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JW Computers Physical store

JW Computers Physical store

4.0 from 25 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by JW Computers

Reviews

3.9
19 reviews
  • Product Quality
    4.9 (12)
  • Return Claim MadeYes (0) · No (14)
  • Customer Service
    5.0 (13)
  • Warranty Claim MadeYes · No (14)
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Reviewer Photos & Videos

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Nat L.
Nat L.Sydney, NSW

Thank you for the professionalism and empathy

published

I was really happy with the professional, kind, quick, expert service at JW Computers, Blacktown. Staff went above and beyond

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown, NSW
Warranty Claim MadeNo
Brian
BrianSydney, NSW
  • 3 reviews

Excellent after-sales service

published

HP pro book, purchased 11 months previously from Castle Hill branch, would not open in Windows 10.

They reinstalled Windows 10 within three working days, at no cost.

I wish to thank the technical and sales staff for their prompt and professional assistance, and highly recommend JW Computers.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill, NSW
Warranty Claim MadeNo
Ronald
RonaldSydney, NSW

Fantastic Service

published

I brought my computer in for a repair at Blacktown, which I had to have several parts replaced, and am very satisfied with the service.

The staff were very knowledgeable and happy to answer all my questions throughout the process, including multiple phone calls I made between handing it in and pickup. Staff really knew they're stuff and genuinely wanted to help me and keep me informed.

Would highly recommend, especially the Blacktown branch.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
market_able
market_ableSydney, NSW

Honest & Trustworthy Opinion

published

As a woman who knows nothing much of technology & after being told to buy a new one by another, I went to JW Computers Blacktown for a 2nd opinion. I was fortunate that their Tech person, Tim, was in that day.
Tim could have told me too to buy a new laptop as he knew I was desperate & vulnerable but he fixed it instead. If you are looking for a trustworthy opinion, see Tim. He is in Blacktown branch on Thursdays and Fridays.
For polite customer service, see Jason. He will acknowledge your presence, even when he is in the middle of serving someone.

  • Thumbnail
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
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Michael R.
Michael R.Sydney, NSW

Great service

published

I would like to thank Jay at the Castle Hill store for his service. Great experiance and I will most certainly be back and can highly recommend this business.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
JonnyBulldog23
JonnyBulldog23South-Eastern Region, NSW

Got there in the end

published

Built a PC and had terrible luck in building it myself. JW came to the party and thanks to a couple of super star staff and a product change or two to MSI, I am now a very happy customer

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
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geoff_jerry
geoff_jerry
  • 2 reviews

These guys are awesome!

published

Took PC there for diagnostics as wasn’t powering up, didn’t take them long, faulty PSU, got another that was bad too, took it back they replaced and installed straight away

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown NSW
Warranty Claim MadeNo
geoff_jerry
geoff_jerry

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Daniel
DanielSydney, NSW

Fantastic Quality and Service

published

I knew I wanted to build my latest PC, and I wanted to do it locally. When I went into JW the guys helped me straight away. Asking what my main reasons for its use where going to be, and suggesting different parts. I came away with a quote, and absolutely no pressure to buy. I rang them a bit later, and asked if it was possible to upgrade some parts, and again they where more than happy to help, and make suggestions.

It took less than 10 days for them to finish the build (it would have been quicker if they had all parts in stock), and the build quality is fantastic.

This machine is a beast, and I will definitely use them again.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
Product PurchasedCustom PC
jezza
jezzaSydney, NSW
  • 6 reviews
  • 1 like

Cisco SPA 112 ATA

published

I required this adaptor as I have just received NBN and wanted to keep my analog phone. Was recommended this product by my internet provider. It was super-easy to purchase online. Communication and postage from JW was both A+.
If only installation was as easy! It took my provider 2 attempts and over an hour to remotely connect it, and this is a product they are familiar with! Maybe you could DIY if you know IT, but I definitely needed the help.
Otherwise this product does the job intended- let's hope for a long, long, time.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCisco SPA112
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Luca
LucaSydney, NSW

Upgrading PCs at the moment

published

Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Nick
NickSydney, NSW

Excellent Customer Service from Robert at Castle Hill

published
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
Product PurchasedMSi NVIDIA GeForce RTX 2080 Gaming X Trio
Matt
MattSydney, NSW

Josh from Castle Hill Branch is amazing

published

He was extremely helpful and friendly, displaying professional mannerisms at all time. He assisted with my purchase of a new monitor and I am already happy with the results. Thank you again Josh for your assistance today and I look forward to my next purchase :)

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill Branch
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JW Computers Physical store compares to other Electronics & Computing Shops

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Harry Sambhi
Harry SambhiSydney, NSW

Outstanding service and competitive price

published

Outstanding customer service by staff at Blacktown store. I went in store few different times changing mind for components that I want to use for my custom build PC but they were very helpful every time I visited the store. Special mention to guys named Josh and Rosch. Rosch very professional and friendly answering to all my queries. Overall I am very happy with everything so far. Good work guys. Keep it up

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
Deb
DebMetropolitan Adelaide, SA
  • 2 reviews

Excellent! Did the job my grandson needs it for, highly recommend, prompt service and delivery... Thank you!

published

Super easy navigating to look for what I wanted, great range of products and super satisfied with the quality of the product. Over all fantastic store and service, will be back!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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