1 photo
Just Wines
4.1 from 2,196 reviews · View Statistics
Listing monitored by Just Wines

Reviews

  • Product Quality
    4.3 (21)
  • Return Claim MadeYes (24) · No
  • Customer Service
    4.9 (19)
  • Shipping
    4.8 (14)
Previous
Clear all
Next
Pauline
Pauline North-East, TAS
  • 2 reviews

Great taste

published

I love having great wine on hand when friends drop in unexpected. But look out you may have a few new customers after I told them how easy and hassle free it was.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sanjay K.
Sanjay K.South East Queensland, QLD

Great Red - Fistful Shiraz

published

Received really good red, beyond expectations, on time delivery and reliable packaging. Have enjoying this red and I am not sharing these bottles

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!
Brett
BrettSydney, NSW

Class

published

Fantastic wines great variety of styles from small wineries and great Aussie produce wineries and great pricing too plus lots of options

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Laurel N
Laurel NSydney, NSW
  • 3 reviews

good choice of wines

published

thank you for the mixed Shiraz . perfect selection, and enjoying each one I have tried. . Will order again .delivery on time.

Product Quality
3/5
Customer Service
5/5
Shipping
4/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Wine & Liquor Shops

Find out how Just Wines compares to other Wine & Liquor Shops

Know better, choose better.

Compare all

Fine drinking.

published

I found the wines to be good. Excellent delivery. I shall be ordering again, from you,in the future . Thank you.

Product Quality
4/5
Customer Service
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

Excellent customer service after original order of 13 bottles

published

I've had mixed boxes similar to this for $69. The "free" bonus extra good quality bottle was meant to be white but the only single bottle (so I assume that's the bonus one) was red. Bit disappointing. Probably won't buy off a phone deal again and just stick to online ordering.

Edit: after posting this review the just wines team contacted me straight away to let me know how sorry they were to hear I was disappointed with my order. They didn't make me feel bad for complaining and they quickly offered me a part refund, which came through straight away. I'm really impressed with the customer service of this company and will definately buy through them again.

Product Quality
3/5
Customer Service
5/5
Shipping
3/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Lucy
Lucy

Hi, I think my reference number is this:100488189
Thanks

Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Nickolás K.
Nickolás K.Greater Melbourne (Metropolitan), VIC
  • 3 reviews

A bad experience resolved

published

I received a carton of wine that was worth a lot less in value to the one I had originally ordered. After writing a negative review here, I received a call from the customer service manager at Just Wines. I was told that they could send me out a free carton of wine valued at $69 if I could write a positive review on this website. I declined the offer of the cheap wine as I hated it. The customer service manager said he would see what he could do and call me back. The next day I received a call to say that the company would refund me the entire amount of the original transaction which I have now received.

Product Quality
1/5
Customer Service
4/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

wmt
wmtBranxton
  • 4 reviews
  • 2 likes

Great wine and fantastic value!

published

Lovely wine with true Marlborough Sauvignon Blanc flavour. Was very sceptical about the packaging but I love it! So convenient - especially for travelling and picnics. And the value for money was amazing!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

I find your selection quite interesting

published

find your selection quite interesting and good value and the service is excellent. Wines arrive quickly and prices are both suitable for budget drinkers and wine snobs alike....I'd recommend them to my friends.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Wine & Liquor Shops

Find out how Just Wines compares to other Wine & Liquor Shops

Know better, choose better.

Compare all
HJB
HJBWestern District, VIC

great service

published

I wish to thank the service staff for their help and service in solving my return They organised a replacement prompt collection of return and email confirmation greta job to all

Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ross
RossSeaford
  • 3 reviews

Service

published

I have always fount the service from Just Wines to be extremely dependable. Their Postal Tracking notifications are always most appreciated. The quality of their wines is excellent and their price competative.

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Rod
RodMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Easy to use, fast delivery

published

Good range of wines and a competitive price. Delivery charges are modest and fast. Easy to navigate around the site to see the wines available.
Very good company to deal with and I will reorder soon.

