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Just Wines

Just Wines (page 2 of 2)

4.1 from 2,295 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (33)
  • Return Claim MadeYes (43) · No
  • Customer Service
    1.9 (33)
  • Shipping
    1.8 (22)
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Margie
MargieWide Bay-Burnett, QLD

White wines

published

I had 4 wines that were from 2008 and 4 wines that were from 2011 that were all off. This is way too old for white wines. I only drink white wines that no more than a couple of years old

Product Quality
1/5
Customer Service
3/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Wrong Order

published

I have purchased through Just Wines previously and enjoyed the service and the wine until now. I placed an order of 12 mixed reds through Groupon (1200-079843-182519) on 29/01. 12 mixed white wines turned up. [name removed] sent me a return label. I returned the wine to the post office and emailed her a copy of the receipt on 12/02. Have sent over 6 emails and made numerous phone calls and still have no wine. Just not good enough.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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wrong order sent

published

still awaiting reply from previous comments as you are reluctant to compensate me for your mistake.Still unable to get into my account for reasons known only to your organization too much trouble

Incentivised Review No
Return Claim MadeYes
Just Wines
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nil
nil

invoice no 100268270 dated 3/1/20 according to thr Just Wines box. How come you cannot find this ? is it because you dont want to or is it incompetence ?

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PaulineV
PaulineVSydney, NSW
  • 2 reviews
  • 1 like

After one lost delivery, I’m still waiting for a replacement

published

My first order according to Just Wines ‘appears to have been lost”. After many emails, it was to be replaced but this wine has still not arrived, after 10 days. Hopefully they are not using the same couriers. Although a Just Wines has had my money for nearly three weeks, I do not have any wines so I am unable to review the wine.

Product Quality
1/5
Customer Service
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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PaulineV
PaulineV
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SueK
SueKTuggeranong 2620, ACT
  • Verified

Refreshing drop to open with guests over the festive season.

published

This wine is lovely and refreshing. Good to know I can open a wine for guests which isn’t found in the local shops. Delivery is fast and ready for me a few days after ordering online.

Product Quality
4/5
Customer Service
5/5
Return Claim MadeYes
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Andre
AndreGippsland, VIC

not very happy!

published

I bought a dozen bottles of Le repair de Bacchus 2008 pinot noir
I opened the first bottle today (its a cork) the top inside of the bottle had black sediments and the wine tasted like an old Port! it is disappointing as we were looking forward to enjoy a few bottles over Christmas, I am returning the bottles and advised Customer service
Not Happy with Just wine quality control of the wines they selling
Andre

Product Quality
1/5
Customer Service
3/5
Return Claim MadeYes
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Andre
Andre
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Steven Beach
Steven BeachGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 4 likes

worst experience possible

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Very, very disappointed

published

I had a call from a representative offering a "great" deal. We talked some time on what my preferred varieties were. When the order arrived, none of my choices were included. I only tried one bottle and it was a white 2014! and awful. So I rang and I was only offered a credit, i.e. Spend more to get the credit. I won't be using them again.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
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Dorothy S.
Dorothy S.

The account may be in my friends name who I buy for. The purchase was made on 7 November and cost was $119.40 against a credit card in my name. Please check your records. will phone later.

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Richard
RichardSouth East Queensland, QLD

Reliable Services

published

l have been using Just Wines for few years now and find them to be very reliable and provides ongoing communicate on your delivery which most other online retailers lack.

Product Quality
4/5
Customer Service
4/5
Return Claim MadeYes
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Le Repaire Bachcus wines

published

We have found all the Le Repaire Bachcus wines excellent wine and value for money: only problem being when trying to ordering more of it it had sold out of stock sale

Product Quality
5/5
Customer Service
4/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Shr
ShrSydney Surrounds, NSW

Very good customer service

published

We have had wines from Just Wines for a long time, was disappointed with the last case which we haven't had before. BUT the customer service, Alan , was extremely helpful and refunded us the money. So we are buying again...

Product Quality
3/5
Customer Service
5/5
Return Claim MadeYes
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Alec
AlecSouth East Queensland, QLD
  • 6 reviews
  • 6 likes

EX customer

published

due to poor customer service I am no longer a customer of Just wines
I ordered 3 boxes of wine and got billed for 6.... then the drama of getting the 3 box's I wanted and getting a refund on the 3 that were not requested was horrific

Product Quality
3/5
Customer Service
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
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Would Never Use Again

published
Incentivised Review No
Return Claim MadeYes
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Carol
Carol
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Mark Crestani
Mark CrestaniSouth East Queensland, QLD
  • 2 reviews

Just Wines are a disgrace

published

No Customer service at all
They say they will get everything fixed for you & then basically leave you with nothing
Are you really Aussie run company ???
If so i'm buying wine from overseas next .
DISGRACEFUL

Product Quality
1/5
Customer Service
1/5
Shipping
1/5
Return Claim MadeYes
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Mark Crestani
Mark Crestani
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Williamjames
WilliamjamesSouth East Queensland, QLD
  • 3 reviews

Failure to deliver Twice

published

I have been waiting a month for my last order ! This is due to you not having to complete address on the delivery form (you left out the street name) even thought its clearly on the order form ! I have chased this up twice now and it still hasn't been dispatched ?? disappointment with a ++

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Benjamin H.
Benjamin H.South East Queensland, QLD

No action taken on order error

published

Order place 19/04/19. Order arrived 3 weeks later. Mixed box was incorrect. Have requested replacements for bottles but still no action taken. Just excuses, hollow apology and more delays. Dont waste your time, your order will have some problem.

Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Lenny Murphy
Lenny MurphySydney, NSW

Good value. Surprised

published

I was surprised how good the wine was. Very happy that Australian wines are behind promoted. Would prefer a call at least two hors from delivery but understand that can't always happen.

Return Claim MadeYes
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Mark W
Mark WSydney, NSW
  • 2 reviews
  • Verified

Steer clear and be very careful giving your credit card details

published

I bought $1,600 of wines in a few months, but the last 6 bottles were clearly off. When I advised them, I experienced an extraordinary exchange, & no way would they honor the guarantee they say they give. They then offered a one third refund, IF I returned & paid. I refused, they raised the offer, but still subject to me wearing the expense. Again I refused. They offered half & I refused. Then they said they "accidentally" refunded me DOUBLE the money, and were going to take the lot from my credit card. Trouble is they DID NOT refund anything, not the double, not the price, not a half & not a third. Be VERY careful, VERY careful, there is no 100% guarantee, & use Paypal, do not give them your credit card details.

Incentivised Review No
Return Claim MadeYes
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Mark W
Mark W
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