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Bad experience and misleading
Went to Bunnings to look at the kitchens. They recommended the Kaboodle kitchen as it was within budget. $3000 for the Kitchen and an installer could be found. Max looking at $8000-9000 which we were ok with. In the need the quote came back to me $9000, upon checking it was inclusive of removal/installation. Although nothing in writing. Checked again it didn't include it. We tried to contact Bunnings and the agent numerous times, couldn't talk to anything. All they said was, we have your items, you need to pay. We never agreed, it was at quote stage. Ended up going to an installer. Same price, less hassle. I love Bunnings but this experience was misleading.
I've installed four Kaboodle kitchens, three in investment units and one on my $5 million home. Very happy with all the results. I select the best quality. Soft close hinges for all drawers and doors for my home. For investment units, I use a melamine benchtop, but ceasarstone for home.
For the best finish, if there's an angle on the benchtop shape, I prefer to get this measured and installed, as rooms are never square.
Kaboodle Pantry Pullout baskets 6 tier
When I first saw this pantry in at Bunnings I liked it straight away and I now have it installed but was disappointed when I went to Bunnings to order a few more of the smaller baskets that these are not available, which I find incredible. I have overcome this by buying some other wire baskets and using hooks but it is certainly not the same and doesn't look so good but I needed them and I am sure there are many other people out there who would also need extra small baskets?
We are very impressed with our kitchen
Fantastic! Honestly, if you've ever put together furniture from Ikea, setting up the cabinets will be a breeze. The instructions are detailed and there are countless videos and instructions on both the Kaboodle & Bunnings website. We used the online designer (which is really bad, and needs an update... like the Sims has better functionality). Despite this, we managed to design an amazing new kitchen for my investment property and had some great help from the store staff. My recommendations to customers are:
1) Measure, measure, measure - if yo...
Never again Kaboodle
I had my kaboodle kitchen installed in the summer of 2014. What a nightmare. I was one of the first to have a kaboodle kitchen from Bunnings. They dont match up given incorrect information, the list goes on. Had kaboodle sales man out 3 times still did not fix the problems. One year later Kaboodle changed the kitchen to make sure the kitchens did not have the problems i had. I still got left with the worst kitchen anyone could want.
The installer (qualified builder) said he would never install one of these kitchens again.
I am left with a hor...
Bunnings Karboodle consultants
Poor service from Bunnings in house consulting design service. Cost $99.00 and they only came for 60 minutes had no real insight or offered no better ideas than what I had already. Spent over $8,000.00 however wouldn't supply a copy of the bench top plan as they weren't supplying the stone top. Tried to followup however got the cold shoulder from Consultant [name removed]. Says program wouldn't allow it (that is crap) as i had Kitchen Crafstmen use the exact same software (2020) and produced it with press of a button. Bunnings consultant is a b...it of a joke as she had very little knowledge, experience or expertise with karboodle Kitchens. Discovered she had order more than i needed and made a errors with product. I would recommend try [name removed] at Bunnings Mindarie seemed to have more experience. i hope I have a better experience moving forward but not very confident.
Cheap and nasty
Purchased a kitchen, 2 benches including a sink. Supplied was the cheapest and lowest quality benches i have ever seen. Impossible to cut without chipping. Pre drilled screw holes oversize for the supplied screws. Has professional cut benchtops as i was unable to cut without chipping the laminate. They advised that they, in 20 years of buisness, have never seen such cheap and nasty benches!!
AVOID AT ALL COST.
I had an I home consultant come to my house you would think a in home quote would be close to what you pay well I was quoted for cabinets and benchtop cabinet quote was constantly lost I got to the point I had to ask to pay through another store as every time I called no one could find what I wanted to order
The bench top that go on the kabodle kitchen suddenly went from $2600 when the first person came out to quote to $3800 once they asked me to pay $95 dollars to get another person to quote benchtop hate to say but a bit of a scam if you want a flat pack kitchen I would suggest using a more professional company
No regard for customers
Ordered a kitchen 4 wks before required.
Kept phoning Bunnings for over a week for a delivery date. Advised difficulty finding it, unable to contact the truck driver etc etc. Eventually they conceded the kitchen had been lost in transit. New order placed & urgent delivery requested by Bunnings Manager at Kempsey store. Dispatched with same (incompetent) transport company. I spoke to Kaboodle & they flatly refused to off load it with another company to deliver it sooner. Now after 10 days it's still not here. I move tomorrow into my new home without a kitchen. Thinking of buying a Kaboodle kitchen? Forget it they don't care about their customers. Their priority was to stay with their transport company. Worst company I've dealt with.
