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Kayaks2Fish Online Store

Kayaks2Fish Online Store

4.8 from 627 reviews · View Statistics

Reviews

  • Product Quality
    3.5 (4)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    2.0 (2)
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Clara

ClaraGippsland, VIC

Kayaks are great. Customer service is terrible.

published

Purchased 3 kayaks about 4months prior to Christmas. Went to collect once ready. The warehouse had ran out of one color. The poor men in the warehouse were run off there feet as every order seemed to be incorrect. They said this was a constant. Getting a hold of head office was a nightmare both for the warehouse operators and myself. Once we finally got through they argued with the warehouse operators that stock was there and then advised me my 13yr old son could have a purple kayak instead. Warehouse guys were Great, head office the opposite. 2.5 hours of standing around because they screwed up and we still didn't leave with what we ordered.

Product Quality
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Clara, apologies for the experience you had with us. We made a mistake with the stock count and wasn't able to provide the colour you were after. We have since looked into our process and have improved it to avoid such problems in the future.

The reviewer stated that an incentive was offered for this review

Not the best customer service

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Marian,

Sorry to hear about your experience with us. We realized that our process for handling deliveries to depots is not adequate. We are working on it now to make it better for future orders.

The reviewer stated that an incentive was offered for this review

baldey2

baldey2Sydney Surrounds, NSW

Keeps breaking not a kayak i would recommend

published

I have 2x NEXTGEN 10 MKII we have used them only 2 times now. First time out the one paddle strap holder broke (they sent me a new one) then got some wheels from them first use one wheel broke just rolling to the water say 50mt away.
The rudder system on both are rubbish both russted and i am going to replace them with diffremt brand And the handles on the front off both broke off. So far not a good run with this brand

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi there, it seems there were a fair bit of issues with your purchase. We had made note of them and will pass it to our factories for improving the products in future.

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Mark

MarkSydney, NSW

Mixed success with the Nextgen 10 Mark 2

published
Product Quality
Return Claim MadeNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

The reviewer stated that an incentive was offered for this review

Robert B.

Robert B.

  • 2 reviews

Overweight

published

I purchased a nextgen 10 kayak with a quoted weight of 23kgs as splashed all over advertising. The real weight of the kayak is more like 31 kg with seat etc. Company said 23kg is for totally bare hull only....not much good without seat, hatch covers etc!!!!. Deceptive and misleading advertising....not impressed...

Incentivised ReviewNo
1 comment
Kayaks2Fish
Ben P.Kayaks2Fish

Hi Robert,

On our website, we mention two weights, one for Hull and one for Hull with Fixtures. Seats and paddles are not attached to the kayak permanently, they are not part of fixtures.

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Questions & Answers

Todd D

Todd Dasked

Kayaks2Fish Online Store

What can I do to upgrade the rudder on nextgen11

No answers
Shane B

Shane Basked

Kayaks2Fish Online Store

Gday.I am looking at purchasing the Kronos kayak & was wondering whether the pedals or seat is adjustable as I am 6’5.

No answers
Brian

Brianasked

Kayaks2Fish Online Store

Is there a aluminium Seat suitable for a osprey 9 kyack that doesn’t interfere with the hatch in front of the seat.
Thanks
Brian

No answers

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