Shonky website links to S*X sites!!!!
Just tried to check this site out but just leads to obscene sites! No car rentals in view!
Not family friendly that's for sure!
Will NOT be using company, especially after reading reviews.
Kanga Car and Moped Hire is a complete SCAM. Please do not trust this rental company.
This car rental company has many different names. "Kanga Car and Moped Hire", "All Age Car Rentals", "Surfers Paradise Rental Cars". Please take note that the Indian Customer Service in charge, [name removed], who claims to be a Lawyer before is a complete scammer. On 3/3, he assured all of us that we would only have to pay $249.95 in cash in order to rent the car for 3 days form 6/3 to 9/3.
However, on the day itself (6/3), he forced us to make a collateral payment or a bond of $750 AUD. He claims that all it will do is "freeze" that amoun...t and when I return the car back in its original condition, it will be "unfreezed" and no payments will be make. He claims that this is merely a "Pre-Authorization" and not a "Withdrawal. Hence, I agreed and gave him my Debit Card for him to key in the details and "freeze" my account. After returning the car, he checked the car and said that everything was alright except for a small colour fade or dent on the right side of the car. We paid $100 AUD in cash for that. Subsequently, when I came back to Singapore,I realised that $799.22 has been deducted from my bank account. This "collateral" which he claims was not "unfrozen" but instead transacted. I was so annoyed. I called him several times. Only to realise that he gave me an invalid phone number. Be very careful when dealing with this guy called [name removed]. He is a conman who claims to be well versed with the Australian Law. In fact, the money $750 never returned and I am reporting this to the Australian Federal Police. please learn from my mistake and read the terms and conditions of the contract very carefully before you sign to avoid this kind of problems. [name removed] will take away your bond and cheat your money. Worst experience ever.
Rip off rentals
Easy getting a booking. Customer service reeled you in. Car was in good condition. $3,000 1st party insurance deposit never returned. Legal proceedings too complex to proceed with because interstate.
Smug corrupt rip-off
The manager is completely deceptive and misleading and has refused to refund a sizable deposit for 1st party insurance, taking advantage of my interstate location. Sooo, don't rent from this business particularly if you are from overseas or interstate, the legal proceedings to get your money back are made very difficult since he brags over the phone about his legal experience. He never follows through with his legal obligations to forward paperwork, further frustrating any proceedings. He has since had an answering service answering his phone. ...My only consolation is that his own life must be a lie, and I pity any having to live with this fake and ingenious monster. I tell everyone about this ripoff business which uses interstaters as expendible clients to boost their profits.
Be warned do not use them! Avoid at all cost
When you book with these guys be very careful and read through the terms and conditions of the contract you sign. The manager is very dodgy and will take your bond away along with your excess fee or a minor scratch on the side door. When asked for total schedule cost of repair you have to chase 3 months to get one only to find that he charges you extra to cover the period the car is out of action. I've asked for the actual invoice of the repair he won't send it to you. My guess is the repair work is never carried out and the car is probably sti...ll running and without being repaired! Also he will charge you repairs for the period the car is out of action and admin costs on top. On the invoice it will say 5 days but he will charge you 7 anyway and will avoid all phone calls at all cost. Very dodgy company, keep away from them, biggest scammer!!!!!! He will charge you to the maximum excess and bond fee so he can make a profit.
Shonky Ex Solicitor runs scam from Kanga
Was in an minor accident with Kanga Hire car. The driver an 18 year old girl from Europe on holiday gave me all her details except phone, so when I tried to get this from Manager , I got nowhere. Coles Car Insurance got nowhere because claim not lodged. I am certain he has totally taken ALL bond money more from this girl and more, which is why there is no claim to be found. Instead cost me $650 excess even though not at fault. Minor repair that manager could have had traveller pay simple excess, instead he took her for all he could. Blatantly criminal.
I will be going to fair trading and any where else to stop this monster from continuing his shonky practise.
Ripped Of New Zealand Fire Fighter. Shame on you
Hire a car in Broadbeach and paid refundable insurance excess if we had no accident which we didn't. Indian male nice face to face but now after numerous phone calls keeps making poor excuses as to why he has not refunded our $550. Am in contact with family in Federald government who will call to address have also laid complaint with Fair Trade Austraila and have faxed Australian ambassor in New Zealand. I will get my money back as this company needs to get its act together and most important how about like other Australians and New Zealanders be HONEST and stop scamming hard working people. Betterige nz
WARNING - DO NOT BOOK A HIRE CAR WITH KANGA CAR & MOPED HIRE
My son made a booking for July 2016, and after the hire of the vehicle has never received his Bond back.
