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JW Computers Physical store

JW Computers Physical store

4.1 from 23 reviews · View Statistics
Listing monitored by JW Computers

Reviews

4.1
18 reviews
  • Product Quality
    4.2 (16)
  • Return Claim MadeYes (0) · No (18)
  • Customer Service
    4.1 (17)
  • Warranty Claim MadeYes · No (18)
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Nat L.
Nat L.Sydney, NSW

Thank you for the professionalism and empathy

published

I was really happy with the professional, kind, quick, expert service at JW Computers, Blacktown. Staff went above and beyond

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown, NSW
Warranty Claim MadeNo
Brian
BrianSydney, NSW
  • 2 reviews

Excellent after-sales service

published

HP pro book, purchased 11 months previously from Castle Hill branch, would not open in Windows 10.

They reinstalled Windows 10 within three working days, at no cost.

I wish to thank the technical and sales staff for their prompt and professional assistance, and highly recommend JW Computers.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill, NSW
Warranty Claim MadeNo
Ronald
RonaldSydney, NSW

Fantastic Service

published

I brought my computer in for a repair at Blacktown, which I had to have several parts replaced, and am very satisfied with the service.

The staff were very knowledgeable and happy to answer all my questions throughout the process, including multiple phone calls I made between handing it in and pickup. Staff really knew they're stuff and genuinely wanted to help me and keep me informed.

Would highly recommend, especially the Blacktown branch.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
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market_able
market_ableSydney, NSW

Honest & Trustworthy Opinion

published

As a woman who knows nothing much of technology & after being told to buy a new one by another, I went to JW Computers Blacktown for a 2nd opinion. I was fortunate that their Tech person, Tim, was in that day.
Tim could have told me too to buy a new laptop as he knew I was desperate & vulnerable but he fixed it instead. If you are looking for a trustworthy opinion, see Tim. He is in Blacktown branch on Thursdays and Fridays.
For polite customer service, see Jason. He will acknowledge your presence, even when he is in the middle of serving someone.

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Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
Michael R.
Michael R.Sydney, NSW

Great service

published

I would like to thank Jay at the Castle Hill store for his service. Great experiance and I will most certainly be back and can highly recommend this business.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo

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JonnyBulldog23
JonnyBulldog23South-Eastern Region, NSW

Got there in the end

published

Built a PC and had terrible luck in building it myself. JW came to the party and thanks to a couple of super star staff and a product change or two to MSI, I am now a very happy customer

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
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tony
tony
  • 4 reviews
  • 1 like

Technicians didn't follow the work instruction. Built machine wrong.

published

Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
JW Computers
Andre T.JW Computers
geoff_jerry
geoff_jerry
  • 2 reviews

These guys are awesome!

published

Took PC there for diagnostics as wasn’t powering up, didn’t take them long, faulty PSU, got another that was bad too, took it back they replaced and installed straight away

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown NSW
Warranty Claim MadeNo
geoff_jerry
geoff_jerry
Daniel
DanielSydney, NSW

Fantastic Quality and Service

published

I knew I wanted to build my latest PC, and I wanted to do it locally. When I went into JW the guys helped me straight away. Asking what my main reasons for its use where going to be, and suggesting different parts. I came away with a quote, and absolutely no pressure to buy. I rang them a bit later, and asked if it was possible to upgrade some parts, and again they where more than happy to help, and make suggestions.

It took less than 10 days for them to finish the build (it would have been quicker if they had all parts in stock), and the build quality is fantastic.

This machine is a beast, and I will definitely use them again.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
Product PurchasedCustom PC
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jezza
jezzaSydney, NSW
  • 6 reviews

Cisco SPA 112 ATA

published

I required this adaptor as I have just received NBN and wanted to keep my analog phone. Was recommended this product by my internet provider. It was super-easy to purchase online. Communication and postage from JW was both A+.
If only installation was as easy! It took my provider 2 attempts and over an hour to remotely connect it, and this is a product they are familiar with! Maybe you could DIY if you know IT, but I definitely needed the help.
Otherwise this product does the job intended- let's hope for a long, long, time.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCisco SPA112
Luca
LucaSydney, NSW

Upgrading PCs at the moment

published

Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers

Lazy workers

published

very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationbankstown
Warranty Claim MadeNo
anonymous
anonymous
anonymous
anonymous
JW Computers
Andre T.JW Computers
Nick
NickSydney, NSW

Excellent Customer Service from Robert at Castle Hill

published
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
Product PurchasedMSi NVIDIA GeForce RTX 2080 Gaming X Trio
Matt
MattSydney, NSW

Josh from Castle Hill Branch is amazing

published

He was extremely helpful and friendly, displaying professional mannerisms at all time. He assisted with my purchase of a new monitor and I am already happy with the results. Thank you again Josh for your assistance today and I look forward to my next purchase :)

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill Branch
Warranty Claim MadeNo
mohammadalkalash
mohammadalkalashSydney, NSW

Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
Product PurchasedFix
JW Computers
Andre T.JW Computers
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