Kelvinator 536L Top Mount KTM5402 Series has been discontinued. See all Kelvinator Top Mount Fridges / Refrigerators.
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Avoid, faulty design
When infist got the fridge i loved it. It had a great layout internally and good use of space.
After 7 months ive had nothing but trouble. The thermostat dies, curcuitboards have to be replaced, the defrost circuit fails, or the fan ices over and fails, blowing the motor. This fridge has faulted at least 4 times on me.ive never been able to claim losses for lack or reciepts, service times are poor. The fridge recieves cold air from the freezer through a series of channels. As soon as the freezer ices over for whatever reason the defrost/thermo...
Purchased in July 2018 at Appliances Online.
Careful, just another Chinese product
I put allot of effort into trying to find a fridge not made in china.
I was surprised to see when looking in store that the sticker inside the fridge said made in Thailand.
I bought this fridge based on this information.
Unfortunately when I got the fridge home I noticed that the compressor was labelled
jia Xipera compressor company China.
If I had known this I would have purchased a Japanese made Panasonic.
The concerning part of this is the compressor is the heart of a refrigerator, I actually paid extra for this fridge compared to clearly labelled Chinese made fridges. E.g LG.. SAMSUNG..Hisense..Haier...Fisher & Paykel.....And the warranty is actually less than some of the other Chinese brands.. Better labelling would be better for the consumer
Purchased in November 2020 at RetraVision for $995.00.
I brought this fridge at Bing Lee on November 2017 ago brand new. Worked fine for 2 and 1/2 years and now the fridge stopped working. Called to repair person for couple of times and suggested to turn off for 48-72 hrs and did the same as per his advice but it doesn't work at all. Doesn't form ice in the freezer at all. As per his suggestion I removed the door tray, (which is factory fitted at time of purchase) as it can interfere with air circulation. Did what was told but the freezer does not work anymore. .
Purchased in November 2017 at Bing Lee Physical store for $768.00.
The reviewer stated that an incentive was offered for this review
Very disappointed. 2/ 1/2 years old and freezer does not work.
Purchased this fridge/freezer 2 1/2 years ago brand new. Worked fine for 2 and a half years, then the freezer stopped working. Repair person checked and as soon as he saw the fridge, stated he knew what the problem was. The fan at the back of the freezer ices up and stops working, which he advised was a common fault with this model. He advised us to turn the fridge off for 48 hours, to allow the ice to defrost and free the fan. Also suggested we remove the door tray, (which is factory fitted at time of purchase) as it can interfere with ai...r ciculation. Did what was told but the freezer does not work anymore. General expectation is that this type of product will last longer than 2 and a half years (Warranty is 2 years) We previously had a Westinghouse fridge/freezer which lasted for over 25 years,
Purchased in December 2017 for $700.00.
We bought this fridge at Joyce Mayne, very disappointed with the noise level, we can hear it through the wall whilst watching TV in the evening! Also, the setting has to be on the highest level to keep food cool in the fridge or completely frozen in the freezer.
Purchased in March 2020 at Joyce Mayne Physical store for $850.00.
Very Disappointed - Faulty
Received on 28 January 2020. Barely lasted five weeks and the freezer had stopped working due to a gas leak. Lost $200 worth of food and had to take two days off work as a Nurse, one waiting for a technician to see what was wrong and the second for a new replacement to be delivered. Now I can't restock properly due to the Coronavirus outbreak and the supermarket shelves having limited restrictions or nothing at all! Fingers crossed that the same thing won't happen again as I do like the layout and size. Staff were as helpful as they could be under the circumstances.
Purchased in January 2020 at Harvey Norman for $849.00.
Fridge is well below expectation, have it on the coldest setting and still my drinks aren’t cold. Had it replaced within a week and the replacement isn’t any better.
Drawers and shelves feel flimsy, won’t last long in my opinion.
Controls are confusing and don’t seem to have much variance.
Fridge is a good size but very disappointing nevertheless.
Purchased in January 2020 at The Good Guys for $849.00.
A sailsman not interested in selling. Posiblly not interested in the job or too well. Called a salesman to eplaine and sell the product. After telling us the delivery and product not store LEFT.
Worked well for 2 days, then noises, then stopped cooling and defrosted.
Like others buying this fridge it was ok when first started. I checked that it cooled ok and froze ok before transferring things into the fridge and freezer. It was getting VERY hot on the exterior left side just above centre, which was odd, but that's where the motor is, not at the bottom, so I gave it some extra space around the sides which is a pain, but I did it.
The fridge door shelves are fabulous. Deep and wide and on slides so you can set them up to use them as you need, and they are strong and hold a lot. But the temp settings...are on the rear panel, where you have to drag everything out of both the freezer and also the fridge to get to them. Bad design, Also bad design is NO LIP on the back of the glass shelves to stop things being pushed back too far to the rear, which affects cold air circulation, and the shelves themselves go back too far. As soon as I loaded the food and frozen stuffs into the fridge it started making an awful clanging sound when starting up. And starting up constantly. NOTE: The food was COLD when it went in and the freezer food was already frozen rock solid from a chest freezer so it did not have to work hard to cool things. But it would CLANG RATTLE start up every 20 minutes or so then go quieter once started. Including through the night. Cue being jolted awake by the CLANG RATTLE start up 7 or 8 times......every night. Day 5: I moved the temp control to where it says it should be (in the book) for both the fridge and the freezer for summer use, because we had some hot weather coming in. Day 6: Nothing in the fridge is cool, and to my horror I opened the freezer to find the temp was above zero and FRIDGE temp not freezer temp. Most things had either melted or defrosted and the air coming out of the vents was barely cool, and certainly not COLD. I threw the thermostat over to COLDEST on both. The fridge part started, the freezer didn't. Not happy jan.
