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JW Computers Physical store
- 10 reviews
Rang about a computer part showing on the website, no answer after 9+mins ringing so left message on their call back service. No call back so went there for a Covid shop the next day only to find that 'limited' stock = NO stock. Went home and bought the part 34% cheaper from Amazon, now received after 6 days (8 days now and still no store callback). I'd rather support local business but they need to answer phone/return calls, or at least keep the website up to date.
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- 4 reviews
- 1 like
Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationCastle Hill
- Warranty Claim MadeNo
Hi again Tony,
I was able to locate your details and see which location you had your machines built in....
Read more My sincere apologies for this oversight, as I can see the instructions on the ticket were noted at time of booking. Unfortunately, this was overlooked once the PC's were built, and then once again missed towards the completion service. Thank you for reporting this back to us, as it has been taken on board with the relevant Duty Managers and the Technician involved. We do strive to be as 'perfect' as one can be, though unfortunately, rare occurences such as this can happen time to time and we endeavour to make things right in the end. If you still have not fixed this issue, I can organise to have the work done by our technicians on the spot - so you wouldn't have to leave the PC there. Please send me a PM if you wish to organise this and my apologies once again. Regards, Andre
Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationBankstown
- Warranty Claim MadeNo
Hi Luca,
Due to the COVID-19 pandemic, we have been inundated with orders and all tech work has been slightly delayed. ...
Read moreCan you send me a private message with some further contact details, and I will reach out to you tomorrow in regards to upgrading your PC? Thank you and i'll wait to hear from you, Andre
very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store Locationbankstown
- Warranty Claim MadeNo
so there was something wrong with my mic i asked them for help they did nothing they called and could not help me but my m8 on discord fixed it in 20 mins aswell as i ran out of space on the SSD i jus...
Read moret brought from them so i looked in my computer there is a external hard drive they did not activate so they could try and scam me out of even more moneyAs well as they charged me labour for what to put in 2 parts which would take them all of 5 mins i could of done it myself and saved like $130 if they new wth they were doing. I asked them to clean my...
Read more pc aswell and i said i would pay for it they still did not do that. I want a refund on the labour they did absolutely nothing.Hi Anonymous,
Sorry to hear of your dissatisfaction with the service you received. ...
Read more Can you send me the receipt number so I can investigate what’s happened here? Thanks and awaiting your response. Andre
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Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.
Unfortunately, My wife took our little daughter’s computer to Bankstown store to fix it, she has been told that the PC motherboard has an issue and it would cost $200 to fix which she agreed on and lift the PC at the store to pick it up fixed second day, second day, she has received a phone call saying that she actually needs to pay $250 not $200 anymore!!! My wife wife did not agree and told the staff member that I will pick up the PC and I will take it to another repairer for dishonoring the agreement, I went to the store and asked why did no...
Read moret you honor you quotation, staff replied that the staff member that initially spoke to my wife is not really familiar with pricing, then I have been told that they will repair the PC however if I pay $200 as agreed plus $65 “diagnostic fee” !!! Another ripoff and an insult to the customer intelligence, when I asked why, I have been told that “that is how we have been operating for the last 9 years and customers are fine with it!!! I lost $65 and lift the store very disappointed and I thought that JW Prospectives should know how this store is running “ whether your item is fixed or not if you do not agree with the given quote then pay $65, take your item and go” Very bad experience and shocking ways of ripping customers off. A one or few minute assessment fee should be a part of the quote not on the top of it and dishonoring an agreement with a customer is unprofessional.- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationBankstown
- Warranty Claim MadeNo
- Product PurchasedFix
Hi Mohammad,
Sorry to hear of your frustration with your experience with us. ...
Read more Upon further investigation with each member of staff you have dealt with, and also our internal CRM which includes our logs/notes, I believe there is a misunderstanding here. When your machine was originally dropped off for repair, it was advised that there is a $65 diagnostic fee. This covers the time and labour of our technician troubleshooting your PC to identify the issues. Once the fault was diagnosed (faulty motherboard), it is then that we called to advise of the cost of the part ($175 for the motherboard), and $75 for the labour (as it’s essentially similar to a rebuild); totalling $250. Upon your frustration and a gesture of good will, our Manager reduced your total to $200, meaning your labour was only $25. If we had absorbed the $65 diagnostic charge in addition to this; then simply - we’d be operating at a loss for this case. I do apologise that your experience wasn’t what you expected, but I do hope you can understand and give us another try in the future. If you do have any further enquires or questions, please feel free to reach me at at business@jw.com.au. Regards, Andre
Claiming Products are Mac compatible when they are not - Bad customer service - Didn't care
over 1.5 hour round trip to collect a portable monitor that was NOT COMPATIBLE with my Macbook even though the item description clearly states IT IS on their website. Guy was kind enough to allow me to try it first - good job I did!
No recourse, they didn't really care about my inconvenience.
Website appears good, but with sloppiness like this you're still just a budget local computer store. Sort it out.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationBankstown
- Warranty Claim MadeNo
Hi Daniel,
We're very sorry that you were inconvenienced with your purchase/experience with us. ...
Read more Prior to this instance, we have sold 409 units without any compatibility/connection issues or problems. As a result of this one case, we will be putting a disclaimer/note on the product listing which says to enquire within, asking for the customer to state their particular model of Mac and OSx - as clearly the product had issues with an older model. We didn't have this note on the listing before, as we had never encountered a single connection problem with Mac (or PC) users in the 409 other units sold to date. Please note, our website description for our product listings, are generally sourced direct from manufacturer, and all care is definitely taken to ensure it's correct from our end at time of listing. Your experience and issues' faced have been logged and will be used to better ourselves - this I can, and have assured you. Our apologies once again for the inconvenience caused. Regards, AndreQuestions & Answers
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Hi Tony,
Sorry to hear of your issue with the HDD....
Read more May I ask for your invoice number, and also which store you were dealing with, so I can look into this further? Thanks and let me know, Andre