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JW Computers
4.7 from 909 reviews · View Statistics
Listing monitored by JW Computers

Reviews

4.6
10 reviews
5
(8)
4
(1)
3
(0)
2
(1)
1
(0)
  • Product Quality
    4.8 (9)
  • Return Claim MadeYes (10) · No
  • Shipping
    4.3 (9)
  • Warranty Claim MadeYes · No (10)
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jjx f.
jjx f.Palmerston, NT

Customer service excellence. Chris is amazing.

published

Online pricing was very competitive but most importantly was the post sale service. Simply put amazing and a great experience.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Peta
PetaHunter Region, NSW
  • 2 reviews

Excellent online service

published

Shopping online was so simple .
I found the product in search easily and the purchase was done effortlessly .Product packed well too so it was not damaged in transit .

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedController razor kishi
Aaron B.
Aaron B.Greater Melbourne (Metropolitan), VIC

Fantastic Customer Service

published

I purchased an ultrawide monitor from JW, they were one of the only stores in the country that had available stock. When I received the monitor it appeared to have a scratch on the screen so I returned it for inspection. When they inspected the screen they found there was no scratch, only a line of sticky/oily substance left over from manufacturing.
They confirmed with me that there was no damage and shipped the screen back to me.

The support staff was very accommodating throughout this process and kept me well informed. Shipping was fast which is impressive considering this store is not in my state and we are in the midst of COVID 19 lockdowns. Very happy with the service and product, will be using this store again in future.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Purchasedlg 34gn850
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Great team, excellent range of custom components

published

Great online store and excellent customer service. I ordered something and then there were some issues with the component, but the staff offered a no fuss return/exchange of the item. There is also an excellent range of custom water cooling components - which is always appreciated.

Great team, excellent service. Recommended.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Julie
JulieSouth East Queensland, QLD

Super happy!!!

published

Hello,

I just want to give a massive shout out to the BEYOND AMAZING customer service from Andre we have received over the past few weeks.

We had some major headaches with our PC and he went above and beyond when I was beyond frustrated.

I wish that there was that type of customer service everywhere.

I appreciate all his help and constant updates!!

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Garry F.
Garry F.Sydney, NSW
  • 4 reviews
  • 3 likes

Trusted store with decent prices and good support

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSteelseries Arctis 7
Customerr
CustomerrSydney, NSW

Worst Delivery Service

published

This has got to be one of the worst delivery services in history, it took 2 weeks to deliver my parcel when i couldve got it in 2 days, Jw computers, change your delivery service to Australia Post instead of letting us deal with Fastway which they dont live up to the name, im getting a refund because i got my ssd way before they could deliver to me so never ordering from this service again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
JW Computers
Andre T.JW Computers

Extremely helpful and prompt customer care team

published

after initially receiving a faulty ex display monitor, I was promptly provided with a returns receipt to send the faulty product back by the excellent customer care team. I chose to receive store credit and was assisted in picking an alternative (and superior) monitor, delivered rapidly. JW has been great. My only gripe being that I was charged with delivery twice (once for the faulty monitor, and then again for the replacement). However, I will definitely use them again.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Seb B
Seb B
  • 2 reviews

Easter delay, no dismay

published

Plenty of notification for my purchase; product was in good condition, the delivery was in a letter, so postage could have cost less, arrived in decent time considering the easter backlog the store would have had

Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Malcolm C
Malcolm CSydney, NSW

Ship is faster than Estimated time, stuff is awesome.

published

I bought a bangee for my gaming pc. I found over 5 stores to find the Zowie’s, and tried to let them order from manufacture or somewhere. But no stores can gave me that product. And this purchase’s ships are fastest I got in Au. Good job JW .

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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Questions & Answers

Erica G.
Erica G.asked
Online store

Hi!
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]

1 answer
JW Computers
Andre T.JW Computers

Hi Erica G,

From what I can see from the tracking information, your order is still in transit and enroute to you.

Please check the tracking again.

If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.

Thank you,
Andre

ckchang1010
ckchang1010asked
JW Computers

Do you replace a PC Power Supply to a new one?

1 answer
JW Computers
Andre T.JW Computers

Hi ckchang1010,

Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.

Thank you,
Andre

Rashed A.
Rashed A.asked
JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

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