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JW Computers
4.7 from 865 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (8)
  • Return Claim MadeYes (1) · No (10)
  • Shipping
    1.3 (7)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (0) · No (9)
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heger23
heger23
  • 2 reviews

Good price, quick dispatch, overcharged for shipping and no email reply

published

Can't fault everything up until the package was sent...I paid $18 extra for "courier" shipping only for it to be sent regular parcel post with Aus post. I replied to the email as instructed and have not received a reply within 72 hours as to why I was overcharged or why the item was not sent via courier.

Product Quality
Shipping
1 comment
JW Computers
Andre T.JW Computers
elv
elv
  • 7 reviews
  • 8 likes

Dropshipper

published

I have placed my order 5 days ago and still processing. Their staff told me will notify me when the item arrive from partner warehouse. So basically they source products from the others.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
JW Computers
Andre T.JW Computers
JigglyPuff2
JigglyPuff2Greater Melbourne (Inner), VIC

Damaged box

published
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Product Quality
Shipping
2 comments
JW Computers
Andre T.JW Computers
JigglyPuff2
JigglyPuff2
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Aaron
AaronGreater Melbourne (Outer), VIC

Delivery courier was bad

published

Everything from JW was fine, but CouriersPlease the courier company wasn't. Was quoted ETA of 25/11 item only arrived on 2/12. Contacted them on 30/11 to find out where my item was, response was great within 24 hours, was told they'll contact the driver and find out if they've seen my parcel. Also asked for more details of what my parcel was and will be back in touch within 24 hours. Never heard back from them at all after more than 24 hours. So i emailed them again, and was told this is now with internal department and please allow 24 hours for them to look into this and they will be back in touch. Never heard back from them again, but my monitor was delivered the very next morning.

Product Quality
Shipping
1 comment
JW Computers
Andre T.JW Computers

"They had us in the first half not gonna lie"

published

Well I can't speak for the entirety of the company seeing as though 9/10 people are happy with it, I just happen to be the 1. I just don't understand why when I went to purchase my graphics card for my computer that the item i was looking at said "In Stock" then I bought it and money was taken out of my account, then I was waiting until Monday or Tuesday to hopefully get an email that it was being shipped or processed and I received an email saying that "our supplier said it was not in stock and now have to wait 3-5 days until the money comes back." I just am a little let down that i had to wait 4 days to be told "yeah look we actually don't have it" when the website told me you guys had it in stock.

Incentivised ReviewNo
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Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Lazy workers

published

very bad customer service they managed to put the part in thats all they did right i had to go back 3 times and call them a bunch of time with no reply back from them. goto scorptec

Product Quality
Customer Service
10 comments
anonymous
anonymous
anonymous
anonymous
JW Computers
Andre T.JW Computers
Customerr
CustomerrSydney, NSW

Worst Delivery Service

published

This has got to be one of the worst delivery services in history, it took 2 weeks to deliver my parcel when i couldve got it in 2 days, Jw computers, change your delivery service to Australia Post instead of letting us deal with Fastway which they dont live up to the name, im getting a refund because i got my ssd way before they could deliver to me so never ordering from this service again.

Product Quality
Shipping
1 comment
JW Computers
Andre T.JW Computers
ssn
ssnAU
  • 13 reviews
  • 13 likes

Fastway is a poor choice

published

First time order and it took over a week to deliver within sydney metro. The supposedly new item has arrived but did not have any signs of sealing. Definately been opened before and packed back. The store needs to reconsider offeing Fastway as a shipping option, even if it is a free delivery, look at their reviews since 2009

Product Quality
Shipping
2 comments
JW Computers
Andre T.JW Computers
ssn
ssn

Hi Andre, the order #1037538 . Please note that I have already taken the item out and started using it. I got the picture of the original "seal".

Nick
NickMetropolitan Adelaide, SA

Courier Service

published

Good price in comparison to other offers. Service from purchasing to dispatch prompt and accurate. Unfortunately, tracking of the parcel is inaccurate and stressful due to wrong tracking number and message that goods were delivered. Had to call Fastway to find out where is the parcel that 'has been delivered' and got info that has been delivered in Queensland!? Checked the tracking number on the original invoice and found that is not matching one in the delivery message. Checked again with Fastway tracking and the parcel is still in transit from Sydney depot since 3rd October.

Incentivised ReviewNo
Return Claim MadeNo
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Saved by Matthew

published

The automated system you have has much to be desired. I ordered 2 parts online using store credit, it took 2 days for the system to acknowledge payment, even though it was store credit, never ordering with you guys again

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Grzegorz
GrzegorzGreater Melbourne (Inner), VIC

Order incomplete, delivery issues

published

I have ordered ex-demo monitor, it came without some cables, contacting JW was a little bit difficult, though after reaching them missing items has been sent quickly. First delivery (with cables missing) was good service, second one (cables) was provided by Fastdelivery company and it was terrible experience. I was going to change the rate for service, after receiving missing items, but Fastdelivery is the worst courier company I have ever experienced. About product itself, it has one issue, menu buttons are hard to operate, especially one of them, it is a little bit frustrating. Image is very good quality.

Product Quality
Shipping
Helen
HelenSydney, NSW
  • 2 reviews

Poor processing or order and delivery

published

2 days after ordering from JW online, got an email indicating that my order wasn’t being processed as I need to send them a bank statement proving its my Visa card (?!). An email followed a few hours later stating that it was now resolved. Then it took 3 tries and 4 logs by me with the courier company customer service to get then to deliver to my apartment. Won’t order from JW again.

Product Quality
Incentivised ReviewNo

Poor communication

published

Would not recommend online purchases from this company as communication via phone was non existent on many occasions. Order was eventually supplied

Colic
ColicSydney, NSW
  • 25 reviews
  • 23 likes

Great people, great prices, Public Service-style online shopping.

published
2 comments
JW Computers
Andre T.JW Computers
Colic
Colic

Still does not work

published

The only thing they have is nice people to talk to on the phone other then that they are crap. Bought a pc last year and it still is not working we sent it back and after 2 months. they did not look at it for a long time. Rubbish !!

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Questions & Answers

ckchang1010
ckchang1010asked
JW Computers

Do you replace a PC Power Supply to a new one?

1 answer
JW Computers
Andre T.JW Computers

Hi ckchang1010,

Yes, we can replace a Power Supply Unit (PSU) for you. The cost of replacing a PSU with basic cable management is $65, and needs to be booked in at your nearest store.

Thank you,
Andre

Rashed A.
Rashed A.asked
JW Computers

Hi

I bought a Radeon 5700XT last week from Blacktown store but now have changed my mind to buy a Nvidia 2700 Super instead.

How do i process the return? Do I just take the item to the store or do I need to do it online?

I tried calling the store yesterday and today but no one is picking up.

Thanks

1 answer
JW Computers
Andre T.JW Computers

Hi Rashed,

You'd have to return the product in it's original packaging with all contents, undamaged, to the store. From there, upon inspection, the return will be processed with a 15% restocking fee as it is a change of mind return.

Apologies that you weren't able to get through on the phones; we have multiple lines ringing consecutively, and it is difficult to attend to every call whilst the stores are busy. However, we are implementing a new phone system which will assist with this matter.

Thank you,
Andre

Michael Mc
Michael Mcasked
JW Computers

I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?

1 answer
JW Computers
Andre T.JW Computers

Hi Michael,

Sure, we can help out.

At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.

We do have RTX2080Ti's in stock.

Send us a PM and we will contact you to discuss.

Thank you,
Andre

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