We have made several (5) phone calls to [Name Removed] at Kanga Car & Moped Hire (short memory each time) to which he has told us it has been paid back and there was a problem with the back in July when the bond was reversed. Told to send a email with bank details and the money would be refunded... Several emails and calls later still no money (December 2016)!!! Also never calls back or returns phone calls when promised.....
Fraudsters - Do Not Use
Booked a vehicle for my 20-year-old daughter, went guarantor for accident liability - vehicle was returned to company in same condition with no infringements. Company withdrew $3750 AUS from my Visa account on the first day of hire. Struggled numerous times to telephone, got hold of on emergency number but Manager told me he had reversed payment, etc. Company didn't return my emails - found out later from Visa that companies don't email back as they then are liable when it is confirmed in writing. Contacted fraud team at Visa New Zealand and t...hey said they have had several customers who have fallen victim to this company. They run under several different names, Gold Coast Car Hire, Kanga Car & Moped Hire to name a few. We originally booked with Gold Coast Car Hire and Rental Contract was under Kanga Care & Moped Hire. Unfortunately these fraudsters are the only vehicle company who hire to under 21-year-old clients - normally I would stick to a reputable company. Please do not use - not worth the grief - hopefully the Queensland Authorities will shut them down quick.
Do Not Use This Company!!
WARNING! Do not use! Never received my bond back! Fraudulently taken money out of my bank account. Bank advises me that this same company has done this multiple times to others! Please do not use them! I don't want this to happen to anyone else :(
Use Kanga, change your bank
Excellent service, brand new car (2000kms) and around 60% the cost of the nearest competitors. As for the issue of bond being withheld, this is an unscrupulous and incompetent bank issue. Kanga's service staff have the required fax to send off to the banksters when they hold your money hostage. Worked for me, and on Good Friday to boot. My advice to the moaners in these reviews, contact Kanga first, then change banks!
If this review saves one person from the stress I have suffered, it has done the job. This company should not be in business, in fact, I don't know how they are allowed to operate. I have been waiting 6 weeks to get bond money back on a car that was returned to them exactly how it was hired. Everytime we contact them, we get the smooth talk and the promise that the money will be back into our account today and every time we are conned. Do not go near this company and spread the word about them. I will be doing my best to tell as many peopl...e as possible about these so-called business people. They have $750 of my hard earned money sitting in their account, while my credit card is racking up interest because of them. Stay away from them - its not worth it.
I am astounded by the previous review here
I read posts, and I travel a lot, which amazes me has to how many people make silly decisions and complain because they do not bother to read and understand what they are reading, inspite of being informed of all details on more than one occasion.
I regularly use Kanga Car and Moped Hire and have never had a problem - but then again I always reduce my Insurance Cover to a minimum, because it not that difficult to realise that if you drive in a strange location the risk of a mishap is dramatically increased and no company will take a high ri...sk on an unknown person. Saving a few dollars, and forcing the company to hold a large amount of your funds, is not worth the problems and then blaming the company for your risk taking is not going to change the fact that you created this situation. And dont forget that banks make their huge profits by holding onto your money (interest free) for as long as possible. I always recommend that people should pay the reduction premium to reduce liability and enjoy holidays and the after effects.
Having hired a car don't hold your breath for a deposit refund.
[censored word removed]!! Having hired a car don't hold your breath for a deposit refund. They avoid phone calls once they know your number and generally try to string you along as long as possible. This guy [name removed] is the problem, acts very concerned but really he is not at all the car was good, returned on time, no problem upon returning the car said would receive a refund within 10 days. It has been over a month now!
Do not trust this company!!
Car was ok
Waiting over a month for my refund.. nothing was wrong with the car upon returning the car so no reason to dispute this.
Thank you to the kind man at Kanga Car & Moped Hire who went out of his way to help me and my friend, who are both deaf, when hiring a little car for a day's travel on the Gold Coast. It was a lovely little Nissan Micra. It went really well and we had no problems and had a lovely holiday. Thank you. Mandy
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