Product Quality
5/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Wine & Liquor Shops

Find out how Just Wines compares to other Wine & Liquor Shops

Know better, choose better.

Compare all
Durrants
DurrantsCentral Queensland, QLD
  • 2 reviews

Christmas wines

published

Fast delivery
Good deal would /will buy again from just wines thank you love my wine and so does the misses
Thirty words is to much bla bla bla bla

Product Quality
4/5
Customer Service
5/5
Shipping
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

George M.
George M.South East Queensland, QLD
  • 3 reviews

A great source of bulk wines

published

I believe one easily gets more value for money than high street prices. I have been sourcing wines for private use from Just Wines for a number of years. i have never had any problems and when one bottle broke in transit they passed a credit to my account which was in fact 50% more than the cost of the bottle - now that's good value; or a blunder on their behalf!

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jeff L.
Jeff L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Support at Just Wines

published

I had the unfortunate problem of trying to buy Barefoot Rose which was still on the website showing for sale, I tried to buy a box of the Rose wine for my wife's birthday as she loved it so much, but after paying for the wine and waiting for the delivery (1 day) I received a phone call to tell me the wine was no longer being made, I was so disappointed, the salesperson was so good, very polite and apologetic they refunded me all funds that I paid within 24 hours,
This made me more confident in dealing with Just Wines in the future, there support is 100%,

Customer Service
5/5
Return Claim MadeYes
Just Wines
Justwines. c.Just Wines
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Questions & Answers

Damien
Damienasked

Hi,

I recently placed an order through your company for a mixed case of 21 red and white wines. Upon receiving the wines I noticed that only a single box of 10 red wines had arrived and as the box was marked 1 of 1 realised that your company must have sent the wrong wine. I have sent countless messages on ebay with no response and as such decided to email support through your website. I was replied to finally by one of the customer service reps and was notifies that i would be updated shortly on the issue. It has since been 5 days and I am yet to hear a response and have this issue rectified. I am quickly losing patience as this wine was meant for a party which has long since happened. Due to the issue I have had to purchase wine from another source costing me even more time and money and I now have a large box of red wine sitting in limbo. I hope by reaching out through this review that my issue can finally be rectified as it has taken far too much of my time as is.

My ebay order number is: 22-06142-63830

Thank you for your time,
Damien

No answers
Irene Jarvis
Irene Jarvisasked

On the 22nd August, 2019 I presented a review and had a very nice answer from Just Wines. I notice that this review is showing REJECTED. I cannot see anything wrong with it.
Why is this so, please advise....regards Irene Jarvis

1 answer
Just Wines
Justwines. c.Just Wines

Hi Irene,

Thank you for taking the time to contact Just Wines.

I am escalating this issue to the products review team and will get back to you as soon as I get an update from them on the reasons regarding the rejection of your review.

Please enjoy your day ahead.

Cheers!
Team Just Wines

John Carling
John Carlingasked

We would love to know.... Where Is Our Wine?

2 answers
Just Wines
Justwines. c.Just Wines

Hi John,

Thank you for taking the time to contact Just Wines.

First of all John, please accept my most sincere apologies for the delayed response on this request.

I have checked your order details and can see that 1 case out of the 2 you ordered has been delivered, however, the second case was returned to us by the couriers, as they were not able to effect delivery.

The tracking information of this second case shows that it was reshipped yesterday and should arrive to you no later than Monday.

Once again I truly am so sorry for the inconvenience you might have faced due to this delivery issue.

I do hope that you enjoy your wines once they arrive and hope you have a lovely evening ahead.

If there is anything we can do to make your Just Wines experience even better, please feel free to call us at 1300 250 296 or write to us.

Happy Wineing!
Team Just Wines

John Carling
John Carling

Thanks very much, Just Wines Team! Looking forward to finally receiving our Order... hopefully!? Your Courier for some reason sends it all the way to Geelong, instead of Straight from Bendigo to Shepparton!?

Get an answer from our members and Just Wines representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.