I have purchased an LG 32 inch that has defect, JW computers were so professional and contacted me many times to fix the issue and did replace the monitor with a better one , as well did follow up to check my satisfaction
I would reccomed JW as best service
couldn't get 6900xt working.they provided an excellent trouble shooting service and assistance.could not recommend more!
So easy to navigate the store and find what i wanted. I'm very satisfied with the range of products available. Also great customer service post buy!
Prompt, helpful customer service
Purchased a range of parts to build a new computer. The shipping and delivery was very last (overnight from NSW to SA). One RAM module was delivered faulty, and returns process was straight forward and as-expected in turn around.
Customer service excellence. Chris is amazing.
Online pricing was very competitive but most importantly was the post sale service. Simply put amazing and a great experience.
Andre from online was amazing. Sorted my frustrating warranty issue with a 2080ti artifacting. Because of Andre i will beback
Excellent online service
Shopping online was so simple .
I found the product in search easily and the purchase was done effortlessly .Product packed well too so it was not damaged in transit .
A 'Real' Tech Store Like JW With Real People Is Still The Better Option.
We buy all of our tech needs through JW at Castle Hill. Years ago we decided to have JW our one-stop shop to save any hassles dealing with overseas tech companies or even far-flung Aussie 'online-only' retailers of various quality or commitment to customers - I've seen them all! It has paid off very well for us. Our latest issue with an expensive Corsair keyboard is a good case in point. Rather than deal with Corsair (a logistical nightmare overseas and shipping nightmares) we simply spoke with our local JW store from whom we bought. They took ...care of the claim from start to finish. Andre and Robert were our contacts and I was very happy with the updates, assistance and resolution. I had dealt with Corsair years ago for memory modules/RAM warranty and although they honoured the lifetime warranty just fine, dealing with them overseas by email was unwieldy to say the least. Knowing JW Computers is local and has my back is why I will continue to buy from them. Their prices are quite competitive and they generally have very good stock levels too. Highly recommended!
Fantastic Customer Service
I purchased an ultrawide monitor from JW, they were one of the only stores in the country that had available stock. When I received the monitor it appeared to have a scratch on the screen so I returned it for inspection. When they inspected the screen they found there was no scratch, only a line of sticky/oily substance left over from manufacturing.
They confirmed with me that there was no damage and shipped the screen back to me.
The support staff was very accommodating throughout this process and kept me well informed. Shipping was fast which is impressive considering this store is not in my state and we are in the midst of COVID 19 lockdowns. Very happy with the service and product, will be using this store again in future.
Great team, excellent range of custom components
Great online store and excellent customer service. I ordered something and then there were some issues with the component, but the staff offered a no fuss return/exchange of the item. There is also an excellent range of custom water cooling components - which is always appreciated.
Great team, excellent service. Recommended.
A+ follow up service
Purchased a monitor from JW and through no fault of theirs, it was unfortunately damaged in transit and not functional (very fast shipping interstate too)- Amazing follow up communication with the JW team worked out a refund, the best possible outcome in a difficult situation - A+ very happy with the outcome
I just want to give a massive shout out to the BEYOND AMAZING customer service from Andre we have received over the past few weeks.
We had some major headaches with our PC and he went above and beyond when I was beyond frustrated.
I wish that there was that type of customer service everywhere.
I appreciate all his help and constant updates!!
- Online store
Trusted store with decent prices and good support
This is only my second order with JW Computers, but I have already had a lot of interactions with their support. I needed to return a few parts from my first order, because I have ordered some extras by mistake. Went very smoothly and pleasantly, support staff is very friendly and helpful. Requested all the information right away, and upon confirmation provided RMA + address and was a no-brainer experience from then onward. Refund was also processed quickly.
Needed to perform some changes to my second order and that also went well, with the ex...ception that I had to cancel my previous order and reorder again (due to limitations on their side). Other than that everything was fine as well. This second time even FastWay (the courier service JW uses, and I don't know why really) behaved and delivered quickly and properly (unlike last time where it was just dropped off at a wrong floor). Given my interactions and experience so far, I believe that JW can be trusted should the warranty need arise (which I hope won't). Oh, and the packaging was... impressive. The amount of bubble wrap and tape was quite on point there! Took me a while to get to my goods, but they were in a perfectly safe condition there!
Everything I expected
The website was easy to navigate, clean and uncluttered in its information and would highly recommend to anyone looking for technological related products. 100% would buy most of not all products from here unless found cheaper
The reviewer stated that an incentive was offered for this review
Great Customer Service
When I had my new system delivered the graphics card was DOA. The service team sent me a return voucher for the card, tested the faulty product and returned a replacement swiftly.
Easter delay, no dismay
Plenty of notification for my purchase; product was in good condition, the delivery was in a letter, so postage could have cost less, arrived in decent time considering the easter backlog the store would have had
Questions & Answers
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]
Hi Erica G,
From what I can see from the tracking information, your order is still in transit and enroute to you.
Please check the tracking again.
If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.
Do you replace a PC Power Supply to a new one?
Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.
I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.
How do i process the return? Do I just take the item to the store or do I need to do it online?
I tried calling the store yesterday and today but no one is picking up.
You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.
Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.
Get an answer from our members and JW Computers representatives
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