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As of February 2019, Just Wines is offering each reviewer that places a review 20% off their next order. This is open to reviewers that post either a positive or negative review. It is also possible that the reviewers below may have received this incentive.
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- 2 reviews
Don’t believe what they tell you.
Ordered 12 bottles of Peverall Shiraz. Found it to be almost undrinkable. Wrote a review and received an email to say they would replace them. Just had a phone call saying they now refuse to. Don’t believe them!!
I have recently been contacted by Mack from Just Wines who has completely sorted out my issue. He has organised a full refund, pick up the wine and a discount for the next order. Thanks Mack. All good.
Thank you Gary for the update.
We are glad to hear that your issue has been addressed and resolved as per your expectations....
Read more Please enjoy your weekend ahead and please do let us know if we can be of any further assistance. Thank you!terrible service
please stop sending emails as i will not be buying from you again.emailed you over a problem with my order but no responce.
Hi Ian,
Thank you for taking the time to share your review and feedback. we appreciate it....
Read more At the very onset Ian, please accept my most sincere apologies for any inconvenience you might have faced due to the issue with your recent order. We checked with our customer services manager and he has shared details indicating that all emails received by our team have been responded to, including the ones that we received during the holidays. Unfortunately, with the only information available here, which is your first name, we are unable to find any specific order or email, hence, request you to share your recent order number, so we can investigate the reasons leading to the situation highlighted by you. Once again we're truly sorry for any inconvenience you might have faced and we look forward to your response to get this addressed asap. Best Regards, Team Just Winesamazing what a bad review will do to get a response! order no.#100769078
Hi Ian,
Thank you for your response....
Read more We appreciate you sharing the order number with us, please allow us to investigate the reasons leading to this issue. One of our customer service managers will be in touch with you within the next 1-2 business days to address this issue to your satisfaction. Please stay well and safe and please do let us know if you have not heard from our customer services team by COB on Wed. Best Regards, Team Just WinesIf I could give zero stars I would..still wAiting for wine after 3 weeks
Ordered wine on 31 August still not received..completely failed. I want a refund. Wine has been in transit for weeks..and stored in hot bad conditions
Hi Sally-Anne,
Thank you for taking the time to share your feedback and review, we appreciate it....
Read more Sally, we sincerely apologize for the delay and the resultant inconvenience, as this is not the experience we would like any of our customers to have. Our customer service team confirmed that they reached out to you earlier today and has addressed this issue to your satisfaction. Please let us know if this is not the case. We do hope that you enjoy your wines and hope that you have your loved ones stay well and safe. Kindest Regards, Team Just Wines- Verified
Do Not Use Just Wines
Do not use Just Wines. Terrible service. I ordered this wine over 6 weeks ago - it still has not arrived!
Hi Matt,
Thank you for taking the time to share your review....
Read more We are extremely sorry for any inconvenience you might have faced during your experience with Just Wines. Unfortunately, inspite of our best efforts we were not able to locate any order or account in the name mentioned on the review. Hence, request you to please share any of your recent order number/s and/or the name in which an order was placed with us. As soon as we are able to identify you in our systems, we will reach out to you to address your concerns appropriately. Please stay well and safe and we look forward to your response. Best Regards, Team Just WinesOrder number is 100590025 . It was attached to my 1 star review
Hi Matt,
Thank you for sharing the order details....
Read more We have forwarded these to our customer services team and one of our supervisors from the CS team will be in contact with you within the next 24 hours. Please let us know if you do not receive this call or do not get a resolution to this issue to your satisfaction. Best Regards, Team Just WinesFind out how Just Wines compares to other Wine & Liquor Shops
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Bitter wine
Opened my first bottle one word Terrible! Very bitter not what I was expecting. Sorry guys but must return this one .
Hi Lyn,
Thank you for sharing your review....
Read more We are extremely sorry if the wines from your recent order did not live upto your expectations. At Just Wines, we take pride in our 100% money back guarantee, which offers a full refund/replacement (including the shipping charges), if in case our customers do not enjoy any of the wines brought from us. Please share your order number so we can have one of our friendly customer service folks call and address this for you. Alternatively, please call us at 1300 250 296 and we'd be delighted to get this addressed for you. Once again we are terribly sorry for the wines not being to your liking. We hope you have a lovely day ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please note that we have a 100% money-back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.- 2 reviews
Some good wines
I have enjoyed the majority of these wines; although there was one that was below expectations..I have asked the company to exchange these for me with an alternative as I purchased 6 cartons in total...I am still waiting for a phone call back. I’m disappointed that this part isn’t easier as claimed when I made my purchases.
