Purchased 3 kayaks about 4months prior to Christmas. Went to collect once ready. The warehouse had ran out of one color. The poor men in the warehouse were run off there feet as every order seemed to be incorrect. They said this was a constant. Getting a hold of head office was a nightmare both for the warehouse operators and myself. Once we finally got through they argued with the warehouse operators that stock was there and then advised me my 13yr old son could have a purple kayak instead. Warehouse guys were Great, head office the opposite. 2.5 hours of standing around because they screwed up and we still didn't leave with what we ordered.

I have 2x NEXTGEN 10 MKII we have used them only 2 times now. First time out the one paddle strap holder broke (they sent me a new one) then got some wheels from them first use one wheel broke just rolling to the water say 50mt away.
The rudder system on both are rubbish both russted and i am going to replace them with diffremt brand And the handles on the front off both broke off. So far not a good run with this brand

I purchased a nextgen 10 kayak with a quoted weight of 23kgs as splashed all over advertising. The real weight of the kayak is more like 31 kg with seat etc. Company said 23kg is for totally bare hull only....not much good without seat, hatch covers etc!!!!. Deceptive and misleading advertising....not impressed...