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Started the process in end of October 2020 now at July 2021 and don’t have a functioning kitchen. No water, power bench tops etc.
Very disappointing. They promised the word delivered an atlas. They still can’t tell me when they will finish it.
How is this for customer satisfaction
Went to bunnings to view Kaboodle kitchens. Told by two of the sales people that they could meet my request of replacing kitchen doors. I was given a range of profiles and colours to choose from. Here we go, pay $99 and we will send out someone to measure and quote. Three weeks later I get a miss call that he was coming Monday at 12 noon for a measure up. I am sending you an email prior to the meet for you to fill out. Just fill in the form as to which items you want. "HELLO' doors as I discussed with the salespeople. Things went into overdri...ve on the inspection eve. Sorry, but we don't sell doors for replacement. I am cancelling our meet and Bunnings will be in touch with a refund. That's not what I was told and that is not what their online info says. All I want to do is liven up my kitchen doors so that I can get a price on my house to sell. I waited over three weeks for them to decide whether they replace doors or not. Like most people I read the reviews after the event. Now I believe the negative reviews. Bunnings are you sure that you are an efficient Aussie company.
Disappointing product and service
Doors are a poor fit to the cabinets. The gaps between each door including corner doors are far too large.
Many back and forth emails with customer service to be told I haven’t adjusted the doors correctly. I am a licensed tradesman and building supervisor so I haven’t come down in the last shower.
I could not recommend their product based on my experience.
Doors fallen off drawer runner jamming up
Corner hinges spreading bout 2 years old. Would not recommend this product. Very disappointed.
Terrible, do not waste your time!
Sat in store with a the apparent Bunnings expert who went through and ordered everything as per the digital kitchen builder. Ended up with a estimated delivery date of 12/12/2020 fast forward to mid January 2021 we finally received our first delivery which was missing entire sections of cabinetry and end panels. Seems the cabinets were missing the ended up cutting an incorrect bench top. When we raised the issue with Bunnings there response seemed to be of concern and very apologetic until they sent through a completely incorrect plan again and...after we had radio silence. Once we finally got hold of the personnel we were dealing with they laughed about our plight like it was some kind of joke. The date is 26/03/21 and after 5 incorrect deliveries and countless hours standing around in store, because no one cares until you’re in front of them, we finally have a finished kitchen and never plan on using Bunnings special orders or kaboodle ever again. If you want cabinetry, pay a small local business who will take pride in their work and customer service.
Dont do it
Poor quality ,poor customer service from kaboodle themselves. The product is badly made. Do yourself a favour and go to a kitchen place. 3 goes and the doors were still terrible . Plus it was an $8500 small kitchen. With premium finishes.Would give zero stars if I could
Not that cheap but very nasty
Just finished my kitchen install using Kaboodle products. Will never use them again. Chipboard is very course and not very strong and makes holes for alignment a bit skewed. Cabinets didn't all fit together square without some user tweaking. Custom cabinets were worse and arrived with some dents in the laminate. Some cabinet panels were splashed with packing glue which isn't easy to remove. Screws were very poorly molded and some had very little thread for grip. Benchtops had little chips on cut edges. Lots of pieces missing from delivery so ha...d to make multiple trips to Bunnings to get them as you don't have room to unpack everything to realise what's missing untill you need it. Delivery team was not Bunnings and were very rough with packages. One package had corner damage and discovered later had cracked panels inside. Did manage to get it all out together but not without some level of handyman skill, definately not for a DIY unless you don't mind dodgey.
Dont waste your money
They are cheap & nasty...might look good but thats as far as it goes, We have had our kitchen going on 3 years, Laminate is starting to come off edge of cupboard, Door handle's have discoloured, We have had to replace draw runners & the list goes on, I would never use Kaboodle again & hope my review will help others to spend there money elsewhere
The cupboards looked great but now, less than 3 years and the doors and draw fronts have all warped. We installed these using all kaboodle parts, hinges etc. We spent quite a bit of money on these and they are all warped. Have contacted Bunnings 3 times now about this problem and have had no response at all.
