Technicians didn't follow the work instruction. Built machine wrong.
Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.
I forced to accept an unfair treatment from JW
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
Bankstown store staff have dishonored the price agreement to fix our PC and charged us $65 diagnosis fee on top of that.
Unfortunately, My wife took our little daughter’s computer to Bankstown store to fix it, she has been told that the PC motherboard has an issue and it would cost $200 to fix which she agreed on and lift the PC at the store to pick it up fixed second day, second day, she has received a phone call saying that she actually needs to pay $250 not $200 anymore!!! My wife wife did not agree and told the staff member that I will pick up the PC and I will take it to another repairer for dishonoring the agreement, I went to the store and asked why did no...t you honor you quotation, staff replied that the staff member that initially spoke to my wife is not really familiar with pricing, then I have been told that they will repair the PC however if I pay $200 as agreed plus $65 “diagnostic fee” !!! Another ripoff and an insult to the customer intelligence, when I asked why, I have been told that “that is how we have been operating for the last 9 years and customers are fine with it!!! I lost $65 and lift the store very disappointed and I thought that JW Prospectives should know how this store is running “ whether your item is fixed or not if you do not agree with the given quote then pay $65, take your item and go” Very bad experience and shocking ways of ripping customers off. A one or few minute assessment fee should be a part of the quote not on the top of it and dishonoring an agreement with a customer is unprofessional.
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Claiming Products are Mac compatible when they are not - Bad customer service - Didn't care
over 1.5 hour round trip to collect a portable monitor that was NOT COMPATIBLE with my Macbook even though the item description clearly states IT IS on their website. Guy was kind enough to allow me to try it first - good job I did!
No recourse, they didn't really care about my inconvenience.
Website appears good, but with sloppiness like this you're still just a budget local computer store. Sort it out.
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