Failed to do the job that they were hired for and then seeking 50 percent payment before they'll come back to re-do. Very high risk. I should have done more research before hiring them. Might be worthwhile referring them to Dept Fair Trading. I'm sure that there is some consumer protection provisions against franchises like this.
Terrible cleaning and even worse attitude
Bad job, and worse attitude.
Overall the cleaning was quick and poor, the mops and cleaning rags literally smelt like urine and the kitchen and bathrooms were not cleaned properly.
I had to follow them afterwards and clean afterwards.
Terrible service and did not provide a service as promised.
When we cancelled the cleaner and I asked NOT to send the cleaner in his boss sent him in the next day to clean!
Then when I confronted him about it he made a very unprofessional excuse apologizing for the confusion, and that he had an understanding to send the cleaner today for the last cleaning. So he sent him.
Pathetic customer service
Left 2 text messages on mobile enquiring about cleaning service, about 1 week ahead. No reply. I called them the following day, they answered phone but were rude and said if I left a message, then they would get back to me within 2 days. I asked why does it take 2 days to get back to me, they said because they have to go through all their messages. Well that doesn't help me at all. It has now been 4 days and still no reply or contact. I paid upfront for 2 cleans. Poor customer service and will be reporting them. Do not trust.
DAMAGES PROPERTY THEN LIES ABOUT IT
Whilst providing carpet cleaning services to my building the guy hit my car in our underground car park and drove off leaving hundreds of dollars damage to my car. He comes to clean regularly at my building including the common areas but is now saying he has been there only once in the last year after my car was damaged. So now he both incurs criminal property damage and lies about it (All right in front of the CCTV camera!). What wonderful customer service!
I have been using your service for about a month for my business and I can't tell enough people how pleased I am with the results. you exceeded all our expectations. Also the operational support was prompt and always spot on. Extremely satisfied. Keep the good work. Thanks again.
I hired keen to Clean for an end of lease clean on reccomdation from my real estate agent. I was super impressed, the guy arrived right on time and cleaned my 2 bedroom unit for 6 1/2 hours. When I arrived back at the unit it was spotless, it's cleaner than when I moved it. Best $200 I ever spent! I don't understand the negative reviews, perhaps it depends on the franchise in your area? My unit is in Chelsea and I can't reccommend this company highly enough!
Worst Experience Ever!!
Never in my life have I experienced such disgusting lazy cleaners!!! First cancelled on me then the next day came late!!! I literally had to follow them and clean with them (I did all the work) they were cheating the whole time and pretending to clean and they actually weren't cleaning I had to check everything they did. They even used my coffee table as a stepping stool! I asked them to drop everything and leave because they did NOTHING!!! I called Jims cleaning 5 min late they were here in 15 min and wowwwwww that's what you call cleaners!!! ...Never ever hire KEEN TO CLEAN it's a fraud company!!! Disgusting service and I did not pay them because they did not provide a service as promised. These people should be taken to the consumer affairs!!! They don't even provide any documentation!!!
- Verified customer
Dealt with [name removed] who promised good service. His worker [name removed] was a cheat. He did not mop the floor and yet claimed to have mopped even though he did not have a mopping brush with him. Never cleaned the kitchen properly. When complained he said he will come and rectify but never came. Made 3 appointments to come back but never came. Never ever trust these guys. The most untrustworthy guys I have ever met in my life.
cheap yes, on time, no
twice i've used these guys no and twice i've had issues with punctuality. first time we used them they rolled up 4 hours late, yet did clean the walls free of charge, so i used them again when we moved. this time they arrived on time, but we had to wait for the carpet cleaner to arrive who was booked in for 2 hours later. when the carpet cleaner arrived and finished we then had to wait another 15 minutes for someone to turn up with the receipt (who knows where they got to). I was told I could pay them and they email me the receipt, yet there wa...s no way i was going to do this. When i spoke to the man at head office to organise a discount. I was told no, they couldnt. I then asked what about doing the walls for free this time again. He said no... a note guys customer service is key....
Terrible service, won't return calls or emails after clean was done. Provided no receipt.
I had to follow the guy around with spray and cloth cleaning everything he missed or didn't do. I asked for upstairs to be mopped first as I had to walk downstairs, said yes then did downstairs anyway. Didn't clean any marks off walls which was main purpose of clean. I had already cleaned most things but asked to have anything I missed touched up. Then billed me for full 3 hours when he started 30 mins late and dragged out certain things leaving not enough time to do what I needed then offered to stay at extra charge. Provided me with no receip...t and after several emails over a fortnight and calling number provided which just rings outs and no option to leave message I still can't get any reply. You may as well clean yourself or you will be throwing money down the drain using these people.
Payment upfront and then no cleaning!!!
A strong warning against these guys. They came to "clean" my property while I was away, so I could return to a nice clean house. They basically did nothing except vacuum. My bathroom was not touched, benches filthy, toilets still dirty and marks still on tiles. Disgraceful! And billed me $120 for the pleasure, with no refund....even partial. Very disappointing.
Not Keen, Not Clean
After employing these jokers to clean a rental property I was vacating, they were hours late and then did such a poor job that the real estate agent called in their own cleaner because the place was not at all clean. When I complained, they refused to return to fix the job or offer any kind of refund and were incredibly rude. They're obviously good at search engine manipulation so they appear near the top of search results but I would say any positive review is from a friend of theirs, like [name removed] for example. Crooks.
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