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As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
Just Wines
- 2 reviews
Mixed Bag
There are not many people who would enjoy sweet wines as well as dry. My two cases had Moscato as well as dry wines. Whilst the dry ones were good the sweet ones will have to be used for cooking.
The reviewer stated that an incentive was offered for this review
- 2 reviews
nicely balanced wine
While, a good example of the type, it did lack a little in body and flavour. However, still good value for the price.
Hi Larry,
Thank you for sharing your review and feedback....
Read more We are terribly sorry to hear that you did not thoroughly enjoy the recent wines from your order with Just Wines. We offer a 100% money back guarantee to ensure that none of our customers ever have to live with wine which they are not completely happy with. May we request you to share your order number and we will have one of our friendly customer service representatives contact you to address this appropriately. Please have a nice rest of the week ahead and we look forward to your response. Kindest Regards, Team Just Wines
- 4 reviews
An ok chardonney
Doesn’t have much body to it and a little on the sweet side. Ok for quaffing wine. I would be unlikely to purchase again.
Hi Roslyn,
Thank you for sharing your review and feedback....
Read more We are sorry to hear that you did not thoroughly enjoy the recent wines from your order with Just Wines. We offer a 100% money back guarantee to ensure that none of our customers ever have to live with wine which they are not completely happy with. May we request you to share your order number and we will have one of our friendly customer service representatives contact you to address this appropriately. Please have a nice week ahead and we look forward to your response. Best Regards, Team Just Wines
Hi my order no is 100840810. Thank you
Roslyn
Thank you Roslyn.
We have passed this info to our Customer Services team manager and s/he should be in contact with you within the next 1-2 business days....
Read more Please do let us know if the above doesn't happen by COB on Monday. Best Regards, Team Just Wines
Good price delivered to the door
A nice budget Grigio. Quaffing wine. I love the fact that they are delivered to the door and I always have one to take to friends
HI Cameo,
Thank you for your review and feedback....
Read more We are glad to hear that you are enjoying the wines from your recent order. Please note that Just Wines has a 100% money back guarantee to ensure that none of our customers ever have to live with wines that they did not enjoy thoroughly. We hope to see you on Just Wines soon and hope that you have a fruitful week ahead of yourself. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Kindest Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
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- 2 reviews
Reasonable quaffing wine at its price
Happy to have it as a wine part of a mixed case but unlikely to buy it as a case. Pleasant, but taste is slightly tarty.
Hi,
Thank you for sharing the review and feedback....
Read more We are glad that you have enjoyed most of the wines from your recent order and apologize for the one wine not being to your liking. May we request you to share your order number, as we do have a 100% money back guarantee, with the help of which we would be able to address your concern. We look forward to hearing from you soon and hope that you have a lovely rest of the week ahead. Best Regards, Team Just Wines
Disappointing wine
Vulture non-vintage cabernet sauvignon certainly did not live up to the description on the bottle. The wine left a harsh after taste so I let it breath overnight in hope of it improving which it did a little but to no significant degree. There are certainly better wines to chose from Just Wines extensive range.
Hi Stephen,
Thank you for your review and feedback....
Read more The Vulture Cabernet Sauvignon is amongst our top selling Cab Sauvs and is a personal favorite too, however, we are terribly sorry that it did not live up to your expectations. Please note that Just Wines offers a 100% money back guarantee, if in a rare case you are not completely happy with your purchase, we would be more than happy to arrange for a return of any unopened bottles for a refund or replacement. If you could either share your order number or can call us at 1300 250 296, we will ensure to address this issue appropriately. Please stay well and safe and have a lovely year ahead of yourself. Best Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
Disappointed
A friend served this very vintage… delicious. Our purchase may have been poorly cellared because our bottles have lost body and character. Disappointing.
Hi Rob,
Thank you for sharing your feedback, we appreciate it....
