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JW Computers Physical store

JW Computers Physical store

4.0 from 25 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

3.9
19 reviews
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes · No (5)
  • Customer Service
    1.0 (4)
  • Warranty Claim MadeYes · No (5)
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rockyah
rockyahSydney, NSW
  • 10 reviews

Not impressed.

published

Rang about a computer part showing on the website, no answer after 9+mins ringing so left message on their call back service. No call back so went there for a Covid shop the next day only to find that 'limited' stock = NO stock. Went home and bought the part 34% cheaper from Amazon, now received after 6 days (8 days now and still no store callback). I'd rather support local business but they need to answer phone/return calls, or at least keep the website up to date.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
tony
tony
  • 4 reviews
  • 1 like

Technicians didn't follow the work instruction. Built machine wrong.

published

Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
JW Computers
Andre T.JW Computers

Lazy workers

published

very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationbankstown
Warranty Claim MadeNo
anonymous
anonymous
anonymous
anonymous
JW Computers
Andre T.JW Computers
mohammadalkalash
mohammadalkalashSydney, NSW

Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
Product PurchasedFix
JW Computers
Andre T.JW Computers
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Claiming Products are Mac compatible when they are not - Bad customer service - Didn't care

published

over 1.5 hour round trip to collect a portable monitor that was NOT COMPATIBLE with my Macbook even though the item description clearly states IT IS on their website. Guy was kind enough to allow me to try it first - good job I did!

No recourse, they didn't really care about my inconvenience.

Website appears good, but with sloppiness like this you're still just a budget local computer store. Sort it out.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
See all JW Computers reviews

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