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JW Computers
4.7 from 980 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by JW Computers

Reviews

  • Product Quality
    4.6 (38)
  • Return Claim MadeYes · No (42)
  • Shipping
    3.7 (29)
  • Warranty Claim MadeYes (0) · No (37)
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RYU
RYUSydney, NSW
  • 4 reviews

Delayed shipping

published

There was a delay in postage but JW computer have informed on this and offered a refund on the postage fee. great customer service,

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Marayong
MarayongSydney, NSW
  • 2 reviews

The usual good service

published

As always we are happy with the product, support and people of JW Computers. Notification that delay would be caused by having to order in product would have been helpful, but no-body's perfect. Australia Post delay is outside their control. Overall, great company, helpful nice people, good result.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
grumpy cat
grumpy catSydney, NSW
  • 3 reviews
  • 1 like

Good customer service, had a few hiccups with delivery and a manufacturer defect on one item but they fixed it up.

published

Online store is very easy to navigate. I was happy with most of what I ordered. The only problem was with delivery and pandemic related delays and a manufacturer defect on one item which was fixed up by their after sales service. The customer service was good and I cant fault them on after sales service.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
TechyTim
TechyTimPerth, WA

Easy to navigate easy to read, fantastic

published

very easy.
a variety of products and some that are not available in my city. very good.
products are satisfactory and arrived quicker than expected.
Well done guys thank you so much for your time and effort.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAMD Ryzen 5 5600X Desktop Processor
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Pfitzy
PfitzySydney Surrounds, NSW
  • 6 reviews

Good way to order in lockdown

published

If you'd asked me even three years ago to trust online ordering for a new PC, I'd have laughed. Lockdown and a responsive team at JW made it it easy with a good selection of hardware across a broad range of needs.
I'm now the owner of a new notebook PC with plenty of grunt at the right price.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Omen 15.6
JW Computers
Andre T.JW Computers
Thomas
ThomasGoulburn Valley, VIC
  • 57 reviews
  • 21 likes

Exceptional service

published

I've purchased quite a few PC related items through JW computers online store over past few months and have always found them to be very prompt and courteous when replying to any enquiries I've had, their dispatch timeframes have always been within nominated time advised when I've made my order. Product selection is great and cover's wide variety of area's and pricing is very competitive with the products I purchased all in all I'd confidently recommend JW computers for any PC related items, my only suggestion is if they could be a little more competitive on their freight charges hence the 4 star rating otherwise it would have been 5 star's.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Almost Perfect

published

Wasn’t informed that item I ordered wasn’t in stock at the time.
After the 3 business days dispatch time from the item listing I bought, I had to contact customer service to find out that stock wouldn’t be in until the following week.

Customer care was quick to respond and every other part of my purchase experience was great, just wasn’t very transparent in stock/dispatch times.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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Jayson
JaysonSydney, NSW

Good price, fast delivery speed but...

published

Bought an ITX case on the Tuesday night online, received it on Thursday. Pricing was great and online shopping experience and order handling was on point.

Problem is, even though the order had my home address on it, the package was delivered to a convenience store roughly 10 minutes away. Not a deal breaker, but does lose 1 star for the inconvenience, especially while under stay at home orders.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Zbigniew Martin S.
Zbigniew Martin S.Metropolitan Adelaide, SA

All good here

published

The delivery took a bit longer however this is to be expected due to covid.
Also, there should be insured delivery, and not insurance offered for extra fee, after all it wasn’t cheap laptop. This is what most online stores offered.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte Aero 15 OLED
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Pretty good services

published

Chose to buy with JW since they had the lowest cost on a product compared to competitors with a pretty decent shipping rate as well - Had no issues, the product took a few days to ship but arrived in good condition.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRazer PBT Keycap Upgrade Set
Howard
HowardHobart, TAS

Almost 10 out of 10 except...

published

Product was exactly as described and great value and was amazed how fast the laptop arrived from the Sydney warehouse to my home in Hobart.
If I was to find any criticism then it would be the response to my query, both from the online store and again via email.
I purchased the laptop before I received any return communications.
Work on your 'query response times' and you'll have a repeat customer.
Thanks
Howard

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers
Howard
Howard

Hope to be returning soon

published

Awesome service agreeable price on products and super fast delivery. Hope to be returning soon for further cards and components.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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BYMA
BYMAMetropolitan Adelaide, SA

Perfect product, garbage delivery

published

Awesome store, good price. Fast response and able to post the item from the partner’s warehouse quickly.

However, take me 10 days receive the item from Sydney to Adelaide. Aremax is just garbage!

U lose one star just because of the Aremax company.

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

All arrived

published

More transparency around where they are getting stock. Something was listed as "in stock" but had to come from a 3rd party which was out of stock.

Otherwise everything else was fantastic! Thanks for help and getting everything during this crazy xmas rush!

Would definitely use them again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAMD Ryzen 5 3600X
Nadia B.
Nadia B.South East Queensland, QLD

Parts ordered actually BETTER than described, tiny bit slow to process

published

Ordered a refurb motherboard which said "board only" and actually received the entire board kit including all cables shields etc, which was great. CPU I ordered was also about $400 cheaper (and in stock) than my local supplier. Tiny bit slow to pick the order (4 days), but given it was the day before black friday that isnt a surprise. Very happy with what I got, shipping was also overnight even though I chose the cheap option

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 2

Questions & Answers

Erica G.
Erica G.asked
Online store

Hi!
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]

1 answer
JW Computers
Andre T.JW Computers

Hi Erica G,

From what I can see from the tracking information, your order is still in transit and enroute to you.

Please check the tracking again.

If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.

Thank you,
Andre

ckchang1010
ckchang1010asked
JW Computers

Do you replace a PC Power Supply to a new one?

1 answer
JW Computers
Andre T.JW Computers

Hi ckchang1010,

Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.

Thank you,
Andre

Rashed A.
Rashed A.asked
JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

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