Read more We are terribly sorry that you have not enjoyed the wines from your recent order and would be very happy to arrange a return of the unopened bottles for a refund or replacement. May we request you to share your order number, so we can get in touch with you and get the wines returned. Alternatively, please feel free to call our toll free number 1300 250 296 and one of our friendly customer service team members will be more than happy to help you. We look forward to your response to get this addressed asap and hope that you have a wonderful year ahead. Best Regards, Team Just Wines
Thank you for the offer. We have tried 3 bottles hoping the first two were an anomaly. Sadly they all seem average.
Happy to replace them with a decent equivalent.
Please advise replacement options and process for return. ...
Hi Rob,
Thank you for your reply....
Read more One of our customer service supervisors will be in touch with you within the next 24-48 hours and will address the issue to your satisfaction. Please do let us know if this does not happen by COB Thursday. Please have a nice day ahead. Best Regards, Team Just Wines
- 2 reviews
- 3 likes
Hmmm, is nice….
Not as smooth as the King Parrot, Margaret River, Western Australia! But, seems Margaret River is Out Of Stock, I will persevere with the other King Parrot, South Australia! Thankyou
Hi John,
Thank you for your review and feedback....
Read more We are happy to hear that you are enjoying the King Parrot wines, which are exclusively available with Just Wines. We are currently out of stock of the King Parrot from Margaret River but are expecting them to restock soon. We will ensure to reach out to you as soon as we have them back in stock. Please stay well and safe and have a wonderful year ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines
Average wine
This was a free bottle being a VIP member. Both my wife and I tasted the wine and did not like it.
Hi Ross,
Thank you for your feedback and review....
Read more We are sorry if you did not enjoy the VIP bottle that you received with your recent order. May we request you to share the name of the wine, so we can share it with the concerned team which should help us avoid such feedback in future. We hope to see you on Just Wines soon and hope that you have a lovely year ahead of yourself. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Kindest Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
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- 2 reviews
Mini bottle for gifts
Perfect size for gifting for teachers and therapy assistant gifts just wish you had more range in the mini bottles
Hi Lcall,
Thank you for your review and feedback....
Read more We are delighted to hear that you have found the perfect wines for gifting purposes and we hope that the recipients are enjoying these wines. We do have an extensive range of wines in 187 ml bottles (piccolos) and 200 ml cans, may we request you to contact our friendly customer service team on 1300 250 296 when you'd like to place your next order. Alternatively, when searching for wines online, please filter the wines based on the number of bottles, the filter being 24 and that should show you our range of 187 ml and 200 ml wines. We hope to see you on Just Wines soon and hope that you have a wonderful year ahead of yourself. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Best Regards, Team Just WinesThe reviewer stated that an incentive was offered for this review
- 3 reviews
a reasonable good mix
however somewhat disappointing to find that some were only 500 mils capacity instead of 750 as these were gifts for my PROBUS club I had to replace them with additional bottles from another source
Hi Ray,
Thank you for taking the time to share your review and feedback....
Read more A small percentage of our wines come in multiple bottle sizes like 500 ml, 200 ml, 187 ml etc. to ensure that our customers are aware of what they are purchasing, we have ensured to include the bottle size in the name of the wine (as it is listed on our website). Please also note that we have a 100% money back guarantee, with which we are happy to address any issues with the wine quality or quantity. If in a rare instance you get into a similar situation in future, please do reach out to our friendly customer services team and they'd be very happy to address the issues appropriately. We hope to help you again in the near future and hope that you have a lovely week and a wonderful festive season ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines
Great wine, very cheap, but incompetent company.
The wine itself is excellent, but yet again I ordered 2 dozen and only received 1 dozen. This occurs regularly. Is it really that hard to get it right?
Hi Kevin,
Thank you for your review and feedback, it is really appreciated....
Read more We apologize for any inconvenience you might have faced due to this issue with your order. At Just Wines we always endeavor to deliver all cases from the same order together, as we always dispatch them at the same time. However, at time due to issues like cases being separated in transit, damage or misdirected, cases from the same order might be delivered at different times. Kevin, the tracking information of your order indicates that the second case is due to be delivered within the next 24-48 hours. We do hope that you enjoy your wines and hope that you have a lovely week and a wonderful festive season ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesThe reviewer stated that an incentive was offered for this review
Find out how Just Wines compares to other Wine & Liquor Shops
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- 13 reviews
- 15 likes
Wine OK..follow up sales people annoying!