I bought a Kaboodle kitchen from Bunnings Mascot NSW 2020 last year and the quality of the Cupboards and Benchtops and service is unbelievably poor. I had trouble with the installers from day one. Not turning up, turning up late [4pm for a 9am start] which was virtually every appointment. When they finally did start they brought warped stone Benchtops and tried to make them fit and then took them away and would you believe they came the following month with new Benchtops and these were also warped, so they left those Benchtops there and told me...they would be back with a new lot of Benchtops and i must not forget... these were to be installed sometime during the first week of October instead they were installed at the end of the following February. They left nothing underneath the benchtops for support and around the sink, every benchtop was loose and sitting on nothing and as for the invisible seams on my splashbacks, i had to sand the joints myself to achieve the invisible seams. I told all this to Bunnings Kitchen Staff and it got me no where, i even had a phone call from Bunnings telling me there was nothing they would do to help me. So now i tell everyone 'DO NOT BUY A BUNNINGS KITCHEN'
Some cabinets change from white to yellow
Over time some panels have changed colour,a problem that Kaboodle has been aware of for a decade, they do replace the items, but it is a huge job to replace everything, and so much hassle, I will be sending the bill from the cabinet makers to kaboodle,why should I pay for your known faulty products. My advice BUY ELSEWHERE my kitchen looks terrible but yours doesn't have to ,very deceptive company.
Unacceptably long wait for cabinet doors
I purchased base kitchen cabinets from store, after purchase and build told that timber look doors and kickboard will take 4-6 weeks and no guaranteed delivery date. Where is the good service and convenience in this?
Resolution to my Kaboodle issue
An update to my review below.
I received a call from both Kaboodle and Bunnings.
The operations manager from Bunnings called me we had a discussion and after an investigations she called me me back apologised and told me that my new doors were ready for pick up. Free of charge.
Kaboodle ...I received a call from Kaboodle. I must say I was disappointed as the customer service representative wanted to help but I needed to make a claim, she also asked for the following: - photos illustrating the discolouration - just two or three showing the whole kitchen - itemised receipt What resolution would you choose? Thank you Bunnings Kirrawee --------------------------------------------------------------------------------------------------------------------------------------- I purchased a Kaboodle kitchen and installed it no problem. Over a period of time I noticed two of the white gloss doors go yellow, I purchased 10 doors among other components. If they all went yellow I would cope with the problem, but the two doors stand out. Wrote an email to Kaboodle without a response, the most disappointing part of the experience is Kirrawee Bunnings. They do not back the products they sell and the lady was rude, Bunnings need to back the products they sell.
Myself and wife just fitted a large laundry and Kitchen using Kaboodle flat pack cupboards. The hardest thing we encounted was opening the packs so we didnt destroy the carboard, should we have found any damage inside the pack. However our experience is a good one, No damage, all screws and bits and pieces were correct. We actually enjoyed putting them all together, and the finish is fantastic. I have some building knowledge, and by following there step by step procedure, we started thinking we must be doing something wrong after reading oth...er reviews, it was just so easy. Doing up an old rental next, and will I be using Kaboodle flat packs. YOU bet ya . Great price, great finish. If Kaboodle used a better quality (water proof) not water resistant material I would pay the extra for it. Where Happy.
Don't waste your time.
I ordered a kaboodle kitchen on the 23rd or March and almost 2 months waiting it's still not complete. Upon arrival of the cabinetry and doors etc they had doubled up on hinges we didn't need and left out our soft close door hinges we paid for. We found the rangehood cabinet was damaged so we went back to bunnings to exchange that, then whilst putting the doors together we had a few damaged so had to go back and exchange those also but the absolute worst part of kaboodle is their benchtops.
So get this. After 4 weeks of ordering my kitchen m...y benchtop had arrived. 2 of the 3 pieces were fine. However one piece they had cut 350mm short from what the drawing was. We then had to reorder the piece again. It has now been almost 3 weeks from re order of my benchtop piece and whilst the staff at bunnings have been extremely helpful and empathetic they too are getting frustrated. After constant emails back and forth from the supplier with our correct size highlighted on every email and on every drawing the benchtop arrived this week only to be cut the wrong size again.. So its now been 2.5 months. I still have no benchtop, I can't install my sink or cooktop. I can't order my glass splashback till the benchtop is in and I am absolutely fed up by now and they haven't compensated me one bit for all the trouble we've been through. I would suggest to pay a little more and get it somewhere else. Kaboodle are absolutely hopeless.
