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Since April 5th 2018, Kayaks2Fish has offered customers $30 in store credit for taking the time to submit a review. This applies to reviews both positive and negative and may explain a spike in reviews. It is possible that the reviews below are from reviewers that may have received this incentive.
Kayaks2Fish Online Store
Reviewer Photos & Videos
Most dangerous kayak NextGen 7
NextGen 7 is a dangerous kayak.
It says for the most passionate fisherman, teenagers, small adults and seniors so I purchased one for my teenage daughter and it flips her out, we then tried it with our 12 year old son it also did the same,
Two adults have tried it that were under the 90kg weight and it’s not stable, we too fell out.
I would never let my kids in one of these kayaks again.
I’ve emailed saying how dangerous it has been and what it did whilst my children were in it with a response saying,
“It’s a child’s kayak ranging from 7-1...Read more
2 comments
There was no email at all requesting photos.
I spoke to someone on chat and they said I receive an email so I replied but no mention of a photo via email.
My son is 40kg and is a fit young bloke and it’s not stable. ... Read more
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The reviewer stated that an incentive was offered for this review
Maria GPerth, WA
- Kayaks2Fish Online Store
- Verified customer
Charged but not delivered
I placed an order and I was charged on 24 December for a J-Style roof rack plus delivery, in 5 January I receive an email that the item has been dispatched. I enquire on 23 Jan about tracking the delivery and in 29 Jan I am told that is not in stock. Reason: due to a small error in the system. Now I know where not to shop again.
1 comment
Ben P.Kayaks2Fish
Hi Maria, sorry for the experience you had with us. We have investigated the issue and it was completely our fault. We have now put into processes to better manage the stock.
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4.8(93)Louise s.Sydney, NSW
BUT Unsure of rating
Purchased fishing kayak for my daughter and loved it until after 2nd outing the hull was half filled with water. We are trying to determine how the kayak leaked and will probably have to take it back to the nearest outlet for warranty testing, a two hour drive. Very disappointing after reading so many positive comments online but it happens. Will post outcome when resolved.
3 comments
Ben P.Kayaks2Fish
Hi Louise, sorry to hear about it. Once we have received your kayak back at the warehouse we will investigate to find out the cause of the leak.
All pretty much sorted. I have been informed the kayaks hatches are not waterproof and can only handle splashes. Ours was left in the rain, so i now know not to stay out in bad weather conditions.
Ben P.Kayaks2Fish
Hi Louise, best to use a Kayak Cover if you are going to be leaving them outside. It also helps to keep spiders, snakes etc away during the winter months.
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The reviewer stated that an incentive was offered for this review
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Kate S.Greater Melbourne (Outer), VIC
Paid reviews
They failed to give me $30 credit for a review because it was negative. Yet everyone else gets $$$ for their reviews.
The products are also horrible quality.
1 comment
Ben P.Kayaks2Fish
Hi Kate, As per ACCC guidelines we offer account credits for leaving either positive or negative reviews. Also, it seems you are actually "[Identified 3rd Party Removed]", who has been creating fake a... Read more
ccounts and leaving negative reviews for us. To give everyone a background of the story, we received an eBay order from him for a set of Outriggers in Red colour. We posted it out, as usual, when Wayne received the items he said he wanted a different colour. For some reason, he thought we will post his desired colour even though he didn't choose the right colour while placing the order.Similar opinion? Write a review on ProductReview.com.au!
Wayne M.Greater Melbourne (Metropolitan), VIC
- Kayaks2Fish Online Store
- Verified customer
Horrible
Purchased the kayak under the pretence of the mould not being sourced from China. The Kayaks are made in China and there is no evidence any material is sourced outside of China.
Everything is poorly made and has the potential to sink according to an email “kayak may have tiny holes around the scupper plug area, which are very hard to notice during the manufacturing process. This can cause a leak and fill the hull with water and can potentially sink the kayak.” Which doesn't surprise me because there is no international standards for this Chine...Read more
3 comments
Ben P.Kayaks2Fish
Hi Wayne, our kayaks are designed in Australia and manufactured overseas in China. All kayaks go through rigorous testing before being shipped back here.