Have received enough calls to now block their number. I told them numerous times I will place an order when I want an order. Persistent sales calls have tainted the experience to not want to order any more wine from them.
Hi Tim,
Thank you for sharing your feedback and review, we appreciate it....
Read more at the very onset Tim, please accept our most sincere apologies for this unfortunate experience. We have shared your review and feedback with our Sales Team Manager and he is looking into the reasons that might have lead to this situation. Unfortunately, with your name which is the only information available here, we could not find any account in our systems. Hence, may we request you to share your details with us so we can ensure that you never receive a call from us in future. Once again we regret the inconvenience you might have faced due to this issue. We hope that you have your loved ones stay well and safe and hope that you have a great festive season ahead. Kindest Regards, Team Just Wines
- 5 reviews
- 3 likes
Ok but not great
Expected more from this wine, was disappointed as no great death of flavour. As I said not bad but would no buy again.
Hi Don,
Thank you for sharing your review and feedback, we appreciate it....
Read more We are extremely sorry for the wines from your recent order not being to your liking. Just Wines offers a 100% money back guarantee (including freight), which details, that you can try a bottle or 2 from your order and if you do not like it completely, you just have to let us know, we will arrange a pick up of all the remaining bottles from your doorstep and will be more than happy to process a full refund or replacement. We are truly sorry for the wines not being to your liking and we look forward to your response to have this addressed asap. Please have a great weekend and a wonderful festive season ahead. Best Regards, Team Just Wines
Poor service
Was looking for a particular vintage and justwines were showing availability.
Like many online retailers they noted that vintage may vary so I chatted online with an agent (I did not use my name/email as I don’t want to be contacted after the interaction).
The agent confirmed availability of the vintage with the warehouse so I placed the order (within a minute of chatting to the agent). I also noted in the order that I was seeking that vintage specifically.
From date of order nothing happened for a week so I contacted them and they said the...
Hi Peter,
Thank you for taking the time to share your review and feedback, we appreciate it....
Read more First of all Peter, we are truly sorry for the inconvenience you might have faced due to this issue with your recent order. We had both the 2019 and 2020 vintage of this wine in our warehouse when you placed the order, however, the last case of 2019 was dispatched to the customer who placed the order for the same wine just before you. As soon as our warehouse realized that we've run out of the 2019, we updated the vintage to the 2020 on our website. Please click on the link below to check the status:: https://justwines.com.au/pipers-brook-vineyard-chardonnay-pipers-river As soon as we realized this issue and noticed that you were only specifically after the 2019 vintage, we tried reaching out to you but were not successful but we refunded the order in full as soon as you informed that you will only like the 2019 vintage. Our customer service team member was not able to find any chats with your name or email address as you didn't provide either of these details when you chatted with us before placing the order, using which we usually identify customers in our system. Once again we are extremely sorry for the inconvenience you might have faced due to this issue and we hope that you give us another chance to reset your impression of our services. Please stay well and safe and do let us know if we can be of any further assistance. Best Regards, Team Just WinesQuestions & Answers
Hi,
I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.
My ebay order number is: 22-06142-63830
Thank you for your time,
Damien
On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
Hi Irene,
Thank you for taking the time to contact Just Wines....
Read more I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review. Please enjoy your day ahead. Cheers! Team Just WinesWe would love to know.... Where Is Our Wine?
Hi John,
Thank you for taking the time to contact Just Wines....
Read more First of all John, please accept my most sincere apologies for the delayed response on this request. I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery. The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday. Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue. I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just Wines
Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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Hi Martyn,
Thank you for sharing your review and feedback....
Read more Martyn, please accept our sincere apologies for the wines from your recent order not living upto your expectations. We have located your order in our system and one of our friendly customer service supervisors should be in touch with you within the next 24-48 hours and will ensure to address this to your satisfaction. Thank you again for sharing your review, we hope that you have a lovely rest of the week ahead. Please do let us know if this issue is not addressed by COB on Thursday. Best Regards, Team Just Wines