1 photo
JW Computers
4.7 from 906 reviews · View Statistics
Listing monitored by JW Computers

Reviews

4.6
19 reviews
  • Product Quality
    4.9 (13)
  • Return Claim MadeYes (16) · No
  • Shipping
    4.8 (11)
  • Customer Service
    5.0 (1)
  • Warranty Claim MadeYes (7) · No (8)
Previous
Next
Bachir
BachirSydney, NSW
  • 2 reviews

Best service

published

I have purchased an LG 32 inch that has defect, JW computers were so professional and contacted me many times to fix the issue and did replace the monitor with a better one , as well did follow up to check my satisfaction
I would reccomed JW as best service

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLG 32” ultrafine
Chey
Chey
  • 2 reviews

couldn't get 6900xt working.they provided an excellent trouble shooting service and assistance.could not recommend more!

published

So easy to navigate the store and find what i wanted. I'm very satisfied with the range of products available. Also great customer service post buy!

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
andolyne
andolyneMetropolitan Adelaide, SA

Prompt, helpful customer service

published

Purchased a range of parts to build a new computer. The shipping and delivery was very last (overnight from NSW to SA). One RAM module was delivered faulty, and returns process was straight forward and as-expected in turn around.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Electronics & Computing Shops

Find out how JW Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
jjx f.
jjx f.Palmerston, NT

Customer service excellence. Chris is amazing.

published

Online pricing was very competitive but most importantly was the post sale service. Simply put amazing and a great experience.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Great Service

published

Andre from online was amazing. Sorted my frustrating warranty issue with a 2080ti artifacting. Because of Andre i will beback

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Peta
PetaHunter Region, NSW
  • 2 reviews

Excellent online service

published

Shopping online was so simple .
I found the product in search easily and the purchase was done effortlessly .Product packed well too so it was not damaged in transit .

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedController razor kishi
Brian Howard
Brian HowardSydney, NSW
  • 3 reviews
  • 3 likes

A 'Real' Tech Store Like JW With Real People Is Still The Better Option.

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCastle Hill, NSW.
Warranty Claim MadeYes
Product PurchasedCorsair Strafe RGB Keyboard
JW Computers
Andre T.JW Computers
Aaron B.
Aaron B.Greater Melbourne (Metropolitan), VIC

Fantastic Customer Service

published

I purchased an ultrawide monitor from JW, they were one of the only stores in the country that had available stock. When I received the monitor it appeared to have a scratch on the screen so I returned it for inspection. When they inspected the screen they found there was no scratch, only a line of sticky/oily substance left over from manufacturing.
They confirmed with me that there was no damage and shipped the screen back to me.

The support staff was very accommodating throughout this process and kept me well informed. Shipping was fast which is impressive considering this store is not in my state and we are in the midst of COVID 19 lockdowns. Very happy with the service and product, will be using this store again in future.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product Purchasedlg 34gn850

Great team, excellent range of custom components

published

Great online store and excellent customer service. I ordered something and then there were some issues with the component, but the staff offered a no fuss return/exchange of the item. There is also an excellent range of custom water cooling components - which is always appreciated.

Great team, excellent service. Recommended.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JW Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Callum W.
Callum W.South East Queensland, QLD

A+ follow up service

published

Purchased a monitor from JW and through no fault of theirs, it was unfortunately damaged in transit and not functional (very fast shipping interstate too)- Amazing follow up communication with the JW team worked out a refund, the best possible outcome in a difficult situation - A+ very happy with the outcome

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Julie
JulieSouth East Queensland, QLD

Super happy!!!

published

Hello,

I just want to give a massive shout out to the BEYOND AMAZING customer service from Andre we have received over the past few weeks.

We had some major headaches with our PC and he went above and beyond when I was beyond frustrated.

I wish that there was that type of customer service everywhere.

I appreciate all his help and constant updates!!

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Garry F.
Garry F.Sydney, NSW
  • 4 reviews
  • 3 likes

Trusted store with decent prices and good support

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSteelseries Arctis 7
Div2055
Div2055Sydney, NSW

Everything I expected

published

The website was easy to navigate, clean and uncluttered in its information and would highly recommend to anyone looking for technological related products. 100% would buy most of not all products from here unless found cheaper

Product Quality
Shipping
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Great Customer Service

published

When I had my new system delivered the graphics card was DOA. The service team sent me a return voucher for the card, tested the faulty product and returned a replacement swiftly.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Seb B
Seb B
  • 2 reviews

Easter delay, no dismay

published

Plenty of notification for my purchase; product was in good condition, the delivery was in a letter, so postage could have cost less, arrived in decent time considering the easter backlog the store would have had

Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JW Computers compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Questions & Answers

Erica G.
Erica G.asked
Online store

Hi!
I think I bought a Canon Printer From you through Kogan. But I have not received it and the e-mail says it arrived yesterday. Tracking: [Number Removed]
My name is:
[Personal Details Removed]

1 answer
JW Computers
Andre T.JW Computers

Hi Erica G,

From what I can see from the tracking information, your order is still in transit and enroute to you.

Please check the tracking again.

If you have any further questions or queries, please contact us through Kogan as your order details such as identity/contact etc is kept private and secure.

Thank you,
Andre

ckchang1010
ckchang1010asked
JW Computers

Do you replace a PC Power Supply to a new one?

1 answer
JW Computers
Andre T.JW Computers

Hi ckchang1010,

Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.

Thank you,
Andre

Rashed A.
Rashed A.asked
JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

See all JW Computers questions

Get an answer from our members and JW Computers representatives

JW Computers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.