Incompetence behind belief
AWFUL EXPERIENCE . I ordered my kitchen at the beginning of March 2017 from Bunnings Collingwood and was told there would be a 2 week delay in getting the benchtop delivered from Kaboodle. So we arranged construction to occur in 3 weeks time (via The Inside Project) to be conservative. After 2 weeks I asked Bunnings Collingwood when I could expect delivery of the benchtop and that's when the nightmare began. Here I am 6 weeks later, after countless phone calls to Bunnings Collingwood (their staff were great) all I got was vague promises from Ka...boodle on when the benchtop would be delivered. Then after escalating my complaint to the state manager, Kaboodle gave us a guaranteed delivery date (4 weeks from my order) which they failed to deliver. So here we are, on April 22nd, more than 6 weeks after I placed my initial order. I was guaranteed by Kaboodle (via Bunnings) that the benchtop would be delivered last Tuesday. I'm typing this review on Friday at 4pm, and despite being assured every day this week that the benchtop was coming "tomorrow" it still hasn't arrived. We've already delayed construction, and the actual install is happening this coming Monday. I advise people to NOT BUY KABOODLE. This company will take your money in a very efficient manner, but will fail to deliver on anything else (except broken promises). You've been warned.
very attractuve kitchen
just installed a charcoal kitchen for friends, this was my 6th caboodle, but first touch door and drawer one, had a problem setting up as normal gap between door and cupboard is around 2 mm, the drawer setup is more than 5mm with drawers standing out, we ended up getting all info of youtube. just to point out another fault with a sink base unit the front rail should be turned allowing the cut for sink, extra holes on same hole pattern would be good, my opinion is ,get an experienced installer to do kitchen as from step 1, if floor is not level your in trouble straight away,
looking forward to my next one.
Warranty help response update not feeling ripped off any more
The response from kaboodle has been great their warranty has been true to their word and have replaced every panel all 50 of them doors, panels etc big job for me though picking everything up an pulling out the old an replacing with new an oh my so much cardboard to despose of lets hope the new ones last a little longer than the ones that went yellow, a little overwhelming it all has been but kaboodle has been helpful an very nice am a lot happier than last week, from sha
Complete muck up with the bench tops by both Bunnings & Kaboodle. Have to remake, causing a big delay. Had to go to 3 different Bunnings to get all the cabnet items needed and 2 different Bunnings to get the hinges, all said had plenty in stock but were none on arrival, were all on their display none on the shelf. Some door colours /styles not available in all sizes. In all a very frustrating and time comsuming experience. We have had to make 8 visits to Bunnings to order and then to resolve the issues each time having to go over everything ag...ain as was always a different staff member to deal with and my wife also had to chase up the hinges from other stores. I do not recommend this service. My suggestions for Bunnings and Kaboodle is to have designated staff members who have been trained properly by Kaboodle in the stores and stock levels should be maintained properly do not include the displays as stock. A customer should not have to go to 5 different stores to get what they need.
Bought from Bunnings kabbudle kitchen also Lamanate. Gloss top the inside of the cubard doors should be rounded off they have very sharp corners very dangerous I cought my arm and got it sliced open. Also don't get gloss Lamanate kitchen work tops they scratch terrible we waisted 1.800 dollars we had to pull it off it was that bad. Replaced it with granite
No product backing, poor customer service and a sub standard product.
We ordered custom benchtops as they had the 30mm laminate we were after. 2 week wait only to be told one piece was damaged and could not be picked up in full. To Bunnings credit they arrange delivery, but the delay meant going without a kitchen for longer than initially anticipated.
After the benchtops had been installed for two months one of the joints begins swelling along 20-30% of its length. Photos and a warranty claim were sent via Bunnings and a week later a two line email comes from Kaboodle saying it is an installation fault (Toggles ...
Shocking. Unethical. Never to be recommended.
We had a Bunnings consultant come our home to design a kitchen for us. We needed to be practical as we need to rent our home out due to relocation. Needless to say everything that could go wrong did go wrong from trying to pay for the kitchen, the kitchen not beings delivered on time - we had to pay installers for a whole day without a kitchen for them to install, the kitchen was measured incorrectly and wouldn't fit, no invoices, no warranties, failure to return phone calls. We were left with an unworkable kitchen. Money taken by Bunnings but ...no kitchen at least one that can be installed for 5 weeks now. We ordered this kitchen 5 months ago. Attempting to get compensation or at least a refund. A very unethical company. Don't do to yourself. Spend a bit more money and give yourself peace of mind.
Very easy, anyone can do it!
We put together a kaboodle kitchen earlier this year and were really happy with how it turned out. We used a combination of nougat truffle and lumpiness metallic doors which went together very nicely. Since my husband was a tradie, he was great at assembling everything;) I also picked up the drill and put together some of the cabinets, and had no trouble at all. We upgraded to metal sided drawers which had soft close hinges, which I absaloutely love!
2 benchtop S and they still can't get it right
Ordered my kitchen and they put a join in the extra long bench top in the wrong place and it was damaged, so we ordered a replacement one 7 days later it arrives and now I have a 25cm scratch on my black benchtop and the end doesn't have s finish on it . Let's reorder another one but it's going to take 7 more days to arrive . This company is a joke I would never buy off them again.
Good value for the money
I used a kaboodle kitchen in my new home, and I have no carpentry experience and had no trouble putting it together. I found the quality to be good and the staff were more than helpful. Numbering the parts would have been helpful with the putting together.
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