Reviewer Photos & Videos
Thank you for the professionalism and empathy
I was really happy with the professional, kind, quick, expert service at JW Computers, Blacktown. Staff went above and beyond
- Physical store
Excellent after-sales service
HP pro book, purchased 11 months previously from Castle Hill branch, would not open in Windows 10.
They reinstalled Windows 10 within three working days, at no cost.
I wish to thank the technical and sales staff for their prompt and professional assistance, and highly recommend JW Computers.
I brought my computer in for a repair at Blacktown, which I had to have several parts replaced, and am very satisfied with the service.
The staff were very knowledgeable and happy to answer all my questions throughout the process, including multiple phone calls I made between handing it in and pickup. Staff really knew they're stuff and genuinely wanted to help me and keep me informed.
Would highly recommend, especially the Blacktown branch.
Honest & Trustworthy Opinion
As a woman who knows nothing much of technology & after being told to buy a new one by another, I went to JW Computers Blacktown for a 2nd opinion. I was fortunate that their Tech person, Tim, was in that day.
Tim could have told me too to buy a new laptop as he knew I was desperate & vulnerable but he fixed it instead. If you are looking for a trustworthy opinion, see Tim. He is in Blacktown branch on Thursdays and Fridays.
For polite customer service, see Jason. He will acknowledge your presence, even when he is in the middle of serving someone.
I would like to thank Jay at the Castle Hill store for his service. Great experiance and I will most certainly be back and can highly recommend this business.
- Physical store
Got there in the end
Built a PC and had terrible luck in building it myself. JW came to the party and thanks to a couple of super star staff and a product change or two to MSI, I am now a very happy customer
The reviewer stated that an incentive was offered for this review
A 'Real' Tech Store Like JW With Real People Is Still The Better Option.
We buy all of our tech needs through JW at Castle Hill. Years ago we decided to have JW our one-stop shop to save any hassles dealing with overseas tech companies or even far-flung Aussie 'online-only' retailers of various quality or commitment to customers - I've seen them all! It has paid off very well for us. Our latest issue with an expensive Corsair keyboard is a good case in point. Rather than deal with Corsair (a logistical nightmare overseas and shipping nightmares) we simply spoke with our local JW store from whom we bought. They took ...care of the claim from start to finish. Andre and Robert were our contacts and I was very happy with the updates, assistance and resolution. I had dealt with Corsair years ago for memory modules/RAM warranty and although they honoured the lifetime warranty just fine, dealing with them overseas by email was unwieldy to say the least. Knowing JW Computers is local and has my back is why I will continue to buy from them. Their prices are quite competitive and they generally have very good stock levels too. Highly recommended!
These guys are awesome!
Took PC there for diagnostics as wasn’t powering up, didn’t take them long, faulty PSU, got another that was bad too, took it back they replaced and installed straight away
Fantastic Quality and Service
I knew I wanted to build my latest PC, and I wanted to do it locally. When I went into JW the guys helped me straight away. Asking what my main reasons for its use where going to be, and suggesting different parts. I came away with a quote, and absolutely no pressure to buy. I rang them a bit later, and asked if it was possible to upgrade some parts, and again they where more than happy to help, and make suggestions.
It took less than 10 days for them to finish the build (it would have been quicker if they had all parts in stock), and the build quality is fantastic.
This machine is a beast, and I will definitely use them again.
Cisco SPA 112 ATA
I required this adaptor as I have just received NBN and wanted to keep my analog phone. Was recommended this product by my internet provider. It was super-easy to purchase online. Communication and postage from JW was both A+.
If only installation was as easy! It took my provider 2 attempts and over an hour to remotely connect it, and this is a product they are familiar with! Maybe you could DIY if you know IT, but I definitely needed the help.
Otherwise this product does the job intended- let's hope for a long, long, time.
Excellent Customer Service from Robert at Castle Hill
I went in looking for a new graphics card for my computer. I had a model in mind, however I was not 100% sure of what I was purchasing. Robert, one of the staff members working, approached me to see if there was anything I needed help with, and was quick and efficient at finding the product I was after. He was also happy to answer all my questions, provide alternative options, and even helped me figure out what part of my computer to upgrade next providing me with a wide array of options and comprehensive detail. He never seemed pushy or like h...e was forcing me to buy anything, and I left extremely satisfied. I will be back in the next couple of months to pick up a new monitor at Roberts suggestion. Very happy customer experience, highly recommend!
Josh from Castle Hill Branch is amazing
He was extremely helpful and friendly, displaying professional mannerisms at all time. He assisted with my purchase of a new monitor and I am already happy with the results. Thank you again Josh for your assistance today and I look forward to my next purchase :)
Outstanding service and competitive price
Outstanding customer service by staff at Blacktown store. I went in store few different times changing mind for components that I want to use for my custom build PC but they were very helpful every time I visited the store. Special mention to guys named Josh and Rosch. Rosch very professional and friendly answering to all my queries. Overall I am very happy with everything so far. Good work guys. Keep it up
Excellent! Did the job my grandson needs it for, highly recommend, prompt service and delivery... Thank you!
Super easy navigating to look for what I wanted, great range of products and super satisfied with the quality of the product. Over all fantastic store and service, will be back!
Great Customer Service
I went to the Castle Hill shop to purchase some parts to build a new computer. I was having some problems getting the pc to work, and took it back to the shop. Spoke to Wen who was fantastic and fixed the problem. He went out of his way to make sure I was satisfied. A big shout out to Nathan, who also tried to help me; as well as the general friendliness and helpfulness of the store staff, on the times I've rang up to get information and help on purchasing products at the store.
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