arrived by another delivery company 'Fastway" and not by Australia Post as offered. This caused problems at my end. By the way the 2016 Kirrihill C/S is excellent. Generally, product is good/excellent but inhouse backend is unprofessional and needs reviewing.
When you order a carton listed on the web site, you expect to receive the wines that are listed. I was very disappointed to receive my order only to find that 2 of the listed winds (4 bottles) had been replaced with wines that I had had before. Nothing wrong with these wines but they were not what I had ordered. I contacted Just Wines and spoke to a consultant who started with an apology but then went into Sales mode. While he at first offered me a voucher for credit off my next order he than started to try and sell me "Membership" or a deal w...here I would be paying an upfront amount for discount wines. I told him I would think about it and he said he would ring me back...still waiting for that call and surprise no credit on my account...not even a email to apologize. I am disappointed and to be honest it would have to be a really great offer for me to buy through this company again
Yallingup Reserve 2016 Cabernet Sauvignon
Was certainly not up to standard for a wine of RRP $28, very plain tasting nearly as if watered down
King Parrot Cabernet Merlot 2016 Vintage
The wine is lacking in depth, but is more than acceptable as a good quaffing wine for a BBQ or with a roast beef or lamb on these cold nights in July.
Slow to ship. Need to chase them.
Ordered my wine more than a week ago and heard nothing since. Emailed and all I received was a boilerplate response i.e. "we will get back to you in 24/48 hours...." . So I called 1300xxx during business hours and all I got was an answering machine asking me to leave a message. Went to the 'Live Chat' channel and finally someone told me that the order is still unshipped and he will get the dispatch to send as a priority. Will wait and see what happens next as I'll believe it when I see some notification or tracking details in my Inbox. Need to lift their game as my order is >$200 and leaving customers 'hanging' and having to chase current status is simply not good enough.
Reasonable budget shiraz
A young shiraz with the need for additional oak exposure. Easy drinking and acceptable flavour for a young wine. 3 out of 5.
Connoisseur Collection Premium Red Mixed
I have been disappointed by the quality of the wines. I have opened 3 bottles hoping the next one will be better than the others but I found them all disappointing. In particular the Cabernet Sauvignon which is normally my favourite red, I found to be harsh and acidic. I would be happy to return the remainder.
I thought this wine had started to turn. if it was still good, I would rate it poor, I poured 11 bottles down the sink. Nothing like a chenin B that my wife drinks from another wa winery. but hey it was a gamble at below 5 bucks a bottle.
It was a stronger taste than what I am used to for a Shiraz but still quite good especially considering the price
Cant help you as I don't drink white wine, I gave it to my daughter so cannot comment. Thanks, Regards Max.
Aged Semillon under cork
Aged Semillon under cork, 12 years old will always have bottle variation, the darker colored ones (green tea) I use for cooking ,great for acidity and complexity in soups and stews etc., the lighter colored examples are drinking very well, particularly with flavorsome foods, garlic prawns, sag gost, middle eastern stews etc. but only for those who appreciate aged Semillons and affordable wines.
yours in wine
Not so good
Felt a bit pressured to buy this wine. Wouldn't take no thank you for an answer. I was offered a reward free delivery but don't think I got that. I did receive a call back to ask if I was happy. When I said no the the caller was very short with me and hung up.
The quality and value of the wine, as promoted, did not hit the mark.
There were no issues with the delivery - good job.
This is an average Shiraz. It is sourced from SEA so has that flavour expedition. It demonstrates typical variety tastes.
Great value and a few good wines in there however some poor quality wines too, left me a little disappointed
Questions & Answers
I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.
My ebay order number is: 22-06142-63830
Thank you for your time,
On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
Thank you for taking the time to contact Just Wines.
I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.
Please enjoy your day ahead.
Team Just Wines
We would love to know.... Where Is Our Wine?
Thank you for taking the time to contact Just Wines.
First of all John, please accept my most sincere apologies for the delayed response on this request.
I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.
The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.
Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.
I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.
If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.
Team Just Wines
Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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