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1.0 from 5 reviews

Electrolux= Worst customer service

I have a 6 months old Kelvinator fridge which almost stopped cooling for one week now...trying hard to get someone to fix it from electrolux as it is still in warranty but found nearest appointment after 3 days...waited then no one came...calling them back they claim that they called and I didn't reply...now the next available appointment is after 4 days! I am throwing food everyday and I am supposed to be just hoping you will come one day!!!what a lovely service

Date PurchasedMay 2018
1 comment
Hi Amr, Rumana from Electrolux here. We would appreciate the opportunity to discuss the concerns you have raised about the Kelvinator fridge. If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au with reference number 708029 attention Rumana. Thanks, Rumana

Noisy fridge

This fridge replaces an older kelvinator which was much quieter.
The new fridge shows 48db on my noise meter and is quite intrusive when I am watching TV.
I will replace it with a different make when I can afford to.

Kelvinator cash back

I have been waiting 8 weeks for cash back as stated . I have to wait another 3 weeks and on they cash back information on there web site and contract while buying there product it states 8 weeks all because . They have a problem with there payment ...kelvinator has not a cheque book or postal order to pay out cash back it sounds like crap to me

Avoid Kelvinator for Airconditioning

Avoid at all costs

There is a reason why kelvinator is cheap, it is because they are junk.

My family is in the construction business and unfortunately for a period of a year we outfitted kelvinator in all the construction work we completed.

Big mistake, this decision has plagued us with endless dramas since, kelvinator air conditioners do not last, they will fail in within the warranty period and the primary company electrolux will think of any excuse not to fix it properly.

To throw a spanner in the works, the technicians and managers appear to hate their jobs and will prolong the repair process and cannot guarantee a fix the first time or the second time. They start with checking the pressure and a diagnostic, then they finish up and return maybe a week or two later to replace a part, this of course doesn’t fix the problem and the air conditioner will fail again in within a couple months, so electrolux/kelvinator are out again to do another diagnosis and order another part and it goes on, meanwhile our poor clients are melting in their premises and we are paying a daily rental on a cherry picker just for this purpose. For the reputation of our business we foot the cost of supplying any accessibility equipment for electrolux/kelvinator to repair the aircon unit.

This can add up considerably in the $thousands to rent a cherry picker to repair a $750-1500 air conditioner. Now just imagine being an average aussie family scraping by, you will be sent broke with all the run around.

My only suggestion is to look at another brand, we have had a good run with fujitsu, mitsubishi (or daikin if cost is not an issue) it might cost you 10%-20% more but they will hardly fail and if they do their service providers are fantastic and supply their own access equipment and will save you money in the long run. Speaking to a fujitsu technician and he said they are in the business of fixing air conditioners and half the households now a days are apartments we have no choice but to make our clients happy. Now this is the attitude i want to hear and not kelvinator excuses.

Don’t be fooled, kelvinator, electrolux are not the brand they used to be. This is a use and throw away product, you will get no support, they will not help you in any way, if your airconditioner is up any higher than the first floor then its game over for you, you will not get service and you will not get help

Poor Service

My mother purchased a new Kelvinator refridgerator on the 17th June 2012. This morning 12th January 2013 I had a phone call from my mum (she is almost 85yrs old) telling me that everything in the fridge was frozen, even the fruit,vegies and slices of corned meat. I rang the service agents and found out that they don't work weekends. I rang Electrolux's contact No. in Sydney,they don't work on saturday's, so irang their head office and they work monday to friday 9.00am to 5.00pm daily
It was recommended by Belmont Retravision Lake Macquarie NSW
If you buy a refridgerator you should be able to get service on it, even on weekends.

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