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JW Computers
4.7 from 982 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.2 (20)
  • Return Claim MadeYes (1) · No (21)
  • Shipping
    1.4 (15)
  • Customer Service
    1.0 (4)
  • Warranty Claim MadeYes · No (24)
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Take ya time

published

Took forever to get shipped. Australia post actually delivered in 2days so it wasn’t their fault. It took two weeks for the company to ship a product from Bankstown to Shellharbour. Can’t blame Australia post for that.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Andrew
Andrew

1001196873

PatCJ
PatCJSydney, NSW

Faster delivery by snail mail

published

The order online was quick and easy. However despite qualifying for free delivery, I opted to pay for an expressed post but received the item 3 weeks later!!!

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link AC1300 Deco M5
Browny
BrownySydney, NSW
  • 3 reviews

Disappointed with delivery

published

I purchased an item and paid for express delivery
The item was purchased on the 20th of august it was not posted to Australia post till the 27th and I did not receive the item until the 9th of September.

The store is 3km away from me.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers

crap delivery

published

The box was damaged and had holes, i've heard stories of mishandling parts at the warehouse and I'm pretty sure my monitor was just thrown around for it to end up like this. Thank crap it works. Crap delivery

Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
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heger23
heger23
  • 2 reviews

Good price, quick dispatch, overcharged for shipping and no email reply

published

Can't fault everything up until the package was sent...I paid $18 extra for "courier" shipping only for it to be sent regular parcel post with Aus post. I replied to the email as instructed and have not received a reply within 72 hours as to why I was overcharged or why the item was not sent via courier.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Carly C
Carly CMetropolitan Adelaide, SA
  • 2 reviews

Ordered 21/12, Customer Service Team Lied About Dispatching

published
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Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCreative SoundBlaster Omni Surround 5.1 USB Sound Card
JigglyPuff2
JigglyPuff2Greater Melbourne (Inner), VIC

Damaged box

published
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Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
JigglyPuff2
JigglyPuff2

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Gman
GmanPerth, WA

Long delivery time, not worth the wait.

published

Placed my order on 26/12/2020 as it would only take 5-7 business days to deliver. Called a week and a half later only to be told that they are ordering it to their warehouse which will take 5-7 days, once JW has it, they will ship it out to me which will be another 5-7 days. It's gone from 5-7 business days to potentially a 4 week farce. Seems other reviewers who ordered on Boxing day received their product promptly.
Disappointing, not worth the wait. If I knew it would take this long I wouldn't have bothered & won't be ordering anything from them again.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Izaak
IzaakSydney, NSW

Left in an unsafe spot

published

Item is in good condition, however the item was not left in a safe place. This is not something that you would want when ordering expensive items such as computer parts. Furthermore, the box is not subtle, as the box itself was a recycled box with Sony branding all over it (the item was not a sony product btw). With so much branding and visible to bystanders, it is extremely concerning

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNoctua NH-D15 Chromax
JW Computers
Andre T.JW Computers
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Aaron
AaronGreater Melbourne (Outer), VIC

Delivery courier was bad

published

Everything from JW was fine, but CouriersPlease the courier company wasn't. Was quoted ETA of 25/11 item only arrived on 2/12. Contacted them on 30/11 to find out where my item was, response was great within 24 hours, was told they'll contact the driver and find out if they've seen my parcel. Also asked for more details of what my parcel was and will be back in touch within 24 hours. Never heard back from them at all after more than 24 hours. So i emailed them again, and was told this is now with internal department and please allow 24 hours for them to look into this and they will be back in touch. Never heard back from them again, but my monitor was delivered the very next morning.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Sean H.
Sean H.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Low Profile GFX Card without Low Profile Bracket = USELESS PURCHASE!!

published

I purchased a low profile gfx card that has no low profile bracket making the purchase pointless.
Delivery was quick however it was pricey.

Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
tony
tony
  • 4 reviews
  • 1 like

Technicians didn't follow the work instruction. Built machine wrong.

published

Despite the work ticket being correct, the techs installed Win on the wrong drive. Didn't check. No quality control. I asked at the store during pickup if there was anything different in the build compared to the ticket. They said there wasn't. Started installing applications and configuring, then found out there was a space issue on primary drive. Check the config and found it was wrong. Call the store to confirm and they apologised and offered to correct it but I have to drive back in with the machine and drop it off, then return later to pickup again. Hours of wasted time.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
JW Computers
Andre T.JW Computers
Electronics & Computing Shops

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Matt N
Matt N
  • 2 reviews

Uncommunicative and long processing times.

published

Ordered an item that was ‘in stock’ and waited for the order to be shipped. Checked a week later and the order had only just been created, and sent an email asking what had happened. They said that new stock was going to arrive at the end of the week! It didn’t and I waited for another week until I had to ask them again - then my order was finally processed.

Stock wasn’t accurate and lack of communication about my order, despite them telling me they’d keep me updated.

Delivery hasn’t even come at all and it’s been 3 weeks.

Severely disappointed.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Matt N
Matt N

My order number is 90031249.

Matt N
Matt N

Hi, it’s been 3 weeks now.

fast
fastSydney, NSW

No customer service STAY AWAY!

published

Customer service is non-existent. I tried to contact the store on multiple occasions via phone, email, and left numerous messages. I am still waiting for a response. Every time I try to make contact over the phone it just rings out. Is it really that hard to return a phone call or to respond to an email? They have no issues processing your payment at breakneck speed. If i could give zero stars I would. You are better off spending your money at one of their competitors who value their customers.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers

Lazy workers

published

very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationbankstown
Warranty Claim MadeNo
anonymous
anonymous
anonymous
anonymous
JW Computers
Andre T.JW Computers

Questions & Answers

Erica G.
Erica G.asked
Online store

Hi!
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]

1 answer
JW Computers
Andre T.JW Computers

Hi Erica G,

From what I can see from the tracking information, your order is still in transit and enroute to you.

Please check the tracking again.

If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.

Thank you,
Andre

ckchang1010
ckchang1010asked
JW Computers

Do you replace a PC Power Supply to a new one?

1 answer
JW Computers
Andre T.JW Computers

Hi ckchang1010,

Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.

Thank you,
Andre

Rashed A.
Rashed A.asked
JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

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