Customer service excellence. Chris is amazing.
Online pricing was very competitive but most importantly was the post sale service. Simply put amazing and a great experience.
Excellent online service
Shopping online was so simple .
I found the product in search easily and the purchase was done effortlessly .Product packed well too so it was not damaged in transit .
Fantastic Customer Service
I purchased an ultrawide monitor from JW, they were one of the only stores in the country that had available stock. When I received the monitor it appeared to have a scratch on the screen so I returned it for inspection. When they inspected the screen they found there was no scratch, only a line of sticky/oily substance left over from manufacturing.
They confirmed with me that there was no damage and shipped the screen back to me.
The support staff was very accommodating throughout this process and kept me well informed. Shipping was fast which is impressive considering this store is not in my state and we are in the midst of COVID 19 lockdowns. Very happy with the service and product, will be using this store again in future.
Great team, excellent range of custom components
Great online store and excellent customer service. I ordered something and then there were some issues with the component, but the staff offered a no fuss return/exchange of the item. There is also an excellent range of custom water cooling components - which is always appreciated.
Great team, excellent service. Recommended.
I just want to give a massive shout out to the BEYOND AMAZING customer service from Andre we have received over the past few weeks.
We had some major headaches with our PC and he went above and beyond when I was beyond frustrated.
I wish that there was that type of customer service everywhere.
I appreciate all his help and constant updates!!
- Online store
Trusted store with decent prices and good support
This is only my second order with JW Computers, but I have already had a lot of interactions with their support. I needed to return a few parts from my first order, because I have ordered some extras by mistake. Went very smoothly and pleasantly, support staff is very friendly and helpful. Requested all the information right away, and upon confirmation provided RMA + address and was a no-brainer experience from then onward. Refund was also processed quickly.
Needed to perform some changes to my second order and that also went well, with the ex...ception that I had to cancel my previous order and reorder again (due to limitations on their side). Other than that everything was fine as well. This second time even FastWay (the courier service JW uses, and I don't know why really) behaved and delivered quickly and properly (unlike last time where it was just dropped off at a wrong floor). Given my interactions and experience so far, I believe that JW can be trusted should the warranty need arise (which I hope won't). Oh, and the packaging was... impressive. The amount of bubble wrap and tape was quite on point there! Took me a while to get to my goods, but they were in a perfectly safe condition there!
Worst Delivery Service
This has got to be one of the worst delivery services in history, it took 2 weeks to deliver my parcel when i couldve got it in 2 days, Jw computers, change your delivery service to Australia Post instead of letting us deal with Fastway which they dont live up to the name, im getting a refund because i got my ssd way before they could deliver to me so never ordering from this service again.
Extremely helpful and prompt customer care team
after initially receiving a faulty ex display monitor, I was promptly provided with a returns receipt to send the faulty product back by the excellent customer care team. I chose to receive store credit and was assisted in picking an alternative (and superior) monitor, delivered rapidly. JW has been great. My only gripe being that I was charged with delivery twice (once for the faulty monitor, and then again for the replacement). However, I will definitely use them again.
Easter delay, no dismay
Plenty of notification for my purchase; product was in good condition, the delivery was in a letter, so postage could have cost less, arrived in decent time considering the easter backlog the store would have had
Ship is faster than Estimated time, stuff is awesome.
I bought a bangee for my gaming pc. I found over 5 stores to find the Zowie’s, and tried to let them order from manufacture or somewhere. But no stores can gave me that product. And this purchase’s ships are fastest I got in Au. Good job JW .
The reviewer stated that an incentive was offered for this review
Questions & Answers
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you.
Please check the tracking again.
If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
Get an answer from our members and JW Computers representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.