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6 month ongoing saga
Original order for thermal lined laundry cupboards and draws June 2021, original delivery time 4 weeks however due to covid restrictions in VIC took 9 weeks which we had no issue with, unfortunately absolutely no quality control check done as every single panel, draw and cupboard front were faulty with the thermal wrapping having a very visible wrap line down the front. The saga of trying to get someone from Bunnings to acknowledge and respond to us took another 3 weeks of calling and driving 200km round trips twice a week to the store. Final...ly had the communication issues resolved and the the laundry was re ordered in September. Unfortunately for us the person who promised us the world and it would never happen again didn't re order correctly, so once again after delivery on the 6th December, 2 draw fronts still missing and guess what again no quality control the laundry pantry door has big bubbles in the vinyl wrapping and one of the panels has that unmistakable wrapping fault. You guessed it the waiting game again. Over 6 months and still no laundry. This is not all the fault of Kaboodle as Bunnings also have to wear some of the responsibility for incorrect ordering and not following the proper procedures by re ordering everything and not doing as a warranty claim. I would like to acknowledge the help from Mel, Bunnings Midland who has been fantastic sorting everything out for me and also Tre from Kaboodle warranties who I contacted myself and was fantastic in the follow up of my re order. As a final note after the re order of the laundry was done we ordered a kitchen and pantry from Kaboodle thru Bunnings who swore we were a one off case so in good faith we ordered the raw panels, doors etc and although there was a lot of painting the final result is stunning and so glad we didn't go with the vinyl wrapping again and that we did order the Kaboodle, unfortunately the same person who re ordered our laundry also did our order for the kitchen and pantry and forgot to order one of the cupboard fronts for the pantry, once again fantastic Mel to the rescue. So my conclusion would be save yourself a few thousand dollars and purchase the raw and paint yourself or get a panel beater to spray. Fingers crossed I get my laundry completed soon!!!
6 day time frame for installation that started on Oct 6. Now it is Nov 17 and no finished kitchen. The benchtop was installed with a fault on Oct 8 and we are still awaiting another benchtop having been given an undertaking that it would be prioritised (7-10 days). The kitchen design was flawed so that a set of drawers scrape open onto a door. This is waiting to be rectified at the same time as the benchtop.
I would like some help to be valued and respected as a customer and get the job done. Thank you.
Cupboards wonderful but very disappointed with the quality of the worktops they mark easily and one has chipped. We have only had the kitchen a couple of months. No children in the house.
What a great Job.
We had only part of out Kitchen updated but it fits in perfectly with the existing and the colour match is just right
It Was all left very clean.
Thank you Chris
I had my Units quite a few years so I was pleasantly surprised when they offered to replace all the doors even though only two had faded after all those year without the receipt but i did have the numbers on the doors i was able to submit , the whole experience was very quickly dealt with & help was offered all way through the experience , the delivery was on time on the day that was convenient to me & with a call 1 hour before delivery on the day , I can not falter the after care service WELL DONE to every one who help make my laundry like new again
Very good value for money.
We installed the product ourselves to reduce our overall costs. Everything went together well and there was a high level of accuracy in the manufacturing. Most possible issues were solved by measuring as accurately as possible and working around our older house where some of the walls and the flooring was a little out of shape. We also had to be careful moving all the panels etc up a flight of stairs and avoid any scratches and bumps, but we are very happy with the result.
Service was great
The replacement product was exactly what I needed, It arrived promptly and the assistance from Trey was brilliant, and his follow-up was not expected
Measured up wrong by bunnings
Paid to have kitchen measured up by bunnings but apond delivery the kitchen bench was to long.we paid 6000 bucks for our kitchen..there's no follow up from bunnings to leave any feed back.kaboodoo must be rubbing the hands together..no service great parter bunnings.
Our kitchen was measured and supplied by Bunnings. Assembly was done by myself. Overall very happy with the experience and end result. Only negative was a problem about 12 months later with the soft close drawer runners. Contacted Kaboodle and they resolved the problem immediately by replacing the drawer runners. No argument or confrontation they couldn't do enough to help. Very happy with end result and the way I was treated by service team. Good value.
Customer service second to none
Had a great experience dealing with the customer service team. Polite and easy to deal with and would recommend there products
very happy with the service ,had sum bad hingers which were replaced 'i found these products good value for money
Great Quality Products
I built a kitchen from scratch using Kaboòdle everything went according to plan with the help of the kitchen specialist at my local Bunnings store i would highly recommend this to anyone with a small degree of diy skill.
My parents had a problem that this company didn’t hesitate to rectify.
Trey was genuine and the service was fast. Thank-you.
Great warranty support
Our vinyl wrap kitchen started to change color approximately 9 years after installation but was otherwise in as new condition. I called Kaboodle about the problem and they acknowledged the problem and confirmed that they would replace the entire kitchen and pay for the re-installation. They provided a catalog of all the new colors and kitchen finishes that I could choose from and asked me to get 3 quotes for the install. I now have a new kitchen and it looks great! Thanks Kaboodle for the great support!
Excellent value, great service.
I have installed cupboards & benchtops in a kitchen and a large utility room. Delivery was quick & the assembly & installation was simple with clear instructions in each pack. The rooms have been occupied for 3 years and perform well & look as good as when first installed. I made a warranty claim on some of the doors and the matter was dealt with promptly, courteously and efficiently. Happy
Questions & Answers
ow long is warranty on discolouration of the white cupboards
Don’t know sorry we have had ours installed a couple of months really disappointed with the finish and quality. Kaboodle said that they would contact us weeks ago to discuss still waiting ☹️
Hi, we are getting a new kitchen and we are struggling to make a decision on the finish of the cabinets/draws/under bench panels. At the moment we are just going for white through top and bottom in a modern profile. Do we have it down to premium thermoformed egg white gloss or macaroon silk finish or meringue gloss finish. We are having a wooden look floor so I think we are not going two tone on the cabinets. We think the bench top will be think solid and also a light colour like frost or similar. Any suggestions please or personal recommendations from using any of these finishes.
I have just installed a Kaboodle kitchen
The draws do not close all the way (Issue is with the 900 draws)
Is there an integrated dishwasher you recommend? I already have the panel. When the dishwasher door opens it must not hit the kick board. Appears to not work with Bosch?
Get an answer from our members and Kaboodle Kitchen representatives
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