good luck exchanging/returning a faulty item
fast delivery, product as described, however i received a faulty item. I am yet to get a response and they do not answer their phone
Delivery take forever
Take 23 days to get my cable even though we both in the same state. and i paid for express shipping so god knows how long standard one cost. Returned product
Stole 300$ from me
Ordered a ryzen 3 3100 cpu it arrived with no bent pins tested it and it wouldn't boot sent it back and jw claimed the bent pins were bent during postage back and never refunded me even though the cpu arrived not working
I forced to accept an unfair treatment from JW
My HP Envy x360 laptop unable to recognise Simplecom CH381 USB 3.1 Type C (USB-C) 4 Port Hub. The store refused to return. It is a disappointing experience. I was forced to have the 1 sided 'conclusion'.
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Extremely helpful and prompt customer care team
after initially receiving a faulty ex display monitor, I was promptly provided with a returns receipt to send the faulty product back by the excellent customer care team. I chose to receive store credit and was assisted in picking an alternative (and superior) monitor, delivered rapidly. JW has been great. My only gripe being that I was charged with delivery twice (once for the faulty monitor, and then again for the replacement). However, I will definitely use them again.
Questions & Answers
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you.
Please check the tracking again.
If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
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