good luck exchanging/returning a faulty item
fast delivery, product as described, however i received a faulty item. I am yet to get a response and they do not answer their phone
- Online store
Will not be buying from them again.
Ordered a refurbished laptop from them Feb 2019. Had problems with it in the first 3 months and contacted them. Was told to reinstall Windows to try and fix problems- i couldn’t be bothered with this as I had downloaded my games and set it up already ( I expected a laptop I had paid good money for not to break in the first couple of months). I didn’t get back to them letting them know what I ended up doing but there was no follow up from customer care. I had cut back on playing games in about July 2019 and the problem was bearable while watchin...g Netflix. Started playing games again this year(Around May)- still the same problems. Got fed up with the problem mid end of July/start of August, took it to local PC tech to get fixed ( I couldn’t be bothered fiddling with a product that I had paid to be in working order) find out that some of the hardware if fried and was the problem. Customer care didn’t get back to me, I have had to call them every single time to get an update. Unfortunately due to my leaving getting it fixed they have told me warranty has expired and I will have to take it up with the manufacturer. Although the guy I spoke to on the phone today was nice and understanding (name was Jason), I Will never be buying anything off them again. Lesson also learnt to myself to getting onto issues early.
I forced to accept an unfair treatment from JW
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
Questions & Answers
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you.
Please check the tracking again.
If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
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