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Kayaks2Fish Online Store

Kayaks2Fish Online Store

4.8 from 627 reviews · View Statistics

Reviews

  • Product Quality
    1.7 (7)
  • Return Claim MadeYes (2) · No (8)
  • Shipping
    1.6 (5)
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Most dangerous kayak NextGen 7

published
Product Quality
Return Claim MadeNo
2 comments
Kayaks2Fish
Ben P.Kayaks2Fish
Renae
Renae

The reviewer stated that an incentive was offered for this review

Maria G

Maria GPerth, WA

Charged but not delivered

published

I placed an order and I was charged on 24 December for a J-Style roof rack plus delivery, in 5 January I receive an email that the item has been dispatched. I enquire on 23 Jan about tracking the delivery and in 29 Jan I am told that is not in stock. Reason: due to a small error in the system. Now I know where not to shop again.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Maria, sorry for the experience you had with us. We have investigated the issue and it was completely our fault. We have now put into processes to better manage the stock.

Louise s.

Louise s.Sydney, NSW

BUT Unsure of rating

published

Purchased fishing kayak for my daughter and loved it until after 2nd outing the hull was half filled with water. We are trying to determine how the kayak leaked and will probably have to take it back to the nearest outlet for warranty testing, a two hour drive. Very disappointing after reading so many positive comments online but it happens. Will post outcome when resolved.

Return Claim MadeYes
3 comments
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Louise, sorry to hear about it. Once we have received your kayak back at the warehouse we will investigate to find out the cause of the leak.

Louise s.
Louise s.

All pretty much sorted. I have been informed the kayaks hatches are not waterproof and can only handle splashes. Ours was left in the rain, so i now know not to stay out in bad weather conditions.

Kayaks2Fish
Ben P.Kayaks2Fish

Hi Louise, best to use a Kayak Cover if you are going to be leaving them outside. It also helps to keep spiders, snakes etc away during the winter months.

The reviewer stated that an incentive was offered for this review

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Kate S.

Kate S.Greater Melbourne (Outer), VIC

Paid reviews

published

They failed to give me $30 credit for a review because it was negative. Yet everyone else gets $$$ for their reviews.
The products are also horrible quality.

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish
Wayne M.

Wayne M.Greater Melbourne (Metropolitan), VIC

Horrible

published
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Product Quality
Shipping
Incentivised ReviewNo
3 comments
Kayaks2Fish
Ben P.Kayaks2Fish
Wayne M.
Wayne M.
Kayaks2Fish
Ben P.Kayaks2Fish
Naomi

NaomiSouth East Queensland, QLD

Still waiting

published

I ordered a Kayak I’m August 2020 for my kids for Christmas and still waiting. Initially told 6-8wks, then got a text saying not until 5/12/20, then got a text saying 22/12/20 and now received a text saying 05/01/20, guess the kids won’t be getting a kayak for Christmas.
Very very unimpressed. Even with Covid surely it doesn’t take that long. Let’s see if it comes at all, maybe by next Christmas they might have it.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish
Marsha J.

Marsha J.Metropolitan Adelaide, SA

Dangerous Kayak - WARNING!

published
Product Quality
Incentivised ReviewNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

No Delivery No Communication.

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish
lakshman

lakshmanGreater Melbourne (Inner), VIC

Slowest record for product

published

3 mates of mine and I ordered 4 kayaks in June this year 2020. Its 15th Oct and still waiting !! We have been given all sorts of excuses for delays in China ... how pathetic , As we are part of the logistics industry we bring 25 + Import containers from China every month . Kayak2fish cannot bring one ? Their excuses are pathetic to say the least .....guess they did not expect Import Logistics industry people to be some of their buyers when they started sending terrible untrue excuses for importing from China !!!

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish
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Wang

WangKaleen 2617, ACT

Outrigger stabilizer kit doesn't fit Nextgen10 Pro kayak

published

Purchased an outrigger stabilizer kit online, got it delivered fast, but found it couldn't be installed onto my Nextgen10 Pro as there is an insertnut missing from the kayak, tried contacting Kayak2Fish multiple times over the past week but no solution has been received, can't believe this is how they treat customers, terrible service

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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6 comments
Kayaks2Fish
Ben P.Kayaks2Fish

Hi, apologies for the inconvenience caused. Could you please email us at support@kayaks2fish.com along with the order ID and some pictures so that we can check and get this sorted?

Wang
Wang

Hi Victor, I've forwarded 2 emails to the address you suggested, let me know if you don't get them

Wang
Wang

Hi Victor, have you received my emails I sent last Friday?

Laura R

Laura RGreater Melbourne (Metropolitan), VIC

  • 3 reviews

crap customer service

published

i bought outriggers. they arrived without screws and items needed to put them together or instructions. they hadn't checked the box before it went out. its been two weeks and the 'technical team' are reviewing it to see what to do... really? it takes a technical team to send a packet of screws and a sheet of paper? wouldn't buy from this company again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Laura, sorry it took longer to send out the missing parts. Sometimes we have to wait for more spare parts to arrive.

Also, it is impossible to open and inspect all boxes before shipping them out.

Geoffro

GeoffroSydney Surrounds, NSW

Great Kayak Poor After Sales Service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish
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Questions & Answers

Todd D

Todd Dasked

Kayaks2Fish Online Store

What can I do to upgrade the rudder on nextgen11

No answers
Shane B

Shane Basked

Kayaks2Fish Online Store

Gday.I am looking at purchasing the Kronos kayak & was wondering whether the pedals or seat is adjustable as I am 6’5.

No answers
Brian

Brianasked

Kayaks2Fish Online Store

Is there a aluminium Seat suitable for a osprey 9 kyack that doesn’t interfere with the hatch in front of the seat.
Thanks
Brian

No answers

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