Reviewer Photos & Videos
Take ya time
Took forever to get shipped. Australia post actually delivered in 2days so it wasn’t their fault. It took two weeks for the company to ship a product from Bankstown to Shellharbour. Can’t blame Australia post for that.
There was a delay in postage but JW computer have informed on this and offered a refund on the postage fee. great customer service,
The usual good service
As always we are happy with the product, support and people of JW Computers. Notification that delay would be caused by having to order in product would have been helpful, but no-body's perfect. Australia Post delay is outside their control. Overall, great company, helpful nice people, good result.
Good customer service, had a few hiccups with delivery and a manufacturer defect on one item but they fixed it up.
Online store is very easy to navigate. I was happy with most of what I ordered. The only problem was with delivery and pandemic related delays and a manufacturer defect on one item which was fixed up by their after sales service. The customer service was good and I cant fault them on after sales service.
Easy to navigate easy to read, fantastic
a variety of products and some that are not available in my city. very good.
products are satisfactory and arrived quicker than expected.
Well done guys thank you so much for your time and effort.
Good way to order in lockdown
If you'd asked me even three years ago to trust online ordering for a new PC, I'd have laughed. Lockdown and a responsive team at JW made it it easy with a good selection of hardware across a broad range of needs.
I'm now the owner of a new notebook PC with plenty of grunt at the right price.
- Online store
I've purchased quite a few PC related items through JW computers online store over past few months and have always found them to be very prompt and courteous when replying to any enquiries I've had, their dispatch timeframes have always been within nominated time advised when I've made my order. Product selection is great and cover's wide variety of area's and pricing is very competitive with the products I purchased all in all I'd confidently recommend JW computers for any PC related items, my only suggestion is if they could be a little more competitive on their freight charges hence the 4 star rating otherwise it would have been 5 star's.
Wasn’t informed that item I ordered wasn’t in stock at the time.
After the 3 business days dispatch time from the item listing I bought, I had to contact customer service to find out that stock wouldn’t be in until the following week.
Customer care was quick to respond and every other part of my purchase experience was great, just wasn’t very transparent in stock/dispatch times.
Good price, fast delivery speed but...
Bought an ITX case on the Tuesday night online, received it on Thursday. Pricing was great and online shopping experience and order handling was on point.
Problem is, even though the order had my home address on it, the package was delivered to a convenience store roughly 10 minutes away. Not a deal breaker, but does lose 1 star for the inconvenience, especially while under stay at home orders.
Okay Delivery Time, Good Packaging.
Bought myself a cheap but nice CPU Cooler, took about half a week for them to tell me it was on the way, after that, surprisingly took a day for it to be delivered. Not sure where it was posted from, never looked at the tracking number.
The CPU Cooler was nice packed, very protected must I say. Product works like a gem.
Met expectations - But not happy with the shipping company
Disappointed that the shipping company had left it at my door - I did not give any instructions to do that, and I recieved an notification saying "authority to leave - left at front door." It was an expensive product, and I definitely did not give this authority.
All good here
The delivery took a bit longer however this is to be expected due to covid.
Also, there should be insured delivery, and not insurance offered for extra fee, after all it wasn’t cheap laptop. This is what most online stores offered.
- Online store
Pretty good services
Chose to buy with JW since they had the lowest cost on a product compared to competitors with a pretty decent shipping rate as well - Had no issues, the product took a few days to ship but arrived in good condition.
- Online store
Good price, quick dispatch, overcharged for shipping and no email reply
Can't fault everything up until the package was sent...I paid $18 extra for "courier" shipping only for it to be sent regular parcel post with Aus post. I replied to the email as instructed and have not received a reply within 72 hours as to why I was overcharged or why the item was not sent via courier.
Almost 10 out of 10 except...
Product was exactly as described and great value and was amazed how fast the laptop arrived from the Sydney warehouse to my home in Hobart.
If I was to find any criticism then it would be the response to my query, both from the online store and again via email.
I purchased the laptop before I received any return communications.
Work on your 'query response times' and you'll have a repeat customer.
Questions & Answers
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you.
Please check the tracking again.
If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
Get an answer from our members and JW Computers representatives
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