As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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They are like talking to a brick wall
I am a red wine only drinker, VIP customer but I still get white wine as my complementary bottle. I have phoned, talked to them on computer with no success, still I get white. The computer is blamed but a computer is only as smart as the operator, so I will not comment on him or her. I have started to buy from other suppliers, Please refund remaining VIP membership Dave.
Early in November I purchased two cartons of wine, one to be delivered as soon as possible and the other to be delivered after 14 December 2019. First carton arrived on time, the second about one week later contrary to my instructions forcing me to make alternative arrangements to have the wine secured, otherwise it would have been left in the sun on my driveway until I arrived home open 15 December 2019. I was not satisfied.
Please change your courier company
Like tour wines but I cant handle fastway couriers.
There is no option for a ATL ( authority to leave) So they leave a card and then you have to use the clunky website or stay on hold for an hour just to give them authority.
This adds a week to the delivery time frame.
Once I caught them just leaving a card and not even knocking- I was standing by the door!
Review of Arundel Farm Estate Shiraz 2016 Sunbury
Not as good as I had expected. The taste left me wanting more. It might suit a lot of others tastes but i expect more full bodied wine. 5 /10
Just quite didn't hit my taste buds. Maybe if left for a few years it might come good in my estimation but I don't think its ready to drink at this time
Slow delivery and not great tasting
Was advised 2-3 days took over a week.
Wine wasnt great tasting and was overpriced to bottle shop. Will stick to bottle shop from now on.
Could have tried the return process but too time poor to coordinate my end.
discounted wine to groupon
just wines are selling wine through groupon, instead of offering their loyal clients the commission they are paying groupon discounting the price for their clients. Not a good look!. shows a lack of commitment to their clients
Wine was lovely - service stinks
I used a Groupon Voucher to order a box of mixed reds - I wanted to see what their wines were like and if it would be worth purchasing from them (full price) without busting the bank to start with......in case the wines were no good.
Wines were LOVELY. Can not fault them at all.
HOWEVER! I was SHOCKED to see that about 3 weeks later a direct debit of $50 for their Wine Reserve Membership was taken from my bank account -WITHOUT ANY AUTHORISATION FROM ME!
In fact, this membership came up when I ordered the first box - I dropped it to a zero as I...
Difficult to find great value
I have bought wines from Just Wines and Winemarket. Both are fast and have great customer service, but the delivery charge of almost 13 dollars does put me off, no charge with Winemarket. I have been having a harder and harder time finding great value at Just Wines lately.
Great value good wines delivered to my door
Polite customer service people, very helpful. Only thing is may be stop the push for on selling felt a bit pressured to buy more. The VIP membership has been great has almost paid for itself already. Great monthly deals and discounts
December 29th 2019 Update: Still waiting for sparkling and rose in your VIP offers - - disappointing
I have been a VIP for approx 8 months - I have requested on 4 occasions by email to have sparkling wine and Rose on the VIP offers nothing has been done. Also Some Pino Gris or Pino Gresio on VIP offers would be good
My order took longer than expected.... Over a week! I did ring to ask how much longer it would take to arrive as I'd ordered it for a party. It didn't arrive in time.The girl who I spoke to was going to follow it up and call me back but she never did.
Whites in mixed dozen hit & miss
Phone salesman’s pitch was effective at getting my business, with discounts, additional bottle, & free prompt delivery however this was the second time I’ve found the whites very hit & miss. Disappointed
Shopping for Wine made easy
Tasting the mixed varieties turns out to be an interesting experience, an opportunity to try wines you might not have otherwise considered and at prices that are very reasonable and delivered to your door.
Online shopping errors.
Online shopping prices dont the reflect flyer I was emailed.
When i questioned the consultant, it was suggested I miss read the flyer.
Then a very condescending offer to waive the shipping costs to keep me happy?
Really....if I am wrong, no offer. If the online system is wrong, an apology would be good.
I have bought quite a few cases and am very dissatisfied with the way I was treated.
It's Just Wine
I have not really been impressed with some of the white wines, although others are OK. After some backwards and forwards emails to rectify the matter, I was offered $30 off my next order. However I would have preferred just to get a refund, as I don't know if I really want to order again.
I have ordered a few times now and am happy with the delivery times and especially if I am offered free delivery. Only down side is that the bundles seem to sell out too quickly
I have enjoyed most of the wines but 2 of them were off. Contacted them, they were happy to provide credit points. But cannot find how to redeem..please get back to me.
Hi. Prompt delivery so started well. Tried one of the Cab Sav wine Varieties included and it was good.
Tried the Perridom 2015 Shiraz and not good- tastes like vinegar.
All wine is drinkable . Maybe this one will improve if we store it for a while. It is only a 2017 Shiraz. Not as good as the 2016 of the same wine we had recently when dining out.
Hi i purchased a great selection of reds (ebay ) you sent me a $25 of next order when to reorder same but discount did not work. love your wine not working just looking for good wine and good dwal
Mixed quality wines
Ordered mixed dozen reds. Some really good others not so good so I would say quality of wines vary. The good ones are great value. Prompt delivery and Ordering easy
Delivery of order
On the whole I have always found Just Wines service wonderful, I am a VIP customer. Unfortunately this time round I have ordered some wine 2 weeks ago, last week I was contacted to advise that Just Wines were still trying to find a supplier for my wine and would contact me the following week, I did not receive a call, so I phoned last Friday to see if a supplier had been found, I was advised that my request would be sent to the warehouse for response. I am still waiting on a response, very disappointing!!! I find it disappointing that you w...ould offer wines on your site that you don't have in stock for supply to customers. This has happened on another occasion as well and I ended up choosing another wine. On a positive note though, all wines that I have ordered are quality wines.
Very nice wine
I was surprised how good the wine was. Very happy that Australian wines are behind promoted.
Wine is nice with white and red meat. I would highly recommend this wine. Nice Nice
White Wine SSB
Yallingup Reserve SSB 2017, A reasonable drop, not too good, not too bad for the price. I am not a great connoisseur of wines, usually purchase SB or SSB just to enjoy a cheap drop before dinner. This wine and most others I have purchased from you tend to satisfy my taste. I have an objection to paying postage/delivery as an extra. If the postage was included in the price I probably would not know.
I was slow take up just wines, I have come to love the variety and email specials. Product pricing is competitive and their customer service support is excellent. Product delivery price again competitive and ability (even thought I don’t use it) to monitor you delivery is excellent. I have never need to return a product even though it is part of the guarantee.
June 16th 2019 Update: Customer call centre
Spoke to the call centre twice about a problem with the checkout system. The person was helpful enough and looked into the problem, he ask if I would like a credit on my account. I was happy with this but both times I asked for email to confirm. I’m still waiting for confirmation email, little disappointed.
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