Hi Tanya,
Thank you for sharing your review and feedback....
Read more We are terribly sorry for the wines that you have not enjoyed from your recent order. We also apologize for the delay in the replacement of your wines. May we ask you to share your order number here, so we can get this addressed asap and to you satisfaction. Please accept our sincere apologies for any inconvenience you might have faced due to this issue. We look forward to hearing from you soon so we can get this sorted asap Best Regards, Team Just WinesPoor Pinot Noir!
This is possibly the worst Pinot Noir I’ve ever tried. Very weak and vinegary. Such a disappointment and I had to return the entire case.
Hi Rob,
Thank you for taking the time to share your review....
Read more We are sorry to hear that the Pinot Noir Wines from your recent order were not up to your liking, we're glad that you returned these wines using our 100% money back guarantee. Like with most consumables, something that I enjoy might not be enjoyed by my friend and vise versa. Please do reach out to our friendly customer service team on 1300 250 296 and we assure you that they'd recommend a Pinot Noir based on your likes and dislikes, something that you'd definitely enjoy. We do hope to see you on Just Wines soon and hope that you have a fab 2021 ahead of yourself. If there is anything we can do to make your next review a 5*, please feel free to call us at 1300 250 296 or write to us. Best Regards! Team Just Wines PS: Please note that we have a 100% money-back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.The reviewer stated that an incentive was offered for this review
moscato
Sorry but while the service was fast, the courier didn't drop it off at the front door. He left it at the bottom of the stairway.
To add to that the first bottle I picked up was a pink Moscato, which I expressly rejected at the time of ordering. then I found another one. What do I do with wine I dont like and didnt order
Hi John,
Thank you for taking the time to share your valuable feedback and review....
Read more We apologize for the error with your recent order. We have a 100% money back guarantee to ensure that we cover any such issues (even if they happen rarely), through which we are happy to have the wines returned at no cost to you and can process a full refund or replacement. Request you to either share your order number here or please call 1300 250 296 and we will be delighted to get this all addressed for you. Once again we are extremely sorry for any inconvenience you might have faced due to this issue and we look forward to your response to get this addressed asap. Cheers! Team Just WinesDiscovery Margaret River Red Mixed - 12 Bottles
Very drinkable - we have enjoyed these
Have since purchased more, a good product at a good price. At a good price and good value for money.
Will get more very soon.
Thank you for your review, Ian.
We are elated to hear that you have enjoyed the wines from your recent order. Just Wines' exclusive mixed boxes are made up of hand picked wines by our wine advisors, ...
Read morefrom our extensive range of 6000+ wines to offer a unbeatable value for money box of wines.The reviewer stated that an incentive was offered for this review
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Great value
Good Variety of wines. Some better than others. Great value. Delivered quickly with no problems. Loved the Shiraz. Would buy more.
Thank you for your review and feedback.
We are glad to hear that you have enjoyed wines ordered through Just Wines. We apologize in advance if there was any issue due to which you have rated our cust...
Read moreomer service and product quality as 3, please do let us know and we'd want it to be addressed appropriately.The reviewer stated that an incentive was offered for this review
- 2 reviews
Still no refund from this company despite promises
I left a one star review more than 4 weeks ago because my promised refund never materialised. A service rep responded to my first poor review to assure me that this would be followed up and my $75 refund would be processed. Five weeks later I have heard nothing further and have not received a response to my most recent query. I returned the box of wine to Just Wines in good faith as requested by a rep who assured me that if I purchased another superior box of wine, I would be refunded for the inferior wine. I did just this so ended up buying 2 boxes of wine. The refund has not happened and the service from Just Wines has been non existent. I would not recommend them to anyone.
Hi Lisa,
Thank you for taking the time to share your review and feedback....
Read more Lisa, please accept our heartfelt apologies for any inconvenience you might have faced due to this delay in the delivery of your order. Unfortunately, with your first name, we have not been able to locate your order in our systems. We request you to share your order number with us and we will ensure to have your issue addressed immediately. Once again we truly are so sorry for the inconvenience you might have faced and we look forward to your response. Best Regards, Team Just Wines PS: Please remember that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.Here is proof of the order below with the Order Number
...
Read moreThank you for your order (#1200-083088-062998), placed on 24 June 2020. Your Groupon for the deal Just Wines: Red Mixed: Discovery Margaret River Wines is already in your pocket. Just tap the Mobile App to redeem on the go, or print it from My Groupons anytime. To use your Groupon, please follow the instructions located in the fine print of your Voucher. Order summary: View Order Status Description Quantity Price Red Mixed: Discovery Margaret River Wines 1 $65.00 Subtotal: $65.00 Shipping & Handling: $9.95 Total: $74.95 © Groupon.com.au is a service of: Groupon Australia Pty Ltd. - Level 17, 9 Hunter Street, Sydney, NSW 2000 ACN 147 834 151 | T&Cs | ContactGreat wine. Very happy
Wine has been a bit slow coming. I do realise with the pandemic it has been hard.Everyone has been under a lot of pressure. I would like some advice on other wines please.
