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Just Wines
4.1 from 2,295 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    3.8 (28)
  • Return Claim MadeYes (34) · No
  • Customer Service
    4.1 (26)
  • Shipping
    4.2 (20)
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Reg Rowson
Reg RowsonGreater Melbourne (Metropolitan), VIC
  • 4 reviews

Mystery Red

published

No good returned for credit. credit was issued, Could not buy this again. Need to look further into mystery wines

Product Quality
2/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
Just Wines
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The reviewer stated that an incentive was offered for this review

not the standard conveyed

published

I am a long term wine drinker, but this wine did not meet reasonable expectation- it had lost its fruit.

Product Quality
1/5
Customer Service
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Pauline
Pauline North-East, TAS
  • 2 reviews

Great taste

published

I love having great wine on hand when friends drop in unexpected. But look out you may have a few new customers after I told them how easy and hassle free it was.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Sanjay K.
Sanjay K.South East Queensland, QLD
  • 2 reviews

Great Red - Fistful Shiraz

published

Received really good red, beyond expectations, on time delivery and reliable packaging. Have enjoying this red and I am not sharing these bottles

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Brett
BrettSydney, NSW

Class

published

Fantastic wines great variety of styles from small wineries and great Aussie produce wineries and great pricing too plus lots of options

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
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Laurel N
Laurel NSydney, NSW
  • 3 reviews

good choice of wines

published

thank you for the mixed Shiraz . perfect selection, and enjoying each one I have tried. . Will order again .delivery on time.

Product Quality
3/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
Just Wines
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Fine drinking.

published

I found the wines to be good. Excellent delivery. I shall be ordering again, from you,in the future . Thank you.

Product Quality
4/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Excellent customer service after original order of 13 bottles

published

I've had mixed boxes similar to this for $69. The "free" bonus extra good quality bottle was meant to be white but the only single bottle (so I assume that's the bonus one) was red. Bit disappointing. Probably won't buy off a phone deal again and just stick to online ordering.

Edit: after posting this review the just wines team contacted me straight away to let me know how sorry they were to hear I was disappointed with my order. They didn't make me feel bad for complaining and they quickly offered me a part refund, which came through straight away. I'm really impressed with the customer service of this company and will definately buy through them again.

Product Quality
3/5
Customer Service
5/5
Shipping
3/5
Return Claim MadeYes
Just Wines
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Lucy
Lucy

Hi, I think my reference number is this:100488189
Thanks

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Nickolás K.
Nickolás K.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

A bad experience resolved

published

I received a carton of wine that was worth a lot less in value to the one I had originally ordered. After writing a negative review here, I received a call from the customer service manager at Just Wines. I was told that they could send me out a free carton of wine valued at $69 if I could write a positive review on this website. I declined the offer of the cheap wine as I hated it. The customer service manager said he would see what he could do and call me back. The next day I received a call to say that the company would refund me the entire amount of the original transaction which I have now received.

Product Quality
1/5
Customer Service
4/5
Return Claim MadeYes
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Andy
AndySouth-Eastern Region, NSW
  • 3 reviews
  • 2 likes

Product did not match description

published

Order was for x12 bottles of Shiraz red wine mixed, received 12 identical bottles not what I expected. Tried to contact the company twice to discuss then to resolve, nil response either time. Ended up sending wine back and requesting full refund.

Product Quality
3/5
Customer Service
1/5
Shipping
4/5
Return Claim MadeYes
Just Wines
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Andy
Andy
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wmt
wmtBranxton
  • 4 reviews
  • 2 likes

Great wine and fantastic value!

published

Lovely wine with true Marlborough Sauvignon Blanc flavour. Was very sceptical about the packaging but I love it! So convenient - especially for travelling and picnics. And the value for money was amazing!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Just Wines
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Annoyed
Annoyed
  • 2 reviews

Pathetic service. Found out a case of wine was damaged and not delivered and no msg or info re this

published

Plenty of other companies offering great service and well priced wines. Will never use again. Condescending and unhelpful staff and couldn't find order ... because it was a gift for someone else

Product Quality
2/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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Had 2 Bad Bottles of Red

published

Arundel Farm 2016 Shiraz that I received in late May was off when I opened it. The 2nd bottle;e was the same. I sent email to Jut Wines, got the standard reply but no action for past 2wks.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
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Martyn W.
Martyn W.South East Queensland, QLD
  • 3 reviews

Just Wines used to be good, but have they have unfortunately dropped the ball.

published
Product Quality
4/5
Customer Service
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Just Wines
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I find your selection quite interesting

published

find your selection quite interesting and good value and the service is excellent. Wines arrive quickly and prices are both suitable for budget drinkers and wine snobs alike....I'd recommend them to my friends.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
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Page 1 of 2

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
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John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
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John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

Get an answer from our members and Just Wines representatives

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