Dont waste your time buying these. We have 14 door fronts and 6 door fronts, that have warped. It is just a normal home kitchen.
Mean and stingy layout
I purchased the pullout drawer to go with a 150 kaboodle base cabinet. The idea is to have it next to stove. However the unit has no flexibiilty, and has only two fixed shelves. The bottom one provides a space far too high for anything - theres about 300mm of air space above the oil bottles. And the top shelf is too high to provide much space for anything. Waste of money and space and they were too stingy to provide an extra shelf and some flexibility to adjust the shelves. This is worth $20 max, for the money they are charging I expect much better design. Oh, and the pullout feels awkward too, with the handle at the top, the whole front facade is cantilevered from the bottom, not secure feeling at al
Lack of quality control
After receiving two damaged special orders which I repaired myself soas not to have to wait another 6 weeks and pay tradesman for another day the melamine has separated from the base panel. Kitchen only installed June/July this year. Not good enough. I would not recommend their product.
Terrible quality benchtop and Customer Service. Pumpernickle gloss benchtop.
Terrible customer service and bad quality bench top. The gloss finish scratches very easily and is needing to be replaced after 3 months. I emailed kaboodle with pictures and told me it was made to standard and buy liquid laminate from Bunnings and no one at Bunnings knew what I was talking about. After a few emails they told me an empty plastic bucket would scratch it, I was very confused by this as are we not allowed to use the benchtop??? Looks embarrassing and would definitely recommend you do not get a gloss finish benchtop if you plan to use, touch or live near it. If this was in my kitchen I would have been devastated.
Long delays in delivery. Items damaged in transit, slow to replace. Poor communication from Bunnings inhouse kitchen designermeant chippy had to cut down supplied cupboards to fit. Expensive for what you get. I would have been better off going with a local custom builder. Would not recommend and would give 0 stars if I could
Benchtop was over a week late.. chipped and didn’t fit.
Wrong size doors supplied
Designer made kitchen wider than original and ended up pushing the benchtop over a window, the window was mentioned when the planning was done and I was concerned over the size of the bench in regards to the window.....if the kitchen was original width there would be no issue.
Bin cupboard can only fully open if there is no door handle on the corner cupboard.....
We now need to live without a working kitchen until something is done about it...
I installed our kitchen 7 years ago and initially it looked and functioned great.
7 years on and every hinge and cupboard handle has corroded. The kitchen hinges are always malfunctioning and I have to fix them all the time. I wish I had paid the extra initially and purchased higher quality cabinet-ware as it would have saved me money and effort in the long run.
My advice is shop around and don't waste your money buying a kaboodle kitchen.
Questions & Answers
I have a kaboodle 450 wide pantry where the metal baskets are connected to the door. Pull out door and baskets. Problem is the door soft close keeps sliding to the off position and the pantry door is out of line vertically. So I have a gap at the top of about 70mm and a narrower gap at the bottom. Have followed instructions to realign with not success and it’s getting worse. How do I fix it so my pantry door closes fully and is aligned top and bottom? Thanks
Are you able to work out if the soft-close is functioning correctly? Is it placed accurately? Also is the pantry installed level - horizontal and vertical checks with a good spirit level may reveal something is not properly aligned. Sometimes something minor creates a bigger issue when everything is in place - without photos it is difficult to think of a solution.
Have checked the levels and it was installed professionally. Initially it was perfect and then I noticed the soft close kept sliding out / off. How can I get photos to you. Thanks for answering so quickly.
The white lacquered finish has cracked from top to bottom on a cupboard door
Purchased about 7 yrs ago
How do we go with this ,can’t find receipt
Purchased either Bunnings Melville Or O’Connor
Hi, I have just had a new Kaboodle kitchen installed and have a number of 600mm 2 Drawer Base Cabinet installed. Can you please advise how much weight each draw can hold?
Hi Donna, thank you for your question. Our kaboodle ball bearing drawer slides are rated at 45kg so that’s 45kg drawer (regardless of cabinet size). Please let us know if we can help with anything else. Regards, kaboodle kitchen
Get an answer from our members and Kaboodle Kitchen representatives
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