couldn't get 6900xt working.they provided an excellent trouble shooting service and assistance.could not recommend more!
So easy to navigate the store and find what i wanted. I'm very satisfied with the range of products available. Also great customer service post buy!
Prompt, helpful customer service
Purchased a range of parts to build a new computer. The shipping and delivery was very last (overnight from NSW to SA). One RAM module was delivered faulty, and returns process was straight forward and as-expected in turn around.
Andre from online was amazing. Sorted my frustrating warranty issue with a 2080ti artifacting. Because of Andre i will beback
Quick fast delivery wonderful work guys !
Was easy to navigate with a range of products and I am Very satisfied with the product bought it seems to work very well thanks
A 'Real' Tech Store Like JW With Real People Is Still The Better Option.
We buy all of our tech needs through JW at Castle Hill. Years ago we decided to have JW our one-stop shop to save any hassles dealing with overseas tech companies or even far-flung Aussie 'online-only' retailers of various quality or commitment to customers - I've seen them all! It has paid off very well for us. Our latest issue with an expensive Corsair keyboard is a good case in point. Rather than deal with Corsair (a logistical nightmare overseas and shipping nightmares) we simply spoke with our local JW store from whom we bought. They took ...care of the claim from start to finish. Andre and Robert were our contacts and I was very happy with the updates, assistance and resolution. I had dealt with Corsair years ago for memory modules/RAM warranty and although they honoured the lifetime warranty just fine, dealing with them overseas by email was unwieldy to say the least. Knowing JW Computers is local and has my back is why I will continue to buy from them. Their prices are quite competitive and they generally have very good stock levels too. Highly recommended!
I couldn't beleive I got my item this fast concidering the pandemic time we're living in and all the troubles with a slow post service. Awesome work guys! Very happy.
- Online store
Will not be buying from them again.
Ordered a refurbished laptop from them Feb 2019. Had problems with it in the first 3 months and contacted them. Was told to reinstall Windows to try and fix problems- i couldn’t be bothered with this as I had downloaded my games and set it up already ( I expected a laptop I had paid good money for not to break in the first couple of months). I didn’t get back to them letting them know what I ended up doing but there was no follow up from customer care. I had cut back on playing games in about July 2019 and the problem was bearable while watchin...g Netflix. Started playing games again this year(Around May)- still the same problems. Got fed up with the problem mid end of July/start of August, took it to local PC tech to get fixed ( I couldn’t be bothered fiddling with a product that I had paid to be in working order) find out that some of the hardware if fried and was the problem. Customer care didn’t get back to me, I have had to call them every single time to get an update. Unfortunately due to my leaving getting it fixed they have told me warranty has expired and I will have to take it up with the manufacturer. Although the guy I spoke to on the phone today was nice and understanding (name was Jason), I Will never be buying anything off them again. Lesson also learnt to myself to getting onto issues early.
A+ follow up service
Purchased a monitor from JW and through no fault of theirs, it was unfortunately damaged in transit and not functional (very fast shipping interstate too)- Amazing follow up communication with the JW team worked out a refund, the best possible outcome in a difficult situation - A+ very happy with the outcome
Quick Repairs Under Warranty
Recently purchased laptop issue with noisy fan. JW online customer service assisted with forwarding the laptop for warranty repairs to the manufacturer. It was a quick turnaround and the issue was resolved satisfactorily . Impressed with the after sales service. Good Job Guys
I forced to accept an unfair treatment from JW
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
Fast and convenient
The boys at jw had me covered with a power supply quickly, love the customer service they offer. They were able to execute the order with fast shipping and a well wrapped product to protect it from any damage
Quality and great service
Jw Computers defiantly have amazed me with the products I always seem to get off them. It’s always quick service and very friendly staff which makes it even better. The pc is amazing and was exactly what I ordered on the order.
Great Customer Service
When I had my new system delivered the graphics card was DOA. The service team sent me a return voucher for the card, tested the faulty product and returned a replacement swiftly.
I've been customer for couple of years
JW computers online customer service is professional, prices are reasonable and postage is fast and parcels well packed. I had one warranty claim for a hard drive and they covered it without any issues.
Questions & Answers
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?
Sure, we can help out.
At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.
We do have RTX2080Ti's in stock.
Send us a PM and we will contact you to discuss.
Get an answer from our members and JW Computers representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.