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Since April 5th 2018, Kayaks2Fish has offered customers $30 in store credit for taking the time to submit a review. This applies to reviews both positive and negative and may explain a spike in reviews. It is possible that the reviews below are from reviewers that may have received this incentive.
Kayaks2Fish Online Store
Reviewer Photos & Videos
PaulSouth East Queensland, QLD
Kayaks2fish
Kayaks are great and well appointed. It was a bit difficult not being able to easily front up to a shop front to check them out-l nearly went with bcf. However the seat in k2fish was the better option. Our kayaks are difficult to keep in a straight line. Any suggestions? Also my paddle is the new clamp style which is more time consuming than the click in. Overall, happy
The reviewer stated that an incentive was offered for this review
ScottHunter Region, NSW
Still waiting.
My paddle is in usable as the lock mechanism doesn't lock. Also the back pack on the seating was not stitched correctly, making it unusable.
I have taken photos and sent them of to an employee, 3weeks ago, with no reply, that's after speaking to him by phone.
Also I find that at 110 kgs I sit to low in the water in the 2.7m kayak, meaning I take on a lot of water from wake, maybe I should ask for a refund and look for a superior model.
Yours sincerely,
Scott Freestone.
The reviewer stated that an incentive was offered for this review
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DianeSydney, NSW
No customer service
Ordering online was quick and easy however I found there was no customer service. On line chat was non existent, so I gave up there. I received one notification advising that delivery was pending and I would receive updates on when delivery would occur. Next communication was delivery driver calling me while standing at my front door and I was an hour away from home and not planning to return for a few days, causing me to have to inconvenience my neighbour to store kayak until I returned. I’ve read reviews saying customers have received emails ...
Read moreof tips for use of products???? Will wait and see if any of that happens. I feel like they have my money now and I will hear no more from them. Hopefully it’s a good product (haven’t hit the water yet) I will be shopping elsewhere for any extras I decide I need.1 comment
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TaleahIllawarra, NSW
- 2 reviews
Kayaking review
Great kayak, I purchased a next gen 10, and enjoy the comfort and stability, research life jacket and transportation, have fun with ease. Customer service needs improvement.
The reviewer stated that an incentive was offered for this review
S Q.South East Queensland, QLD
Pickup issue
We are happy with the kayaks that we purchased, but we was not happy with the delayed pickup dates that was changed from the advertised dates on kayaks2fish’s website. This pickup dates did changed a few times. We was disappointed when we drove 45 minutes to pickup the second kayak and found that it was not in stock even though we received emails and text stating it was. I also rang on the day to confirm and they said it was good to pickup. When I rang up to tell them this they did offer a free delivery that we used. I would have gave kayaks2fish a better rating but I think 3 stars is the best I can do.
The reviewer stated that an incentive was offered for this review
madi89clareHunter Region, NSW
Poor communication
Love the kayak poor commmucation . Long weight period all most 3months but they did get back to me finally and help me
The reviewer stated that an incentive was offered for this review
CraigLNorthern Region, NSW
Next Gen 10 MK2 - Great kayak, although..
Kayak is definitely well made and great for fishing etc and I love all that it has to offer and the company is great to deal with, no issues at all.. although the kayak is not as stable as advertised. This is the first sit on top kayak I’ve owned, maybe I’m just not used to the different seating yet, I’m 6ft2 105kg and it’s sensitive with every movement out on the water, definitely recommend getting the outriggers for the extra stability if you’re of bigger build to reduce chances of capsizing. All in all great company, great kayak, but if you’re not use to sit on top yaks like me and are of bigger build, as mentioned recommend getting the outriggers! Happy yakking!
The reviewer stated that an incentive was offered for this review
jason taylorSouth East Queensland, QLD
- 2 reviews
- 1 like
- Kayaks2Fish Online Store
- Verified customer
great yaks ,,useless after sales service,dont buy the outriggers
as the owner of Redcliffe beach hire, I purchased 7 kayaks 1 outrigger 2 rudder systems and 8 life jackets and one motor mount during august 2019..the kayaks were delivered fast 1 or 2 days and were well bubble-wrapped. all were in good condition except for a deep scratch on the bottom of the 2 man..was told its not deep don't worry about it, for some reason the life jackets came from Sydney and took about 5 days..they look great..the rudder systems took some time to arrive [ about 9 days ] they look well made and were well packed with all part...
