Reviewer Photos & Videos
Un-special Order - 5 months before Xmas
The main kitchen was ordered on 19 August 2021 and the Special Order for top up parts on 12 October 2021. I waited an additional 8 weeks for my Special Order, and every part of the Special Order was wrong. The cutting measurements were up to 30mm out and the wrapping is as per the pictures. Bunnings has been amazing in terms of the order and my complaint, unfortunately quality control and the 'warranty department' of Kaboodle does not exist. I will now express my thoughts to Fair Trade NSW and the management team of Wesfarmers as Kaboodle s...houldn't be associated with Bunnings/ Wesfarmers and they should be held accountable for their defective products and lack of quality control and consequential loss. I advised Kaboodle of this complaint (as did Bunnings) more than 10 working days ago by phone and by email, but they are yet to respond. Please spend your money and time elsewhere, rather than looking for a quality product from a defunct retailer. Wesfarmers and Bunnings should be ashamed of endorsing this brand, time to move on.
Service was great
The replacement product was exactly what I needed, It arrived promptly and the assistance from Trey was brilliant, and his follow-up was not expected
Looks great NOW but we've had our problems.
There are too many faults to go into - dicky hingers, laminate lifting at bench top joints etc. However the Kaboodle service guy was excellent to deal with and all is now fixed at their expense. Bunnings were hopeless and hand balled the problem very quickly to Kaboodle.
The cost saving was worth the disruption but take care!
Run away as far as you can from Kaboodle Kitchens its still not refunded/fixed.
Ordered our Kitchen in January 8k kitchen and 5k installation also other trades with Plumbing and Electrical about 4k we were in the hole for approximately 17k we also had spent another 12k on appliances so roughly a 30k experience for us.
We got it installed in March by Bunnings Kitchen recommended Installer, and we found thirty faults in our thermo formed doors and panels after Installation.
We were filthy by this stage and got Bunnings and Kaboodle involved in a rectification plan and it was agreed after a lot of toing and throwing that we...would give them another chance to fix it. We were assured by Kaboodle that all the new panels and doors would be quality checked and assured us that the product would be perfect. The troubles started after we started to ask when they expected to arrive and when they would arrange for the Bunnings recommended Installer to fit it.
so regret that I bought their kitchen
not trustworthy, my kitchen is still new but the corner cabinet door fell off and broken, kaboodle said it is my fault, Bunnings said the colour is discontinued and they can't help. It is not fair, now I am selling the house, I really don't know what to do. so regret that I bought their kitchen.
I am a builder that has installed many kaboodle kitchens. I have found them to be of good quality, well built and easy to fit We had a warranty issue with door colour fade. This was attended to promptly and to our satisfaction. Quite often we will use other benchtops.
15L Door Mount Swing Bin
Purchased a 15L Door mount swing bin. One of the clips which snapped. I've contacted Kaboodle to claim warranty. Kaboodle was prompt and sent me a replacement bin. Excellent Service from their warranty team(Stefano).
Outstanding customer service .
I recently had a few minor problems with my Kaboodle Kitchen (corner door hinges and a cupboard door need replacing ). The folks at Kaboodle replaced both for me (even posted them to me ) all they required was the receipts for the purchase of the items . This is outstanding customer service considering I purchased the kitchen nearly 5 years ago (even a statutory warranty is only good for 4 years ).
Absolutely outstanding customer service .
Kaboodle Worked well
Needed a couple of cupboards installed. Heavy ! But great now everything is up and running. DONT get the cupboard insert for the pantry..good quality but was expensive.....and waste of money. Everything else was fine.
Want a refund
They cannot accomodate your needs if your ceiling is 2.7 meters high they came out designed a disaster it is terrible and I want a refund I cannot recommend there kitchen
We love our Kaboodle kitchen, don't understand all the negativity
We built our own home and used Kaboodle because we couldn't afford to do all of the kitchen at once. We put in the carcasses first, gluing as well of course. It all fit perfectly and was easy to construct and level with the adjustable feet. In contrast, we paid a real cabinet maker for a custom bathroom vanity, and it is actually just chipboard as well, so more expensive doesn't solve the issue of having chipboard but we needed a special size. The gloss white heritage doors did discolour. It was easy to take photos and send a scan of our receip...ts to the wonderful person at Kaboodle who organised a replacement, in heritage style, of every single one of our doors and drawers, even those that were not damaged or affected. It is a higher quality and cleans like a dream! It was a lot of work to refit everything but as we had saved money by simply using white melamine panels between the cabinets, we never had to tear anything out, not even our hair! Photo copy and keep your receipts and call Kaboodle directly. The corner cabinets are horrible however as the Kaboodle hardware is expensive and breaks and does not support the sagging corners that must constantly be adjusted. The instructions regarding the hardware is also inadequate. Also a wire carousal we bought for the corner slides down and is crooked and a waste of money. Buying a sturdy lazy susan base and making a wooden turn table for the other cupboard worked well. We built our own benchtops and waterfalls using Acacia benchtops from Bunnings, solid wood for $99. We picked everything up ourselves, built it ourselves, and can feel proud of the beautiful kitchen that all have admired!
Bought a house with a Kaboodle kitchen in it. We replaced some of the damaged doors only to realise that the rest of the white kitchen had discolored to off white. When we pulled a drawer out all of the ball bearings fell out. The cheap board cabinets are held together by screwing into the chip board.
We approached Kaboodle regarding the discolored doors but they wouldn't help as we didn't have receipts.
I would never buy Kaboodle by choice as it is overpriced and rubbish.
Kaboodle has no respect for their customers
Do not put in a Kaboodle kitchen
I have had this one for 6 years and it has had so many replacement parts. The corner doors drop...have replace hinges 3 times. The vinyl is peeling off under the cupboard doors ...had two replaced by Bunnings.
I have contacted Kaboodle and one man was pleasant and willing to help but the next man was so rude he had me in tears. Their customers mean little to them.
I would never buy or recommend this product EVER!!!!! If nothing is done I will be taking it to the Ombudsman or the ACCC...
Questions & Answers
ow long is warranty on discolouration of the white cupboards
Don’t know sorry we have had ours installed a couple of months really disappointed with the finish and quality. Kaboodle said that they would contact us weeks ago to discuss still waiting ☹️
Hi, we are getting a new kitchen and we are struggling to make a decision on the finish of the cabinets/draws/under bench panels. At the moment we are just going for white through top and bottom in a modern profile. Do we have it down to premium thermoformed egg white gloss or macaroon silk finish or meringue gloss finish. We are having a wooden look floor so I think we are not going two tone on the cabinets. We think the bench top will be think solid and also a light colour like frost or similar. Any suggestions please or personal recommendations from using any of these finishes.
I have just installed a Kaboodle kitchen
The draws do not close all the way (Issue is with the 900 draws)
Is there an integrated dishwasher you recommend? I already have the panel. When the dishwasher door opens it must not hit the kick board. Appears to not work with Bosch?
Get an answer from our members and Kaboodle Kitchen representatives
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