Customer service second to none
Had a great experience dealing with the customer service team. Polite and easy to deal with and would recommend there products
Great warranty support
Our vinyl wrap kitchen started to change color approximately 9 years after installation but was otherwise in as new condition. I called Kaboodle about the problem and they acknowledged the problem and confirmed that they would replace the entire kitchen and pay for the re-installation. They provided a catalog of all the new colors and kitchen finishes that I could choose from and asked me to get 3 quotes for the install. I now have a new kitchen and it looks great! Thanks Kaboodle for the great support!
I had 2 drawers going yellow after 5 years, and was not sure whether a couple of others looked a bit yellowish so I got in contact with Kaboodle Kitchen, and they were fantastic, I sent them a photo of my kitchen and they replaced all of my facing of the cupboards and drawers, we could not complain about their service and communication.
Exemplary Customer Service
I bought a set of doors that were a special oder - Alpine in Provincial White. Upon hanging the fiest door and removing the plastic covering, I found that it was Gloss White, not Provincial White. I contacted Bunnings and sent through photos and the next thing I knew (within 48 hours) I received an email from Kaboodle asking for my delivery address. No questions asked and customer service to the max. As a business advisor, his is what I look for in a business, and Kaboodle absolutely delivered. Couldn't recommend them highly enough!
Amazing Customer Service!
Very late review, however I purchased my Kaboodle kitchen from Bunnings about 8 years ago, over the years the cabinets started turning yellow and was very disappointed as I thought they would have lasted alot longer.
After making a trip to my local Bunnings I was contemplating purchasing new cabinet doors however it would of been a very costly fix and not knowing whether the cabinet doors would last. A lady at Bunnings suggest I contact Kaboodle about the problem, I had no receipts only for the 6 pane glass panel doors I had to order.
After ...contacting Kaboodle, I was asked to take photographs of the doors and the proof of purchase recipt. With a very quick response from Kaboodle they were happy to replace all cabinet doors. I would like to say Thankyou Kaboodle for your amazing customer service, I had limited receipts and you still were happy to replace the cabinet doors at no cost. Also the peace of mind knowing that the problem of the doors yellowing has now been fixed. I would definatly recommend Kaboodle to anyone, with the ease of installation and fantastic customer service.
Warranty Claim easy and straight forward.
We had installed a white kitchen prior to 2010 but over time random panels had turned cream. Contacted customer support giving the dates of purchase and although just out of warranty period Kaboodle agreed to replace all the panels. Once approved the replacement panels were in the local Bunnings within 14 days of the approval notification.
Our Kaboodle kitchen was installed almost 6 years ago. The only problem we have experienced was discolouration of the 2 drawer panels. It progressively became worse and contacted Kaboodle to outline the problem. Kaboodle undertook a review and determined that it was a fault and arranged a full replacement under warranty. We are extremely pleased by the prompt action taken to firstly review, confirm and then arrange delivery of the replacement. Highly recommend Kaboodle, particularly with as it comes with as 10-year guarantee.
Products look fabulous
Customer service is extremely negotiable and prompt.
I was very happy with my outcome of my existing kitchen.
Thank you Kaboodle for your professionalism and kind understanding of my situation. Your the best.
Had a problem with the finish on some of my kitchen doors, i emailed kaboodle photo's and receipts and they accepted my warranty claim and replaced all the doors,drawers and end panels to make sure the colours matched. I am very impressed with the service i received, the new panels were delivered within a week, considering the kitchen is nine years old i am very impressed.
Thanks Kaboodle for replacing my discoloured cabinet doors. Easy communication, fuss free now all my doors match. Fast delivery didn't make me feel stupid and didn't give me a hard time
Questions & Answers
I have a kaboodle 450 wide pantry where the metal baskets are connected to the door. Pull out door and baskets. Problem is the door soft close keeps sliding to the off position and the pantry door is out of line vertically. So I have a gap at the top of about 70mm and a narrower gap at the bottom. Have followed instructions to realign with not success and it’s getting worse. How do I fix it so my pantry door closes fully and is aligned top and bottom? Thanks
Are you able to work out if the soft-close is functioning correctly? Is it placed accurately? Also is the pantry installed level - horizontal and vertical checks with a good spirit level may reveal something is not properly aligned. Sometimes something minor creates a bigger issue when everything is in place - without photos it is difficult to think of a solution.
Have checked the levels and it was installed professionally. Initially it was perfect and then I noticed the soft close kept sliding out / off. How can I get photos to you. Thanks for answering so quickly.
The white lacquered finish has cracked from top to bottom on a cupboard door
Purchased about 7 yrs ago
How do we go with this ,can’t find receipt
Purchased either Bunnings Melville Or O’Connor
Hi, I have just had a new Kaboodle kitchen installed and have a number of 600mm 2 Drawer Base Cabinet installed. Can you please advise how much weight each draw can hold?
Hi Donna, thank you for your question. Our kaboodle ball bearing drawer slides are rated at 45kg so that’s 45kg drawer (regardless of cabinet size). Please let us know if we can help with anything else. Regards, kaboodle kitchen
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