Thank you for the kind review.
We are glad that you enjoyed the wines from your recent order from Just Wines and truly appreciate your understanding regarding the slightly delayed delivery. Due to th...
Read moree ongoing pandemic, our both our couriers are taking a little longer than usual to deliver, as they have had to make multiple changes to how deliveries are made.The reviewer stated that an incentive was offered for this review
Find out how Just Wines compares to other Wine & Liquor Shops
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Worst wines ever
Really bad wines,been trying to get a refund but no one helped me,I don’t raccomend at all these wines,they taste spirit,bad quality and service
I wish I never never bought them
Hi Carmen,
Thank you for your review and feedback....
Read more Please accept our heartfelt apologies for any inconvenience you might have faced due to the wines from your recent order not being to your liking. At Just Wines, we have a 100% money back guarantee (including shipping charges), if you are not happy with your wines, please call us at 1300 250 296 and we will be very happy to address this for you. With your first name which is available here, we were not able to find the exact order, hence, if you could share your order number, we will have one of our customer service reps call you to address this. Please have a lovely weekend ahead and we look forward to your response. Best Regards, Team Just WinesOrder number is 100455568
Been contacted fews times but no one has done anything
Hi Carmen,
Thank you for the update....
Read more We have passed this information to our Customer Services Team Lead and he will be in contact with you in the next 24-48 hours. We apologize once again for the poor experience and hope that you have a nice week ahead. Best Regards, Team Just Wines- 3 reviews
Enjoyable wine
Medium Sav. Blanc which goes down well for an afternoon drink. It is easy drinking with or without food. More enjoyable if really cold so always have one in the fridge.
Hi Topsy,
Thank you or your kind 4* review....
Read more We are happy to hear that you have enjoyed the wines from your recent order with Just Wines. Please let us know when your stock of this wine is low and we will have one of our friendly customer service team member reach out to you to top this up for you. Thank you once again for the lovely review, we hope you have a great week ahead of yourself. If there is anything we can do to make your next review a 5*, please feel free to write to us or call us at 1300 250 296. Kindest Regards, Team Just Wines PS: Please note that we have a 100% money back guarantee (including shipping charges), in a rare case if you are not happy with any of the wines you have purchased from us, please contact our customer services at 1300 250 296, and they will be happy to address the issue.The reviewer stated that an incentive was offered for this review
Where is it?
I am still waiting for delivery despite lodging authority three times to the carrier to leave at front door if no one home. It is very frustrating. Never had this issue before. It’s been 3 weeks now.
Hi Steve
Thank you for taking the time to share your review and feedback....
Read more We are terribly sorry for the issues you have had with your orders. We tried to locate you in our systems, using your given name here, but were not able to find the exact account. Could you please share your order numbers, so we can look into the reasons leading to this and rectify them at the earliest. Once again we appreciate your feedback please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesGood morning, The order number is 100421501 dated 2/6/20. Any help would be appreciated.
Hi Steve,
Thank you for sharing the order number. As per the update provided by the courier, they tried to deliver your cases on on 10/6/2020 and as no one was there to collect the wines they left a calling card. ...
Read more We will get them reshipped to you with your ATL instructions. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesThe reviewer stated that an incentive was offered for this review
Questions & Answers
Hi,
I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.
My ebay order number is: 22-06142-63830
Thank you for your time,
Damien
On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis
Hi Irene,
Thank you for taking the time to contact Just Wines....
Read more I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review. Please enjoy your day ahead. Cheers! Team Just WinesWe would love to know.... Where Is Our Wine?
Hi John,
Thank you for taking the time to contact Just Wines....
Read more First of all John, please accept my most sincere apologies for the delayed response on this request. I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery. The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday. Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue. I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead. If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us. Happy Wineing! Team Just WinesThanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?
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Details
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Hi Gary,
Thank you for taking the time to share your review and feedback....
Read more At the very onset Gary, please accept our most sincere apologies for any inconvenience you might have faced due to this issue with your recent order. We have located your order and once of our Customer service supervisors will be in touch with you within the next 24-48 hours to address this issue to your satisfaction. Please have a nice week ahead and please do let me know if you do not hear from us by COB on Wednesday. Kindest Regards, Team Just Wines