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Kellys Camping and Outdoors

Kellys Camping and Outdoors

Online store, Physical store
2.8 from 12 reviews · View Statistics

Reviews

2.8

12 reviews
5
(4)
4
(2)
3
(0)
2
(0)
1
(6)
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    Worst Shopping Ever

    published

    I ordered product 3 weeks ago. I checked the tracking information on my account page, it's never been changed from "not available yet" for 3 weeks. I contacted them by email 3 times, call them 3 times but no answer. NO ANSWER. I have already paid for the product but I don't know I can get the product or not. This is WORST experience ever.

    Very poor online service

    published

    I ordered some vinyl repair glue. Their stock had been crushed so they had to order more. 6 weeks later I still have not received the product and my two follow up emails were ignored. Very ordinary.

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    0.0
    (1,234)

    The worst ever online shopping service

    published

    I placed an order 12 weeks ago, Kellys forgot to process it, I contacted them 4 weeks later and was given the wrong advice regarding which products were in stock. When the out of stock item was placed on back order they failed to send the in stock item as agreed. I received no correspondence and when I inquired my emails were ignored. Eventually Kellys agreed to provide a refund, that was 10 days ago.
    Still trying to resolve the most frustrating online shopping experience that I have ever dealt with.

    Camping Shops

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    Great company to deal with

    published

    A most helpful company when it comes to getting the right products and service/support.

    Product originally had some manufacturing damage but was returned and replaced with a minimum of fuss and the return process was all taken care of by Kelly's.

    JW
    JWSydney

    Small business happy to help you

    published

    I have shopped locally with kellys camping for many years.
    They are a small family business and always happy to help you out even special ordering products if need be.
    Easy to approach if you have any issues with faulty products etc.

    Can't wait to go camping!

    published

    I didn't know anything about camping, but thanks to the wonderful, patient, friendly staff at Kelly's I'm now set for our family holiday. Great variety of products and awesome savings. I'll be back!

    Manny
    MannySydney

    very unsatisfied customer

    published
    MartyM
    MartyMSydney
    • 19 reviews
    • 6 likes

    Great customer service responding to complaints

    published

    I purchased a Blackwolf Mojave via the website & it arrived about 2 days later - awesome!
    Unfortunately after about 6 months, the flexiglass poles that hold up the main dome of the tent cracked - so I contacted the manufacturer with no response.
    I then sent a disgruntled email to Kelly's and they responded immediately & took over the complaint.

    Jasmin & Jayme both provided excellent & prompt feedback - both email & phone calls.
    The manufacturer then sent through further faulty parts & Kelly's kept pushing them to do the right thing - and the whole time kept me up to date with their progress and were very diligent in ensuring everything worked out.

    I can't say the same for Blackwolf who obviously couldn't care less.

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    0.0
    (1,234)
    Parko
    ParkoSouth East Queensland, QLD
    • 2 reviews
    • 1 like

    Great customer service!

    published

    I'm very happy with the great customer I received recently from Kellys Camping & Outdoors. The staff went above & beyond their call of duty to make sure my order was delivered within my time frame & that everything I ordered was available. I would definitely recommend Kellys Camping & Outdoor
    Great customer service, quick delivery

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    StevieG
    StevieGMelbourne
    • 5 reviews
    • 5 likes

    Great price and fast delivery

    published

    Ordered a Coleman Event 14 Instant Up in the evening, shipped next day from Sydney and received it the morning of the following day in Melbourne. Couldn't be happier with the service and they were the cheapest price I could find. I would certainly not have any problems recommending them to anyone.
    Great prices, fast delivery

    Kiarmu
    KiarmuSydney, NSW
    • 8 reviews
    • 5 likes

    Express Shipping from Kelley's Outdoors

    published
    magnus1941
    magnus1941AU
    • 8 reviews
    • 18 likes

    Selling out of stock Items - a brick and mortar store just playing at on line selling.

    published

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    Kellys Camping and Outdoors

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