Can’t get freezer to freeze the food
The temp controller is unsatisfactory. I followed the instructions and it hasn’t frozen the food. I had to throw the ice cream out as it was soft and runny. Apart from that it seems ok but I didn’t Just buy a fridge. I’m actually quite annoyed that I have to shove everything in deep freezer now
This fridge aesthetically is horrid. The front panels look dented around each edge. The sides panels don't match and the whole thing looked old when delivered. The inside s OK, with nice glass shelving that is anti spill, but the crisper simply won't open without being wrenched, which I am sure will break it eventually. You also can't take it out easily to clean. Cooling performance seems reasonable. The freezer is just adequate in size. But the fridge is a big object in the kitchen and the rippling of the metal panels, which is difficult to see in a showroom, but very evident in the sunlight, makes it an eyesore. There are better choices if aesthetics are your primary consideration.
Some large design flaws
Size is brilliant and the shelves are adjustable to realistic and useful levels. Have not had an issue. However I was very surprised to find an ice cube tray just floating in the freezer, not attached over a container like every other fridge I've seen. Also the crisper is beyond frustrating!! Unless taken out very very slowly with two hands it comes off a track on one side. I've actually looked to see if I can remove the tracks as they are so incredibly annoying but I'm stuck with my crisper constantly on one track.
Fix those issues and it woulduld be a real competitor
This lasted 1 year and a week
I brought this fridge 1 year and a week ago and it has actually been a crappy fridge temp fluctuations now no temp except for salmonella warm. Not the best $1100 i ever spent Betta electrical said we may need to take it away to fix, my response j need a fridge "don't you have a spare one, the workman will decide when they are there what to do" I think a replacement is in order not a repair don't you think?
Roomy, big refrigerator ... but NOISY !!
After my old 520 litre Kelvinator Opal series fridge stopped working after 12years of trusted service and a move interstate, we rushed out to buy a new refrigerator. Our location gives us only one appliance store nearby or we are faced with an expensive trip to Adelaide & suburbs. That said, the local store would order in just about any fridge within their catalogue so we weren't terribly limited for choice.
Brands recommended to us included Beko, Miele, LG, Fisher & Paykel and a couple of others. Strangely Kelvinator was not mentioned.
Kelvinator Fridges - Don't buy them anymore!
I bought a Kelvinator (made in Australia model) fridge in December 2015. In February 2015 it suddenly stopped working. I lost all of the food in this fridge. I called Electrolux and they said they would send me out another fridge as a replacement. Two days later I received the replacement but, to my utter disbelief this stopped working after one day! Again, I lost hundreds of dollars of groceries that I bought to replace the first batch of groceries I bought. I asked about compensation for lost groceries and the response was "we can only repl...ace the lost groceries from the second fridge but not the first faulty fridge because you don't have the first fridge anymore" (No kidding - you took it away two days ago because it wasn't working). Electrolux has been extremely difficult to contact and customer service is terrible. I have now been without a fridge in the middle of the Queensland summer for over a week without resolution. Please be warned - Kelvinators and Electrolux are now made in Thailand and the quality has diminished substantially. Unfortunately customer service seems to have gone downhill with it.
Questions & Answers
My kelvinator ktm5402wa fridge isn’t freezing & the fridge isn’t cooling as I would like , the temperature control is confusing, where should the dial be to make it cooler? At the “colder“ or “less colder “ ?
Yes I know the settings seem to be the opposite of what it says in the book. If you push the slider towards the left it is the colder setting. I had to put my freezer all the way to the left or it was not cold enough. My fridge one at the moment with cooler weather is in the middle. Hope this helps. I find my fridge very noisy, I can hear it through the wall! Is yours noisy?
Send it back if you can and replace with another model /brand. I wish we had...
Otherwise as Terry said.
Hi , & thanks for your responses,
It can sometimes be noisy, I have put the dial to the far left where it says “colder” , we’ll see how it goes , the booklet says to put it to the far right where it says “less cold “ , very confusing
My fridge is not cooling. Freezer isn't freezing. I tried overnight to adjust different temperature settings. Not blowing any cold air at all
My brand new fridge/freezer stopped freezing after 7 weeks. It turned out to be a gas leak. It has now been replaced by another new one nearly two weeks ago. Will wait and see how this one goes!
You will probably need a technician to come out to inspect it.
Dear Sacha C.,
Zaida from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about your appliance.
If you wish to discuss this further, please email firstname.lastname@example.org with Ticket Number 1345211, include your name and number, and we’ll be in touch.
|Category||Top Mount Fridges / Refrigerators||Top Mount Fridges / Refrigerators||Top Mount Fridges / Refrigerators|
|Dimensions||1718 x 796 x 641 mm||1718 x 796 x 641 mm||1718 x 796 x 641 mm|
|Energy Rating||3.5 star(s)||3.5 star(s)||3.5 star(s)|
|Household Size||5+ people||5+ people||5+ people|
|Features||Door Alarm and Frost Free||Door Alarm and Frost Free||Door Alarm and Frost Free|
|Colour / Finish||Arctic Silver||White||White|
|Number of Shelves||4||4||4|
|Number of Fruit & Vegetable Bins||1||1||1|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Total Capacity||536 L||536 L||536 L|
|Fridge Capacity||380 L||380 L||380 L|
|Freezer Capacity||141 L||141 L||141 L|
- MPN: KTM5402AC
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