JW Computers Physical store

I got my faulty PC fixed by JW computers. They are skilled and know exactly what they are doing.
I had to take my PC few times because of hardware issues and were very patient to fix it. All staff are very friendly and helping.Specail thanks to Jay for going the extra mile to get my computer fixed

Looking for a new gaming PC. Based on online research I decided on a MSi MPG Trident 3 Arctic 11.
JW had it at the right price and I had shopped there before. I noticed that their online store indicated it was in stock at Bankstown. Picked it up later that day. Friendly and efficient staff.
The computer is perfect for my needs and an ideal replacement for my old gaming laptop. Small, quiet and fast. Looks great too. The bundled keyboard and mouse are also excellent - better than those normally bundled with PCs. The fans blow out a fair amount o...

I checked out the website just trying to get a 144Hz monitor for my setup and they had a great selection to choose from. I went through them all and decided to get an AOC 144Hz full HD AdaptiveSync. Really easy to purchase. The only issue was getting to the shop at Castle Hill as it was far away. In the end it was worth it as the monitor is very good and pairs well with the rest of my setup.

Went there and I have all my components all in one piece and the staff were so nice and they have been there for 15 years!
I definitely recommend JW computers and you should shop for all your parts here. They didn't ask me to say this.

Rang about a computer part showing on the website, no answer after 9+mins ringing so left message on their call back service. No call back so went there for a Covid shop the next day only to find that 'limited' stock = NO stock. Went home and bought the part 34% cheaper from Amazon, now received after 6 days (8 days now and still no store callback). I'd rather support local business but they need to answer phone/return calls, or at least keep the website up to date.

I was really happy with the professional, kind, quick, expert service at JW Computers, Blacktown. Staff went above and beyond

HP pro book, purchased 11 months previously from Castle Hill branch, would not open in Windows 10.

They reinstalled Windows 10 within three working days, at no cost.

I wish to thank the technical and sales staff for their prompt and professional assistance, and highly recommend JW Computers.

I brought my computer in for a repair at Blacktown, which I had to have several parts replaced, and am very satisfied with the service.

The staff were very knowledgeable and happy to answer all my questions throughout the process, including multiple phone calls I made between handing it in and pickup. Staff really knew they're stuff and genuinely wanted to help me and keep me informed.

Would highly recommend, especially the Blacktown branch.

As a woman who knows nothing much of technology & after being told to buy a new one by another, I went to JW Computers Blacktown for a 2nd opinion. I was fortunate that their Tech person, Tim, was in that day.
Tim could have told me too to buy a new laptop as he knew I was desperate & vulnerable but he fixed it instead. If you are looking for a trustworthy opinion, see Tim. He is in Blacktown branch on Thursdays and Fridays.
For polite customer service, see Jason. He will acknowledge your presence, even when he is in the middle of serving someone.

I would like to thank Jay at the Castle Hill store for his service. Great experiance and I will most certainly be back and can highly recommend this business.

Built a PC and had terrible luck in building it myself. JW came to the party and thanks to a couple of super star staff and a product change or two to MSI, I am now a very happy customer

Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.

Took PC there for diagnostics as wasn’t powering up, didn’t take them long, faulty PSU, got another that was bad too, took it back they replaced and installed straight away

I knew I wanted to build my latest PC, and I wanted to do it locally. When I went into JW the guys helped me straight away. Asking what my main reasons for its use where going to be, and suggesting different parts. I came away with a quote, and absolutely no pressure to buy. I rang them a bit later, and asked if it was possible to upgrade some parts, and again they where more than happy to help, and make suggestions.

It took less than 10 days for them to finish the build (it would have been quicker if they had all parts in stock), and the build quality is fantastic.

This machine is a beast, and I will definitely use them again.

I required this adaptor as I have just received NBN and wanted to keep my analog phone. Was recommended this product by my internet provider. It was super-easy to purchase online. Communication and postage from JW was both A+.
If only installation was as easy! It took my provider 2 attempts and over an hour to remotely connect it, and this is a product they are familiar with! Maybe you could DIY if you know IT, but I definitely needed the help.
Otherwise this product does the job intended- let's hope for a long, long, time.