Reviewer Photos & Videos
Kayo is Buffer City
Useless. It buffers about every minute you are watching something and is very expensive for such a poor quality streaming website. I tried to watch a Kayo mini for ages and it buffered every ten seconds. The match replay was slightly better, buffering about every minute. WTH.
Unethical business practices
My Main issue is there billing system they say no lock in contracts but have an auto renewel system I believed I cancelled my subscription and then noticed charges on my credit card when i asked for a refund they said it never cancelled boycott these clowns they operate online to avoid any responsibility there tune will change when I go to the ombudsman and ACCC.
The streaming service is average it lags a lot when trying to mirror to smart TV if I was able to give no star I would have and will be posting on all social media and anywhere else I can slander them because they are useless.
Content is goo when you eventually find what you’re looking for... mobile app I’m forced to use is diabolically bad
I have the latest OLED LG TV but Kayo still don’t have an app for it so I was forced to buy a Chromecast Ultra dongle and cast Kayo from my iPhone or iPad. The mobile Kayo app is horrible...It’s difficult to find what I’m looking for. The layout is just terrible.
I’m holding out for an LG app hoping for a better experience but I’ll be cancelling if it doesn’t come along soon.
Everything I want to watch, but unwatchable
Kayo has a great choice of sports and I have been a subscriber for a good 12 months now for the international cricket (NZ), rugby, league, football etc. The only issue is frequently the quality of the stream is horrible and you get a pause/buffer every 30 seconds or so. My home Internet is fast and every other stream works perfectly eg Disney Plus, Netflix. So irritating but I don’t have any other options as don’t want fixed Foxtel either so stuck paying for now. Disappointing.
Money taken from my account in error
Tried to get a refund on an amount taken from my account made in error but they wont listen to reason. They hide behind their terms and conditions and do not support common sense or good customer relations. Please be aware when dealing with this company that as a customer you mean nothing to them. They will happily take your money then after that you are on your own. Listen to your gut instincts and also read the other reviews on this site. Their product and customer relations are extremely poor!!
Decent content, terrible format
The content is passable, however the format is shocking. I watch it through telstra tv and foxtel hub on two different Tv's and it is slow to find things to watch because the stuff i like (and added to favourites) doesn't usually feature on my homepage. Instead sports i despise like cricket and soccer are on my homepage for some unknown reason. For the price this should not be the case. Also fast forward should be improved as its a guessing game when to stop. KAYO fix the format!
Questions & Answers
Thursday night NRL is disgusting. The game always freezes. Why does this happen. Can we cancel our free trial and will this happen all the time.
Yes you can cancel the free trial you may have to call them to do it though.
Why did this happen, well it could be one or many of the following reasons.
1: No crowd attendance for games means more people watching from home, and if using Kayo, then the service was probably overloaded.
2: our pathetic excuse for a broadband network called NBN, again over loaded.
3: Kayo is a streaming service designed around a certain workload, that workload would have been 10000% higher given the situation with Covid-19 and people wanting to watching streaming services.
4: I have a 100mbit/s internet connection, to get HD stream from Kayo requires 12mbit/s, I could not watch the AFL last night it was buffering and falling back to lower than SD quality requiring only 1.5mbit/s bandwidth.
This tells me the Kayo service itself was the problem, too much demand and not enough infrastructure to service the demand for the streaming requested.
IMHO Kayo fell over big time due to unprecedented demand, and they don't have the infrastructure to support the user demand, this coupled with our pathetic NBN is why you didn't get a reliable stream.
Why does my kayo sports keep freezing.
Please read above, it's not a simple answer there are many factors as to why you are suffering from what is called "buffering" the 2 main reasons are:
1: Do you have enough of an internet connection to support a streaming service?
2: Does Kayo have sufficient back-end infrastructure to support user streaming demands?
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