Read mores and zero instructions ,, I found a youtube video on how to install them that was shot on mobile phone outside on a sunny day and was a bit confusing but the most important parts on screw placement were very handy ..the cutaway from installing peddle rope suddenly to a different rope was confusing not just to me.. but we got there in the end, the rudder system is very good and can be used by longer and shorter-legged people with a hook release and adjust a system that is 10/10, where the lines enter the kayak is a little plastic plug that will come out with the line after a while... I will change these to brass threaded ones... the foot controls feel a little flexy with the heavy-footed but look well constructed.. the paddles are not bad with push button 3 settings. some clips for the end of the rope lines would be a nice upgrade to the product, the outrigger, and here they have lost a customer, at 229 dollars is pre-drilled all except the most important 2 that are for attaching the outrigger to the kayak..the info for drilling is useless,,and for a UK made import the instructions were broken English.. [ your happy is our hopeness ] .my outrigger was missing 1 plastic rounded spacer .there is no way you can drill into aluminum and put a threaded bolt through without a sleeve, the stresses the outrigger puts on the holes and bolts they will make the holes wear out and a lot of play will result .also the rounded spacer is not high enough for the bolt not too bottom out on the round inlet when tightening..resulting in more play..kayaks 2 fish should at least have a video on installing outriggers ..if they do I could not find it.. the kayaks while overall are good do need some work... I put 5 lts of water in the nex gen and turned it upside down... watertight it is not...the gasket between the fishing rod holder mounts and the kayaks consist of a rubber gasket that needs to be trimmed to fit tight and a black piece of foam.the edges of most the gaskets protrude over the molding by about 1 mill .that and the molding lifting the gasket lets water into the preshaped foam gasket..when mounting the outrigger i noticed the fishing rod holders were loose and require all the screws to be tightened .no biggie but now I have to have on hand a drill press to hold both outrigger poles a screwdriver for tightening all hatches and rod holders and a laser for the pinpoint drilling of mount holes for the outrigger ...every bung had too be removed oiled and reseated as all were not fully down.on the 2 man kayak the front and rear fishing rod quick release mounts are sideways..and the inserts can only be inserted one way by slotted ending..this results in the rod only being able to sit side-wards and awkward to release the rod. the quick-release rod holders are very well built and super tough..the other rod holders are deep and in good spots.. but the outrigger is a danger to passengers because on the two-man the outrigger uses the rear fishing rod holders to hold the up 2 standing poles that the outrigger poles go through ..the end of these two poles are cut off at 45 degree angles and as Moreton bay city council said they are way too dangerous and a risk of serious injury...i presume kayaks 2 fish could on-sell me some sort of cover but bad design is bad design... all that said the build quality is very good value..the add on parts [besides the outrigger] are well made and priced..with lots of storage and rod holders, good paddle holding straps, and strong handles.these kayaks are value for money, with a great range of colors the kayaks look fantastic. the brass screw-in fitting holes for future accessory's. and good clip spots for paddle leashes and sunshades are a nice touch . some guy from Brisbane told me I need to buy a mounting set for the outrigger for 25 bucks...it was not needed and was an engine mounting kit..all the videos from kayaks2fish presume everything is solid and tight. it's not.and I suggest a very close look at all fittings bungs and screws.. at the end of the day kayaks 2 fish are just importers ..they don't make anything too my knowledge.i believe the Uk makes the kayaks and I think china does the outrigger poles... the lack of instructions when it comes to accessories is very frustrating.and it is a real shame because these guys have a good base product. the difference between me buying 7 kayaks once and me renewing the orders every year were simple ...like good instructions .good after-sale service.and good quality control..Jason Taylor Redcliffe beach hireThe reviewer stated that an incentive was offered for this review
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Questions & Answers
Todd Dasked
What can I do to upgrade the rudder on nextgen11
No answers
Shane Basked
Gday.I am looking at purchasing the Kronos kayak & was wondering whether the pedals or seat is adjustable as I am 6’5.
No answers
Brianasked
Is there a aluminium Seat suitable for a osprey 9 kyack that doesn’t interfere with the hatch in front of the seat.
Thanks
Brian
No answers
Details
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Ben P.Kayaks2Fish
Hi Diane,
Sorry to hear about your experience. We have extended our customer service till 8pm Sydney time, and have added extra resources to answer chat enquiries....
Read more In regards to the deliveries, we use third-party courier companies and do request them to call you an hour before they come in. All other updates in regards to your delivery are automatically emailed to you, perhaps our emails end up in spam folder.