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JW Computers Physical store
- 3 reviews
- 4 likes
We buy all of our tech needs through JW at Castle Hill. Years ago we decided to have JW our one-stop shop to save any hassles dealing with overseas tech companies or even far-flung Aussie 'online-only' retailers of various quality or commitment to customers - I've seen them all! It has paid off very well for us. Our latest issue with an expensive Corsair keyboard is a good case in point. Rather than deal with Corsair (a logistical nightmare overseas and shipping nightmares) we simply spoke with our local JW store from whom we bought. They took ...
Read morecare of the claim from start to finish. Andre and Robert were our contacts and I was very happy with the updates, assistance and resolution. I had dealt with Corsair years ago for memory modules/RAM warranty and although they honoured the lifetime warranty just fine, dealing with them overseas by email was unwieldy to say the least. Knowing JW Computers is local and has my back is why I will continue to buy from them. Their prices are quite competitive and they generally have very good stock levels too. Highly recommended!
- 8 reviews
- 11 likes
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
Hi Jon,
Sorry to hear about your disappointment during your last visit to our store. This is never our intention and I have looked into this for you. ...
Read more Upon speaking to our staff and reviewing our CCTV, I understand that we did process the return for you, though we charged you with a restocking fee as the unit packaging had been opened. You brought the unit in to return it under the grounds that it was faulty. Our Staff then tested the unit in your presence, and found it to be working as normal, which is why they charged the restocking fee to return the product in a used/opened state. If you have more information that you could share with me regarding this experience, please send me a PM and I will look into this furthermore. Thank you, Andre
As my comment highlighted the hub is not recognised in hp envy x360 laptop. Your staff test on a Samsung phone.
I voice out this issue on spot and was ignored.
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Hi Brian,
Thank you kindly for your generous and detailed review....
Read more It was a pleasure assisting you with your son's keyboard and I hope that he's warmed up to the new set of keys he chose! See you next time and thanks again. Andre