Dodgy after sales service
Bought this pressure washer early December 2020 and don’t get me wrong it works fantastic but I had an issue with the lance as soon as I used it. It has a flow adjustment half way down that you twist to adjust. This leaked a lot of water from the very first time I used it which when using it down low I’d get wet and when above my head I’d get soaked. I’ve contacted total tools Narre Warren six times, first in store and the rest by phone. First time was told a replacement would be ordered straight away. Second time they couldn’t find any reco...rd of my order, third time they had talked to karcher rep and it was going to be ordered. Forth time it hasn’t turned up yet so had to contact karcher rep but he was on holidays. Fifth time total tools said maybe he forgot to send it. Sixth time they still don’t know where it is. Now this is coming up to three months and I’m still getting a shower when I use my $2600 pressure washer. I’m rating this as some pretty bad service from karcher and total tools! Ps. I used it for around four hours straight the first time cleaning a large paved area. I found it had an oil leak between the engine and pump from the seal. I changed the oil as it states in the manual to do after the first five hours. Haven’t seen any more oil yet but it hasn’t had another long session yet.
Purchased in December 2020 at Total Tools for $2,600.00.
Commercial User - Works great
I use it to pressure clean Tennis courts with an aftermarket attachment. Gives great pressure and has been very reliable over the last 2 years of ownership. I even dropped the gun on a busy road and cars ran over it. Still worked. Handles low water volume well. The gun sometimes jams up with pressure as the trigger is a bit weak, I reinforced it with a steel plate and fixed that issue. The interchangable tips get stuck with grit and can be a pain to swap.
Awful.Spent more time in the repair shop than working
Got this machine from a Karcher dealer on the Gold Coast 9 months back. Just had my full refund after a nightmare 9 months. Was told by dealer that this machine was best suited for a once a week but all day user! As this was perfect for me I bought it. Wahat a mistake to make. First 3 times in use I had issues with the gun. It was leaking from the joins and each time I took it back they blamed me for tightening it up wrong. It was on the 3rd occasion they replaced the whole gun. No apology. Next to go was the attachment where you connect the wa...ter hose. Took it back and was told it was wear and tear and had to pay for a replacement. then the real trouble started. The thermo valve on the side of the pump decided to start dropping water after more than 2 hours use, so much so that the machine couldnt get up enough pressure to work properly. I took the machine back 5 times and in that time they replaced the thermo valve 3 times and gave it a full rebuild of working parts in the pump. Still it was dropping water from the thermo valve after a 2 hour use and was not working to its potential. In total i took the machine back to the dealer 9 times and each time the Karcher dealer would almost insinuate that I was lying, saying they cant find any problems with it!!! After a long drawn out verbal battle and getting consumer rights involved I was given a full refund but not before Karcher Australia tried to get out of paying when they got wind I had used an after market turbo nozzle (correct size) in the final 6 weeks of ownership. I had a good opinion of Karcher before this purchase but after extensive research they are merely market leaders in the domestic machines. If you are looking for something commercially rated go elsewhere. anything with a bertolini pumps and honda engine and your in business Was cheaper at $1900 but You get what you pay for Everything...drank fuel...bad quality build...loud as anything
Questions & Answers
I brought the karcher 2.300 had very little use now water is coming out of the detergent hose when you have it in use. I thought it was supposed to suck up the detergent not blow out water?
I don't understand why your asking me the question. I owned a different model. Take it back to the shop!!!
Get an answer from our members and Karcher representatives
|Category||Petrol Pressure Washers|
|Maximum Pressure||4,000 psi|
|Hose Length||15.6 m|
|Max Water Flow||13.6 L/min|
|Dimensions||645 x 598 x 725 mm|
|Engine Displacement||390 cc|
|Manufacturer Warranty||2 year(s)|
|Release date||Feb 2011|
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