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JW Computers Physical store
4.2 from 29 reviews · View Statistics
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Listing monitored by JW Computers
JonSydney, NSW
- 8 reviews
- 11 likes
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeYes
- Store LocationBankstown
- Warranty Claim MadeYes
- Product PurchasedSimplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub (2x USB-A and 2x USB-C)
As my comment highlighted the hub is not recognised in hp envy x360 laptop. Your staff test on a Samsung phone.
I voice out this issue on spot and was ignored.
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Hi Jon,
Sorry to hear about your disappointment during your last visit to our store. This is never our intention and I have looked into this for you. ...
Read more Upon speaking to our staff and reviewing our CCTV, I understand that we did process the return for you, though we charged you with a restocking fee as the unit packaging had been opened. You brought the unit in to return it under the grounds that it was faulty. Our Staff then tested the unit in your presence, and found it to be working as normal, which is why they charged the restocking fee to return the product in a used/opened state. If you have more information that you could share with me regarding this experience, please send me a PM and I will look into this furthermore. Thank you, Andre