However, there are occasions, as with any ot... Read more
her product, where it is hard to find a defect until later. We care deeply about the safety of our customer hence an automated email goes out to every one customer to advice the "Do's and Dont's". One of the advice in that email is to take the kayak out for test run in shallow water first. It helps to identify any issues before customers head over to remote locations on holidays. We sell thousands of kayaks every year and only a handful comes back with any serious issues.I think the whole idea of using the Kayak in shallow water is to waiver liability, blame the customers for their death, Right?
How exactly do you expect the kayaks to expel water from the tiny holes n... Read more
Ben P.Kayaks2Fish
Hi Wayne, use of any sports activity equipment comes with inherent risk. As part of the safety regulation, we attach warning labels to every kayak, which people may or may not read. So we send out ema... Read more
il advising customers the same. If you have a bad experience with our products/service then you have the complete right to leave a negative review. However, to encourage others who have not interacted with our brand is unacceptable. To quote your own words "Let's hope we can bring you down to 2 stars before the end of Summer, rest assured I'm not going to let this go."Similar opinion? Write a review on ProductReview.com.au!
NaomiSouth East Queensland, QLD
Still waiting
I ordered a Kayak I’m August 2020 for my kids for Christmas and still waiting. Initially told 6-8wks, then got a text saying not until 5/12/20, then got a text saying 22/12/20 and now received a text saying 05/01/20, guess the kids won’t be getting a kayak for Christmas.
Very very unimpressed. Even with Covid surely it doesn’t take that long. Let’s see if it comes at all, maybe by next Christmas they might have it.
1 comment
Ben P.Kayaks2Fish
Hi Naomi, we apologies for the delay. It is just unfortunate that the shipment got delayed multiple times. It is completely out of control when the vessel sails and any event that occurs between then ... Read more
and till it comes to our warehouse. We had a look at your order and it seems we have a kayak in the Rocklea warehouse for you. We have changed your order and you can pick up the kayak before Christmas.Similar opinion? Write a review on ProductReview.com.au!
Marsha J.Metropolitan Adelaide, SA
Dangerous Kayak - WARNING!
Bought Nextgen9 Kayak as surprise for my hubby earlier this year (2020). He is an experienced kayaker. He had it in the water on 2 occassions, and both time it capsized WITHOUT WARNING! He was not moving about or standing up, just reached to get his rod, afterall it is supposed to be a fishing kayak. 1st time he was in deep, calm water & he lost a substantial amount of fishing gear plus suffered from hypo & shock.
I decided to give the company the chance to rectify the situation (as I understand there could be a manufactures fault) BEFORE post...Read more
1 comment
Ben P.Kayaks2Fish
Hi Marsha,
Sorry to hear about your experience. NextGen 09 is very well made and stable kayak. We have thousands of customer that have purchased this kayak and happy with its performance. ... Read more
We advise customers to leash all items on the kayak in case they capsize. We also advise customers to start off in shallow water to get the hang of the kayak. A series of automated emails go out after purchase with Dos and Don'ts. Please also upload your invoice along with your review so we know you are a genuine customer (not a competitor) and we can then contact you to work out a resolution.Similar opinion? Write a review on ProductReview.com.au!
No Delivery No Communication.
Ordered kayak online in September, was on back order till the 12th November all fine no problems there. Got delayed by a week still fine not a problem was comunicated. Got a call about organising delivery when it came into depo then organised it for the wedmesday week following call. All good to go.
Get to Wednesday waiting all day, no delivery hmmmm, gets to 2pm no phone call from centre so decide to call to ask how far away get told by person online that they have to follow up and will call back. Have to wait further hour to get phone call ...Read more
1 comment
Ben P.Kayaks2Fish
Hi Sian,
You are correct, we dropped the ball. We were meant to deliver on the day you asked us to but we couldn't and then when we arrange the delivery again we were expected to deliver before 8AM. ... Read more
Unfortunately, there was no courier company that delivers that early in the morning. The delivery driver was on the way with your kayak (to deliver around noon) when we were told that there will be no one home and there is no safe place to leave the kayak. We had no choice but to bring the kayak back, which incurred additional cost.Similar opinion? Write a review on ProductReview.com.au!
lakshmanGreater Melbourne (Inner), VIC
Slowest record for product
3 mates of mine and I ordered 4 kayaks in June this year 2020. Its 15th Oct and still waiting !! We have been given all sorts of excuses for delays in China ... how pathetic , As we are part of the logistics industry we bring 25 + Import containers from China every month . Kayak2fish cannot bring one ? Their excuses are pathetic to say the least .....guess they did not expect Import Logistics industry people to be some of their buyers when they started sending terrible untrue excuses for importing from China !!!
1 comment
Ben P.Kayaks2Fish
Hi Lakshman, sorry to hear that you had to wait longer than expected. We have 10 locations and containers planning needs to take into account all locations. Each warehouse gets its own shipment, there... Read more
is no central location that distributes stock to all locations. Also, it depends on how many people are in front of you in the queue, and it could add longer delays if too many people ordered the same kayak and colour type.Similar opinion? Write a review on ProductReview.com.au!
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WangKaleen 2617, ACT
Outrigger stabilizer kit doesn't fit Nextgen10 Pro kayak
Purchased an outrigger stabilizer kit online, got it delivered fast, but found it couldn't be installed onto my Nextgen10 Pro as there is an insertnut missing from the kayak, tried contacting Kayak2Fish multiple times over the past week but no solution has been received, can't believe this is how they treat customers, terrible service
6 comments
Ben P.Kayaks2Fish
Hi, apologies for the inconvenience caused. Could you please email us at support@kayaks2fish.com along with the order ID and some pictures so that we can check and get this sorted?
Hi Victor, I've forwarded 2 emails to the address you suggested, let me know if you don't get them
Hi Victor, have you received my emails I sent last Friday?
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Laura RGreater Melbourne (Metropolitan), VIC
- 3 reviews
crap customer service
i bought outriggers. they arrived without screws and items needed to put them together or instructions. they hadn't checked the box before it went out. its been two weeks and the 'technical team' are reviewing it to see what to do... really? it takes a technical team to send a packet of screws and a sheet of paper? wouldn't buy from this company again.
1 comment
Ben P.Kayaks2Fish
Hi Laura, sorry it took longer to send out the missing parts. Sometimes we have to wait for more spare parts to arrive.
Also, it is impossible to open and inspect all boxes before shipping them out.
Similar opinion? Write a review on ProductReview.com.au!
GeoffroSydney Surrounds, NSW
Great Kayak Poor After Sales Service
Purchased a Oceanus 3.8m kayak great touring kayak, very stable and tracks like a dream. I am using it to paddle 500km on the Darling River to raise awareness of PTSD. Great storage capacity for water and other supplies. During a 30km practice run on the MacQuarie River near Wellington NSW I capsized coming down a rapid hitting a submerged tree. I lost the front storage compartment silicon cover or deck plate. I have emailed kayaks2fish to seek a replacement and basically I was told to order one off ebay as they can't be bothered ordering spare...Read more
s as they take 6 - 8 weeks to come in from overseas. There are no silicone style covers on ebay so now I will be forced to buy a screw down plate not designed for this kayak. When I asked who the manufacturer was so I could attempt to order direct I received no reply. I got the impression from the emails that I was a nuisance and basically I received the cold shoulder in short and abrupt replies. Not a very good after market experience, the kayaks a good but pray nothing goes wrong with them.1 comment
Ben P.Kayaks2Fish
Hi Geoff,
Sorry to hear about what happened. Most of the times the spares in stock, but once in a while when we run out it takes a bit longer to get them back in. ... Read more
We probably suggested buying somewhere else to avoid having you wait long.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Todd Dasked
What can I do to upgrade the rudder on nextgen11
No answers
Shane Basked
Gday.I am looking at purchasing the Kronos kayak & was wondering whether the pedals or seat is adjustable as I am 6’5.
No answers
Brianasked
Is there a aluminium Seat suitable for a osprey 9 kyack that doesn’t interfere with the hatch in front of the seat.
Thanks
Brian
No answers
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Ben P.Kayaks2Fish
Hi Renae,
Max user weight for NextGen7 is 70Kgs. It holds up to 90Kgs total weight distributed throughout the kayak.... Read more
The kayak is designed for youths and small adults. We have sold thousands of these kayaks and we never received feedback like this. So it surprised us when you emailed us the issue, hence we requested to send us the photos of the kayak so we can investigate further. However, it seems you have decided to leave a review in the meantime anyways. In regards to the dent, if you were to tighten the strap too tight on a hot day it could damage any kayak. We use the same material for all our kayaks and NG07 is not built any different.